VetJobs
Customer Service Representative II - Pittsburgh, PA
VetJobs, Pittsburgh, Pennsylvania, us, 15289
Job Description
On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps. Financial Record Services is part of Finance and Operations, under the CFO. The PPT Customer Service group is part of the Financial Record Services team.
Job Summary Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties.
Essential Functions Contact for faculty, staff, students, vendors, and others. Responds appropriately to customer questions and issues; assesses needs and suggests solutions
Troubleshoots and handles moderately complex inquiries and issues; refers customers to other departments when necessary
Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information
Performs other general office and administrative duties.
Physical Effort Little physical effort required. Must be able to sit for prolonged periods of time. May be required to carry up to 25 pounds occasionally.
Assignment Category Full-time regular Job Classification Staff.Customer Service Representative II Job Family Administrative Support Job Sub-Family Customer Service Campus Pittsburgh Minimum Education Level Required Associate's Degree Minimum Years of Experience Required 3 Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement. Work Schedule M-F 7:30AM to 4PM Work Arrangement Hybrid: Combination of On-Campus and Remote work as determined by the department. Hiring Range TBD Based Upon Qualifications Relocation Offered No Visa Sponsorship Provided No Background Check For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances Not Applicable Required Documents Resume, Cover Letter Optional Documents Not Applicable
On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps. Financial Record Services is part of Finance and Operations, under the CFO. The PPT Customer Service group is part of the Financial Record Services team.
Job Summary Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties.
Essential Functions Contact for faculty, staff, students, vendors, and others. Responds appropriately to customer questions and issues; assesses needs and suggests solutions
Troubleshoots and handles moderately complex inquiries and issues; refers customers to other departments when necessary
Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information
Performs other general office and administrative duties.
Physical Effort Little physical effort required. Must be able to sit for prolonged periods of time. May be required to carry up to 25 pounds occasionally.
Assignment Category Full-time regular Job Classification Staff.Customer Service Representative II Job Family Administrative Support Job Sub-Family Customer Service Campus Pittsburgh Minimum Education Level Required Associate's Degree Minimum Years of Experience Required 3 Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement. Work Schedule M-F 7:30AM to 4PM Work Arrangement Hybrid: Combination of On-Campus and Remote work as determined by the department. Hiring Range TBD Based Upon Qualifications Relocation Offered No Visa Sponsorship Provided No Background Check For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances Not Applicable Required Documents Resume, Cover Letter Optional Documents Not Applicable