Akraya
Primary Skills: Service Design-Advanced, Prototyping-Intermediate, Facilitation-Advanced, Systems Thinking-Advanced, Collaboration Tools-Intermediate
Contract: W2
Location: San Diego, CA (Hybrid)(#LI- Hybrid)
Duration: 12 months
Pay Range:$85-$90 Per Hour
#LP
JOB SUMMARY:
We are in search of a talented Service Designer to revolutionize the Business Tax service experience for our small business clientele. This pivotal role involves utilizing service design best practices to craft and implement seamless, expert-supported customer journeys through effective mapping, blueprinting, and prototyping. The selected candidate will play a crucial role in fostering cross-functional collaboration to ensure the delivery of experiences that are personalized, cohesive, and reliable.
JOB REQUIREMENTS:
Design and develop comprehensive end-to-end customer journey maps integrating various touchpoints across digital, expert, and back-office channels. Generate detailed service blueprints outlining necessary processes, systems, and expert interactions to deliver enhanced customer experiences. Create and iterate on low- and high-fidelity prototypes to validate new service experiences with stakeholders. Lead workshops to align, inspire, and collaborate with teams across customer success, product, operations, design, and tax expertise. Identify and propose enhancements in the ecosystem of people, processes, and technology to deliver seamless customer and expert interactions.
Must have Skills
Proficiency in service design and customer experience strategies. Strong capabilities in journey mapping, service blueprinting, and experience prototyping. Exceptional communication and storytelling skills to drive stakeholder alignment and decision-making.
Industry Experience: Experience in financial services, tax, or small business ecosystems is highly desirable. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Design and develop comprehensive end-to-end customer journey maps integrating various touchpoints across digital, expert, and back-office channels. Generate detailed service blueprints outlining necessary processes, systems, and expert interactions to deliver enhanced customer experiences. Create and iterate on low- and high-fidelity prototypes to validate new service experiences with stakeholders. Lead workshops to align, inspire, and collaborate with teams across customer success, product, operations, design, and tax expertise. Identify and propose enhancements in the ecosystem of people, processes, and technology to deliver seamless customer and expert interactions.
Must have Skills
Proficiency in service design and customer experience strategies. Strong capabilities in journey mapping, service blueprinting, and experience prototyping. Exceptional communication and storytelling skills to drive stakeholder alignment and decision-making.
Industry Experience: Experience in financial services, tax, or small business ecosystems is highly desirable. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!