IT Support Technician II Job at Texas Tech University Health Sciences Center in

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Position Description

The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Major/Essential Functions

• Provide technical support and assistance to departments, faculty, staff, and students with basic hardware and some software support and maintenance.
• Specialize in hardware and software relevant to the department or unit.
• Demonstrate non-technical skills: customer service orientation, collaborative interdependent work style, teamwork, strong written/verbal/listening communication, self-motivation, and ability to establish and maintain good working relationships with colleagues, TTUHSC staff and students.

Required Qualifications

Bachelor’s degree with coursework in computer science, MIS, IT, or related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years. Applicants will be subject to a criminal background check after a conditional offer of employment, but before employment is confirmed.

Preferred Qualifications

• Recognized certification in PC Support field (Preferred CompTia A+).
• Experience with Microsoft Windows operating systems.
• Advanced knowledge of Microsoft Office products.
• Experience with network domain environments.
• Ability to establish and maintain good working relationships with fellow employees, TTUHSC staff and students.
• Must be able to lift 10 to 50 pounds.

Required Attachments

Cover Letter, Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Benefits include:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members through lifelong learning programs, recognition programs, and health and wellness initiatives, plus perks like gym/golf member rates, access to software and facilities, and discounts on travel, technology, entertainment, and more.

Job Details

• Job Type: Full Time
• Pay Basis: Hourly
• Pay Grade Minimum: 22.00
• Pay Grade Maximum: 24.50
• Pay Statement: Compensation is commensurate with qualifications and budgetary guidelines; refer to the institutional pay plan.
• Travel Required: Up to 25%
• Shift: Day
• Does this position work in a research laboratory?: No

EEO and Clery

EEO Statement: All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Jeanne Clery Act: The annual campus security report is available online at TTUHSC Clery Act website.

Seniorities and Function

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Higher Education

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