IT Support Specialist with Security Clearance Job at Digital Management Ltd in M

IT Support Specialist with Security Clearance

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe.

About the Opportunity: DMI, LLC is seeking a highly skilled IT Support Specialist to support a federal government contract. The IT Support Specialist will provide on-site support to one or more federal offices, minimizing calls to the help desk by developing a rapport with assigned offices and suggesting systems management improvements.

Duties and Key Responsibilities:

• Customer Support & Communication: Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
• Technical Expertise in Multi-Platform Environments: Experience supporting both Windows and Apple/Mac environments and server systems ensuring they are properly configured, updated and maintained.
• Mobile Device Support: Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.
• Problem Solving & Troubleshooting: Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users.
• User Account Management: Creating and managing system permissions, user and computer accounts.
• Security & Monitoring: Regularly performing security tests and monitoring system security.
• Network Maintenance: Maintaining networks and network file systems in partnership with SAA.
• Continuous Learning and Adaptability: Willingness to stay up-to-date with the latest technologies and advancements in both software and hardware.

Qualifications:

• A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 5+ years of direct customer support experience.
• In-depth knowledge of IT systems, infrastructure, and software development.
• Exceptional verbal and written communications skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.

Working at DMI: DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients.

Benefits include:

• Convenience/Concierge: Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development: Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial: Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition: Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness: Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

DMI is an Equal Opportunity Employer. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.