IT Support Specialist Job at TekSynap in Virginia

Overview

We are seeking an IT Support Specialist to support the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA).

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Responsibilities

• Diagnosing and resolving problems in response to customer reported incidents.
• Planning and analysis of work processes, researching and reporting trends and patterns of problems.
• Developing training materials and performing computing/information system training sessions.
• Developing and maintaining problem tracking databases.
• Installing, troubleshooting, and maintaining hardware and software.
• Performing backup and recovery operations.
• Consulting with users to identify needs and requirements.
• Conducting feasibility studies and trade-off analyses.
• Preparing business cases.
• Ensuring the rigorous application of information security/information assurance policies, principles, and practices.
• May be required to support DLA’s eProcurement system, a segment of its SAP-based enterprise resource planning system.

Qualifications

• Six (6) years of progressive experience in the field of Information Processing
• Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
• Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware
• Secret Clearance

Must hold one of the following active certifications:

• CCNA-Security
• CSA+
• GICSP
• GSEC
• Security+ CE
• SSCP
• CASP CE
• CCNP Security
• CISA
• CISSP (or Associate)
• GCED
• GCIH

Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2008 or above:

• AWS Certified Solutions Architect – Associate (AWS CSA Associate)
• AWS Certified Solutions Architect – Professional (AWS CSA Professional)
• AWS Certified Security – Specialty (AWS CS Specialty)
• AWS Certified SysOps Administrator – Associate (AWS CSO Admin Associate)
• ICS Cybersecurity (301V)
• ISA Certified Control System Technician Level I (ISA CCST Level I)
• Microsoft Certified Architect: Directory Services (MCA: DS)
• Microsoft Certified Architect: MS SQL Server (MCA: SQL Server)
• Microsoft Certified: Azure Administrator Associate (MC: Azure AA)
• Microsoft Certified Master: Microsoft SQL Server 2008 (MCM: SQL Server 2008)
• Microsoft Certified Master: Windows Server 2008 R2: Directory (MCM: Server 2008R2)
• Microsoft Certified Solutions Associate Windows Server 2012 (MCSA: WS2012)
• Microsoft Certified Solutions Associate Windows Server 2016 (MCSA: WS2016)
• Microsoft Certified Solutions Expert Windows Server 2012 (MCSE: WS2012)
• Microsoft Certified Solutions Expert Windows Server 2016 (MCSE: WS2016)
• Microsoft Certified IT Professional Enterprise Administrator (MCITP EA)
• Microsoft 365 Certified: Messaging Administrator Associate (MS 365 Messaging AA)
• Oracle Cloud Infrastructure Foundations 2020 Associate (OCI Foundations 2020)
• Okta Certified Administrator

Work environment and security

Overview The work environment and physical demands are described as part of this job posting. Location: Multiple Locations; Type of environment: Setting Changes; Noise level: Soft - Medium; Travel: Less than 10%.

Work Authorization/Security Clearance Active Secret Clearance; U.S. Citizen.

Equal Employment Opportunity

EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.