University of California - Santa Cruz
Intake & Administrative Analyst for the Center for Advocacy, Resources & Empower
University of California - Santa Cruz, Santa Cruz, California, us, 95061
Job ID:
81284
Location:
Santa Cruz
Full/Part Time:
Full Time
Overview Join a team dedicated to resilience, healing, and empowerment. The Center for Advocacy, Resources & Empowerment (CARE) within Student Health Services seeks an Intake & Administrative Analyst to provide confidential intake and administrative support for individuals impacted by sexual assault, stalking, and dating or domestic violence, ensuring timely and accessible services.
UC Santa Cruz is the county's largest employer with a vibrant campus community offering comprehensive benefits and opportunities to contribute to a mission that makes a difference.
JOB SUMMARY Under the supervision of the CARE Director, the Intake & Administrative Analyst screens clients upon initial contact with CARE and assigns them to the appropriate advocate. The role uses organizational and communication skills to screen survivors, make referrals for resources and support, and escalate crises as needed. It requires effective communication and empathy when assisting individuals with acute needs.
The position acts as a bridge to direct services and campus operations, supports overall office operations, and maintains relationships with on- and off-campus resources. Working with significant independence in a setting serving survivors of domestic violence, this role is critical and highly impactful.
APPOINTMENT INFORMATION Budgeted Salary:
$33.79/hourly
Salary posted is the budgeted amount UCSC reasonably expects to pay; actual offered compensation should not exceed this posted amount.
Benefits Level Eligibility:
Full benefits
Schedule Information
Schedule:
Full-time, Fixed
Percentage of Time:
100%, 40 Hours per Week
Days of the Week:
Mon-Fri
Shift Includes:
Day
Employee Classification:
Career appointment
Job End Date:
None
Work Location:
UC Santa Cruz Main Campus
Union Representation:
Clerical Employees (CX)
Job Code Classification:
ADMIN OFCR 2 CX (004263)
Travel:
Never or Rarely
JOB DUTIES 40% - Administrative/Department Support
Support the Director by accumulating and overseeing stats collection for impact reports for advocacy and prevention services.
Translate data into impact reports as part of the departmental analytical process.
Track client and consultation data daily and compile quarterly reports on visitors, appointments, and incoming calls.
Assist advocates with managing and maintaining client files and databases.
Facilitate and track incoming alternative training requests and process changes through the Learning Center.
Perform website updates to communicate accurate and timely information on services.
Oversee CARE camera live feed, IT/phone matters, call-tree oversight, and IT ticket requests; assist staff with ticket submissions.
Promote CARE by assisting interns with event coordination and outreach activities; assist with newsletters, list-servs, and distribution of flyers.
Update meeting agendas and CARE staff calendars; support survivor circles and prevention work by overseeing the calendar and events.
Coordinate prevention workshops with Prevention Education Coordinators; reserve venues, prepare materials, order food, and help track budgets and receipts.
Oversee CARE office operations, including supplies; lead purchasing, reconciliation, and procurement; coordinate facility requests and communicate with Student Health Center on CARE expenditures.
Distribute mail and packages for the CARE office.
30% - Advocacy, Support and Alternative Education
Serve as initial contact for advocates by screening CARE appointment requests.
Monitor intake to case assignment flow and recommend operational improvements.
Screen and assign client requests based on crisis needs, safety concerns, and distress levels.
Develop and maintain a confidential system for collecting and organizing client intake paperwork and data.
Oversee the CARE email inbox, responding promptly to inquiries.
Distribute new clients to advocacy based on caseload and availability; coordinate workload with advocates.
Respond to immediate crisis needs, including safety planning and SAFE referrals, in the absence of an advocate.
Lead alternative education requests and update CARE’s training materials as campus requirements change.
Escalate safety concerns to the CARE Director as needed.
30% - Service Coordination, Assessment and Response
Greet visitors and provide empathetic reception to CARE services.
Assess emotional distress and needs of drop-in clients and prioritize appointments appropriately.
Provide outreach, engage with CARE advocates, and support initial resource outreach and warm referrals.
Explain advocacy services, confidentiality, and service philosophy as needed.
Schedule advocacy appointments with attention to detail and advocate capacity.
Provide educational information and emotional support per department guidelines.
Inform clients about policies, eligibility, and service availability.
Respond to inquiries about dynamics of sexual violence, domestic violence, and stalking.
Maintain strict confidentiality and professional boundaries.
Communicate safety concerns to the Director; represent CARE in cross-department meetings.
Reception:
Maintain a welcoming environment, manage appointment check-ins, handle calls, and route inquiries. Ensure waiting areas are well-stocked and resources are available.
