WheelHouse IT is hiring: IT Support Agent in Orlando

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements

• Passionate about technology with basic technical knowledge
• Comfortable providing phone support to clients
• Excellent customer service skills
• Clear written and verbal communication
• Capable of working a standard M-F work week (and very occasional nights/weekends)
• Local to the greater Orlando, FL area

Responsibilities

• Answer incoming calls from clients
• Resolve simple or fast tickets
• Create tickets and route calls to a team of technicians
• Provide application support (Office/Microsoft 365, QuickBooks, etc.)
• Configure hardware and install common peripheral devices
• Provide basic network support – configuration of wireless routers and access points
• Access client systems via RMM tools
• Conduct peer-to-peer training and shadowing
• Manage basic logistics and inventory for enterprise-level clients

We offer competitive compensation of $14-$15 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding.

If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

WheelHouse IT is an equal opportunity employer and welcomes applications from diverse candidates.