GE Vernova
Product Service Engineer - Investigations and Service Center Technical Support (
GE Vernova, Houston, Texas, United States, 77246
Overview
Job Description Summary The primary responsibility of this role is to perform field event investigations on GE Power’s Aero fleet. This includes data and hardware capture, metallurgical failure analysis coordination, root cause analysis, report writing and direct interaction with customers and GE front-line team. Additionally, the role will require performing Product Service Engineering tasks including customer site visits, Field Core & Aero Alliance shop visits to provide engineering support, direct customer field issue support, and occasional on-call duty with PSE team. Additionally, will assist with the review and clearing of departure records and product repair improvements as applicable. Job Description
Responsibilities
Fully investigating and document field events (forced outages, unplanned engine removals, Severe Events, etc.)
Lead cross functional teams for your assigned field incident investigations.
Participate as team member on investigations led by others.
Provide site check lists to capture site operational data to support field investigations or troubleshooting.
Provide Depot investigative teardown work scopes for Gas Power customer and/or Aero Alliance lease pool engines.
Provide detailed work scopes and instructions to investigative laboratories for proper analysis of field event hardware.
Provide status updates to customers and GE customer facing team members.
Provide and present written Root Cause analysis reports to customers, discuss findings and corrective action/future operational recommendations.
Perform operations-based maintenance analysis and deliver recommendations to key customers with unique operating profiles.
Work with applicable product-line PSE team in identifying, categorizing, and developing corrective actions for fleet issues and field fix programs.
Support the broader product service engineering team with issue resolution. This will include participation in the PSE on-call rotation
Coordinate with the quality organization, service centers, and One Field Services on quality issues, including implementing corrections and containments
Some travel to GT level 4 repair shops, Field Core level 2 shops, Customer sites, user’s conferences will be required (approximately 10%).
Partner with Applicable Product Line PSE on Common Problem issue reduction, Fleet Programs (RAM & NPI).
As required review, comment on Service Center and Field Service created departure records.
As available assist with the development and/or review of current and future component repairs.
Qualifications
Bachelor's degree in a technical discipline
Technical experience with any or all the following I&C, Issue resolution, Field repair, Failure investigation & remediation or Component repair.
Minimum of 3 years of gas turbine technology experience.
Desired Characteristics
Demonstrated ability to represent GE in customer communications.
Demonstrated ability to interact successfully in a matrixed organization…. GE and Customer
Training in Apollo, TOPS8D, or other RCA methodologies
Strong written and verbal communication skills
Experience with component materials and failure modes
Understanding of configurations, market drivers, and operating profiles of GE Aero customers
Strong understanding of common failure modes in gas turbines
Familiarity with both engine and package hardware, manuals, and bulletins
Demonstrated team player
Proven interpersonal skills
Self-starter
Strong computer skills
Commercial sensitivity with a focus on customer needs
Gas Turbine technology experience
Metallurgical laboratory experience
Green Belt or Black Belt certified (GE Employees Only)
About Us
For U.S. based candidates only , for purposes of complying with U.S. pay transparency requirements, the base pay range for this position
is
$98,400-$164,000
USD Annually. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a Variable Incentive (VIC) bonus of 10%. *The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This position will stay open on the career website until at least September 18, 2025. Benefits
Benefits Available to You: GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits Our
compensation & benefits
are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
A
healthy, balanced lifestyle
can mean different things to different people. We've created programs that support the way you live and work today.
GE invests to provide opportunities to
grow your career
by providing a path for continued on-the-job
learning and development .
Healthcare benefits
include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits
include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits
include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided:
No GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Note : This refined description maintains the original job information while ensuring proper HTML structure and tag usage according to the allowed set.
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Job Description Summary The primary responsibility of this role is to perform field event investigations on GE Power’s Aero fleet. This includes data and hardware capture, metallurgical failure analysis coordination, root cause analysis, report writing and direct interaction with customers and GE front-line team. Additionally, the role will require performing Product Service Engineering tasks including customer site visits, Field Core & Aero Alliance shop visits to provide engineering support, direct customer field issue support, and occasional on-call duty with PSE team. Additionally, will assist with the review and clearing of departure records and product repair improvements as applicable. Job Description
Responsibilities
Fully investigating and document field events (forced outages, unplanned engine removals, Severe Events, etc.)
Lead cross functional teams for your assigned field incident investigations.
Participate as team member on investigations led by others.
Provide site check lists to capture site operational data to support field investigations or troubleshooting.
Provide Depot investigative teardown work scopes for Gas Power customer and/or Aero Alliance lease pool engines.
Provide detailed work scopes and instructions to investigative laboratories for proper analysis of field event hardware.
Provide status updates to customers and GE customer facing team members.
Provide and present written Root Cause analysis reports to customers, discuss findings and corrective action/future operational recommendations.
Perform operations-based maintenance analysis and deliver recommendations to key customers with unique operating profiles.
Work with applicable product-line PSE team in identifying, categorizing, and developing corrective actions for fleet issues and field fix programs.
Support the broader product service engineering team with issue resolution. This will include participation in the PSE on-call rotation
Coordinate with the quality organization, service centers, and One Field Services on quality issues, including implementing corrections and containments
Some travel to GT level 4 repair shops, Field Core level 2 shops, Customer sites, user’s conferences will be required (approximately 10%).
Partner with Applicable Product Line PSE on Common Problem issue reduction, Fleet Programs (RAM & NPI).
As required review, comment on Service Center and Field Service created departure records.
As available assist with the development and/or review of current and future component repairs.
Qualifications
Bachelor's degree in a technical discipline
Technical experience with any or all the following I&C, Issue resolution, Field repair, Failure investigation & remediation or Component repair.
Minimum of 3 years of gas turbine technology experience.
Desired Characteristics
Demonstrated ability to represent GE in customer communications.
Demonstrated ability to interact successfully in a matrixed organization…. GE and Customer
Training in Apollo, TOPS8D, or other RCA methodologies
Strong written and verbal communication skills
Experience with component materials and failure modes
Understanding of configurations, market drivers, and operating profiles of GE Aero customers
Strong understanding of common failure modes in gas turbines
Familiarity with both engine and package hardware, manuals, and bulletins
Demonstrated team player
Proven interpersonal skills
Self-starter
Strong computer skills
Commercial sensitivity with a focus on customer needs
Gas Turbine technology experience
Metallurgical laboratory experience
Green Belt or Black Belt certified (GE Employees Only)
About Us
For U.S. based candidates only , for purposes of complying with U.S. pay transparency requirements, the base pay range for this position
is
$98,400-$164,000
USD Annually. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a Variable Incentive (VIC) bonus of 10%. *The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This position will stay open on the career website until at least September 18, 2025. Benefits
Benefits Available to You: GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits Our
compensation & benefits
are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
A
healthy, balanced lifestyle
can mean different things to different people. We've created programs that support the way you live and work today.
GE invests to provide opportunities to
grow your career
by providing a path for continued on-the-job
learning and development .
Healthcare benefits
include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits
include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits
include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided:
No GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Note : This refined description maintains the original job information while ensuring proper HTML structure and tag usage according to the allowed set.
#J-18808-Ljbffr