REQUIRED QUALIFICATIONS
High school diploma or equivalent experience
Commitment to working in an organization focused on combatting and preventing intimate violence
Ability to work with individuals who have experienced sexual assault, stalking, dating/domestic violence, or related issues
Professional skills in objectivity and insight to screen crisis, provide initial intervention, and refer to appropriate services
Experience in client support in sensitive or confidential settings (reception or client management)
Ability to listen and respond quickly to problem-solve
Excellent written and verbal communication skills with diverse audiences
Demonstrated ability to work effectively in a college/university setting
Related administrative experience with knowledge of standard office procedures and equipment
Ability to exercise judgment and discretion in sensitive matters
Strong organizational and time-management skills
Ability to manage multiple projects and navigate interruptions
Ability to work in a multicultural environment
Ability to take initiative and improve processes
Computer proficiency with Mac, Microsoft Word/Excel, Google Suite
PREFERRED QUALIFICATIONS
Trauma-informed approaches to client reception and care
Knowledge of power-based violence dynamics and supporting survivors
Experience in campus advocacy, rape crisis, DV shelter, or similar settings
Bilingual in Spanish and/or Mandarin
SPECIAL CONDITIONS OF EMPLOYMENT
Pre-employment criminal history background check
Pass employment misconduct disclosure process
Complete HIPAA training within 30 days of hire
Complete Title IX training every two years and maintain 65-hour SVSH counselor training
Complete UC compliance trainings within designated timeframes
Ability to work long periods at a computer; on-site hours required
Occasional evenings and weekends as directed
Travel to multiple work locations on and off campus
Maintain professional appearance and conduct
UC vaccination policy adherence
MISCONDUCT DISCLOSURE REQUIREMENT Final candidates must disclose any final administrative or judicial findings involving misconduct within the last seven years.
"Misconduct" includes violations of policies or laws, including harassment, discrimination, or unethical conduct, as defined by the employer.
SAFETY STATEMENT All UCSC employees must follow safety procedures, attend required health and safety training, promote safety at work, and report accidents or injuries.
NOTICE OF AVAILABILITY The Annual Security and Fire Safety Report (ASFSR) is available at: https://compliance.ucsc.edu/campus-safety-compliance/annual-reports/
The report is published by October 1 each year and includes campus safety, sexual misconduct policies, and crime statistics. A paper copy is available upon request from UCSC Police Department.
EEO/AA The University of California is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. The UC Anti-Discrimination Policy applies, and UC is committed to affirmative action and anti-discrimination efforts.
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81284
Location:
Santa Cruz
Full/Part Time:
Full Time
Overview Join a team dedicated to resilience, healing, and empowerment. The Center for Advocacy, Resources & Empowerment (CARE) within Student Health Services seeks an Intake & Administrative Analyst to provide confidential intake and administrative support for individuals impacted by sexual assault, stalking, and dating or domestic violence, ensuring timely and accessible services.
UC Santa Cruz is the county's largest employer with a vibrant campus community offering comprehensive benefits and opportunities to contribute to a mission that makes a difference.
JOB SUMMARY Under the supervision of the CARE Director, the Intake & Administrative Analyst screens clients upon initial contact with CARE and assigns them to the appropriate advocate. The role uses organizational and communication skills to screen survivors, make referrals for resources and support, and escalate crises as needed. It requires effective communication and empathy when assisting individuals with acute needs.
The position acts as a bridge to direct services and campus operations, supports overall office operations, and maintains relationships with on- and off-campus resources. Working with significant independence in a setting serving survivors of domestic violence, this role is critical and highly impactful.
APPOINTMENT INFORMATION Budgeted Salary:
$33.79/hourly
Salary posted is the budgeted amount UCSC reasonably expects to pay; actual offered compensation should not exceed this posted amount.
Benefits Level Eligibility:
Full benefits
Schedule Information
Schedule:
Full-time, Fixed
Percentage of Time:
100%, 40 Hours per Week
Days of the Week:
Mon-Fri
Shift Includes:
Day
Employee Classification:
Career appointment
Job End Date:
None
Work Location:
UC Santa Cruz Main Campus
Union Representation:
Clerical Employees (CX)
Job Code Classification:
ADMIN OFCR 2 CX (004263)
Travel:
Never or Rarely
JOB DUTIES 40% - Administrative/Department Support
Support the Director by accumulating and overseeing stats collection for impact reports for advocacy and prevention services.
Translate data into impact reports as part of the departmental analytical process.
Track client and consultation data daily and compile quarterly reports on visitors, appointments, and incoming calls.
Assist advocates with managing and maintaining client files and databases.
Facilitate and track incoming alternative training requests and process changes through the Learning Center.
Perform website updates to communicate accurate and timely information on services.
Oversee CARE camera live feed, IT/phone matters, call-tree oversight, and IT ticket requests; assist staff with ticket submissions.
Promote CARE by assisting interns with event coordination and outreach activities; assist with newsletters, list-servs, and distribution of flyers.
Update meeting agendas and CARE staff calendars; support survivor circles and prevention work by overseeing the calendar and events.
Coordinate prevention workshops with Prevention Education Coordinators; reserve venues, prepare materials, order food, and help track budgets and receipts.
Oversee CARE office operations, including supplies; lead purchasing, reconciliation, and procurement; coordinate facility requests and communicate with Student Health Center on CARE expenditures.
Distribute mail and packages for the CARE office.
30% - Advocacy, Support and Alternative Education
Serve as initial contact for advocates by screening CARE appointment requests.
Monitor intake to case assignment flow and recommend operational improvements.
Screen and assign client requests based on crisis needs, safety concerns, and distress levels.
Develop and maintain a confidential system for collecting and organizing client intake paperwork and data.
Oversee the CARE email inbox, responding promptly to inquiries.
Distribute new clients to advocacy based on caseload and availability; coordinate workload with advocates.
Respond to immediate crisis needs, including safety planning and SAFE referrals, in the absence of an advocate.
Lead alternative education requests and update CARE’s training materials as campus requirements change.
Escalate safety concerns to the CARE Director as needed.
30% - Service Coordination, Assessment and Response
Greet visitors and provide empathetic reception to CARE services.
Assess emotional distress and needs of drop-in clients and prioritize appointments appropriately.
Provide outreach, engage with CARE advocates, and support initial resource outreach and warm referrals.
Explain advocacy services, confidentiality, and service philosophy as needed.
Schedule advocacy appointments with attention to detail and advocate capacity.
Provide educational information and emotional support per department guidelines.
Inform clients about policies, eligibility, and service availability.
Respond to inquiries about dynamics of sexual violence, domestic violence, and stalking.
Maintain strict confidentiality and professional boundaries.
Communicate safety concerns to the Director; represent CARE in cross-department meetings.
Reception:
Maintain a welcoming environment, manage appointment check-ins, handle calls, and route inquiries. Ensure waiting areas are well-stocked and resources are available.
REQUIRED QUALIFICATIONS
High school diploma or equivalent experience
Commitment to working in an organization focused on combatting and preventing intimate violence
Ability to work with individuals who have experienced sexual assault, stalking, dating/domestic violence, or related issues
Professional skills in objectivity and insight to screen crisis, provide initial intervention, and refer to appropriate services
Experience in client support in sensitive or confidential settings (reception or client management)
Ability to listen and respond quickly to problem-solve
Excellent written and verbal communication skills with diverse audiences
Demonstrated ability to work effectively in a college/university setting
Related administrative experience with knowledge of standard office procedures and equipment
Ability to exercise judgment and discretion in sensitive matters
Strong organizational and time-management skills
Ability to manage multiple projects and navigate interruptions
Ability to work in a multicultural environment
Ability to take initiative and improve processes
Computer proficiency with Mac, Microsoft Word/Excel, Google Suite
PREFERRED QUALIFICATIONS
Trauma-informed approaches to client reception and care
Knowledge of power-based violence dynamics and supporting survivors
Experience in campus advocacy, rape crisis, DV shelter, or similar settings
Bilingual in Spanish and/or Mandarin
SPECIAL CONDITIONS OF EMPLOYMENT
Pre-employment criminal history background check
Pass employment misconduct disclosure process
Complete HIPAA training within 30 days of hire
Complete Title IX training every two years and maintain 65-hour SVSH counselor training
Complete UC compliance trainings within designated timeframes
Ability to work long periods at a computer; on-site hours required
Occasional evenings and weekends as directed
Travel to multiple work locations on and off campus
Maintain professional appearance and conduct
UC vaccination policy adherence
MISCONDUCT DISCLOSURE REQUIREMENT Final candidates must disclose any final administrative or judicial findings involving misconduct within the last seven years.
"Misconduct" includes violations of policies or laws, including harassment, discrimination, or unethical conduct, as defined by the employer.
SAFETY STATEMENT All UCSC employees must follow safety procedures, attend required health and safety training, promote safety at work, and report accidents or injuries.
NOTICE OF AVAILABILITY The Annual Security and Fire Safety Report (ASFSR) is available at: https://compliance.ucsc.edu/campus-safety-compliance/annual-reports/
The report is published by October 1 each year and includes campus safety, sexual misconduct policies, and crime statistics. A paper copy is available upon request from UCSC Police Department.
EEO/AA The University of California is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. The UC Anti-Discrimination Policy applies, and UC is committed to affirmative action and anti-discrimination efforts.
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