IT Support Specialist Job at Alaka`ina Foundation Family of Companies in Washing

Overview

Join to apply for the IT Support Specialist role at Alaka`ina Foundation Family of Companies. This position is located in Washington, DC and is 100% on site.

Responsibilities

• Responsible for daily shift related tasks and reports, updating service tickets in the IT service management platform, and escalation of incidents requiring higher level support.
• Implements policies, procedures and standards to ensure compliance with information systems goals and policies.
• Complies with security procedures and policies.
• Supports major IT hardware deployment or similar projects.
• Performs actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or repair computer hardware and/or software.
• Tests and evaluates specified software packages, proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer systems, peripherals and the network.
• Other duties as assigned.

Required Education / Certification

• Bachelor of Science in Computer Science or related field or three to four (3-4) years of experience in the information technology field.
• Required to be IAT Level II (CCNA, CySA+, CND, Security+).

Required Skills and Experience

• Knowledge and experience of advanced end user device support, peripherals, and other related desktop/network technologies.
• Requires advanced knowledge of unique, one-off, or uncommon technical systems in the enterprise.
• Provide mentoring, training, ability to work on projects, conduct technology/system testing and/or assist with addressing issues that span the enterprise and overall responsible for personal computer activity.

Citizenship and Clearance

• U.S. Citizenship required.
• Must have an active Top-Secret clearance.

Company Information

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible full-time employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We do not discriminate in employment decisions on the basis of protected categories. If you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees. EOEs including Disability/Vets.

The Alaka`ina Foundation Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, Kāpili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Activities benefit the youth of Hawaii through charitable programs that combine leadership, science & technology, and environmental stewardship. For more information, please visit www.alakainafoundation.com.

Job Attributes

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Government Administration