SBT Global, Inc.
IT Support Specialist Mac M365 Environment
SBT Global, Inc., Huntington Beach, California, us, 92615
Job Description
Job Summary:
We are seeking a proactive and
detail-oriented IT Support Specialist
with a strong background in
MacBook support within a Microsoft 365 (M365) environment . The ideal candidate will have hands-on experience supporting macOS devices in a corporate setting, with preferred knowledge of
Jamf for device managemen
t. You will play a key role in ensuring our end-users have a seamless and secure experience with their devices, productivity tools, and collaboration platforms. Key Responsibilities: Provide tier 1 and 2 support for macOS devices, ensuring optimal performance and minimal downtime.
Configure, deploy, and maintain
MacBooks
using Kandji or other mobile device management (MDM) tools.
Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.
Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.
Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.
Assist with network and printer configurations for macOS users.
Document support processes, maintain asset inventory, and ensure compliance with company IT policies.
Collaborate with the broader IT team on projects and initiatives that impact end-user computing.
Qualifications: Qualifications Qualification: 1+ years’ experience in a similar IT support or helpdesk role, primarily focused on macOS .
Solid understanding of
Microsoft 365 apps and services.
Familiarity with
Azure Active Directory
and identity/access management.
Strong troubleshooting and diagnostic skills with the ability to work independently.
Team works play required and excellent communication and customer service skills.
Additional Information All your information will be kept confidential according to EEO guidelines.
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detail-oriented IT Support Specialist
with a strong background in
MacBook support within a Microsoft 365 (M365) environment . The ideal candidate will have hands-on experience supporting macOS devices in a corporate setting, with preferred knowledge of
Jamf for device managemen
t. You will play a key role in ensuring our end-users have a seamless and secure experience with their devices, productivity tools, and collaboration platforms. Key Responsibilities: Provide tier 1 and 2 support for macOS devices, ensuring optimal performance and minimal downtime.
Configure, deploy, and maintain
MacBooks
using Kandji or other mobile device management (MDM) tools.
Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.
Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.
Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.
Assist with network and printer configurations for macOS users.
Document support processes, maintain asset inventory, and ensure compliance with company IT policies.
Collaborate with the broader IT team on projects and initiatives that impact end-user computing.
Qualifications: Qualifications Qualification: 1+ years’ experience in a similar IT support or helpdesk role, primarily focused on macOS .
Solid understanding of
Microsoft 365 apps and services.
Familiarity with
Azure Active Directory
and identity/access management.
Strong troubleshooting and diagnostic skills with the ability to work independently.
Team works play required and excellent communication and customer service skills.
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr