North Texas Tollway Authority
Summary:
This position is responsible for the design, implementation, maintenance, and support of audiovisual systems for NTTA while also providing advanced desktop support to end-users across the organization. This position will be a critical part of our IT team, dedicated to designing, implementing, and maintaining high-quality audio and visual systems. Having expertise will be instrumental in enhancing our organization's communication, collaboration, and presentation capabilities. Shouldering a wide range of AV projects, from conference room setups to boardroom events support ensuring audio and video quality meets the highest standards. This position provides an opportunity to be at the forefront of the transforming Audio-Video experience connecting, communicating, and captivating the meeting attendees.
*** Pay Range: $70,566 - $92,850 ***
*** Retention Bonus: $1500 ***
Responsibilities:
Installs, configures, operates, maintains, and upgrades video conferencing equipment, testing in the environment, and infrastructure. Installs, configures, operates, maintains, and upgrades of Crestron, Bi-Amp, Extron, 32-channel digital mixers for live sound production, Swagit type video switchers and camera equipment, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Epson and Samsung. Schedules, setup, and disconnects video conference devices for internal and external meetings. Provides video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams. Utilizes the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests Troubleshoots and resolves video conferencing and event service incidents, and hardware/software issues. Adheres to SLAs and maintain maximum uptime for the video conferencing environment and event services. Collaborates with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience. Maintains accurate documentation of audiovisual system configurations, wiring diagrams, and equipment inventory. Interacts with audiovisual equipment vendors for procurement and support. Keeps audiovisual equipment firmware and software up to date to ensure optimal performance and security. Investigates and resolves escalated IT service desk tickets efficiently, ensuring minimal downtime for end-users. Offers guidance and training to end-users on using IT systems and applications effectively. Assists in the procurement of desktops, laptops, and peripherals, ensuring compatibility and cost-effectiveness while maintaining an accurate inventory of all IT hardware and software assets. Creates and updates documentation for IT procedures and troubleshooting guides. Provides advanced desktop support to end-users, resolving complex technical issues related to hardware, software, and network connectivity. Manages the deployment of software updates and patches to end-user devices. Qualifications:
M inimum:
High school diploma 5-7 years' experience Experience designing, configuring, and troubleshooting A/V systems. Knowledge and experience with audiovisual and desktop technology including, network troubleshooting, operating systems, projectors, displays, sound systems, videoconferencing, hardware, and software, etc. Preferred:
Bachelor's degree in computer science, information systems or related field 7-9 years' experience Experience with industry standard virtual meeting platforms such as Zoom, Microsoft Teams, Teams Rooms, Meetup or Rally Bar, etc. CompTIA A+, CompTIA Network+, AVIXA CTS or related certification ** Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship. **
About NTTA:
NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
Our mission:
We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
How To Apply
Click Apply. Register or log-in to your account. Complete the application in its entirety, including any questions, and click Submit.
If you have questions about the application process, please access our Frequently Asked Questions
At any time during the application process, you can click on the Job Title to which you are applying to return to this page to access the FAQs.
Refer your Family and Friends to apply at https://careers.ntta.org
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
This position is responsible for the design, implementation, maintenance, and support of audiovisual systems for NTTA while also providing advanced desktop support to end-users across the organization. This position will be a critical part of our IT team, dedicated to designing, implementing, and maintaining high-quality audio and visual systems. Having expertise will be instrumental in enhancing our organization's communication, collaboration, and presentation capabilities. Shouldering a wide range of AV projects, from conference room setups to boardroom events support ensuring audio and video quality meets the highest standards. This position provides an opportunity to be at the forefront of the transforming Audio-Video experience connecting, communicating, and captivating the meeting attendees.
*** Pay Range: $70,566 - $92,850 ***
*** Retention Bonus: $1500 ***
Responsibilities:
Installs, configures, operates, maintains, and upgrades video conferencing equipment, testing in the environment, and infrastructure. Installs, configures, operates, maintains, and upgrades of Crestron, Bi-Amp, Extron, 32-channel digital mixers for live sound production, Swagit type video switchers and camera equipment, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Epson and Samsung. Schedules, setup, and disconnects video conference devices for internal and external meetings. Provides video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams. Utilizes the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests Troubleshoots and resolves video conferencing and event service incidents, and hardware/software issues. Adheres to SLAs and maintain maximum uptime for the video conferencing environment and event services. Collaborates with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience. Maintains accurate documentation of audiovisual system configurations, wiring diagrams, and equipment inventory. Interacts with audiovisual equipment vendors for procurement and support. Keeps audiovisual equipment firmware and software up to date to ensure optimal performance and security. Investigates and resolves escalated IT service desk tickets efficiently, ensuring minimal downtime for end-users. Offers guidance and training to end-users on using IT systems and applications effectively. Assists in the procurement of desktops, laptops, and peripherals, ensuring compatibility and cost-effectiveness while maintaining an accurate inventory of all IT hardware and software assets. Creates and updates documentation for IT procedures and troubleshooting guides. Provides advanced desktop support to end-users, resolving complex technical issues related to hardware, software, and network connectivity. Manages the deployment of software updates and patches to end-user devices. Qualifications:
M inimum:
High school diploma 5-7 years' experience Experience designing, configuring, and troubleshooting A/V systems. Knowledge and experience with audiovisual and desktop technology including, network troubleshooting, operating systems, projectors, displays, sound systems, videoconferencing, hardware, and software, etc. Preferred:
Bachelor's degree in computer science, information systems or related field 7-9 years' experience Experience with industry standard virtual meeting platforms such as Zoom, Microsoft Teams, Teams Rooms, Meetup or Rally Bar, etc. CompTIA A+, CompTIA Network+, AVIXA CTS or related certification ** Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship. **
About NTTA:
NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
Our mission:
We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
How To Apply
Click Apply. Register or log-in to your account. Complete the application in its entirety, including any questions, and click Submit.
If you have questions about the application process, please access our Frequently Asked Questions
At any time during the application process, you can click on the Job Title to which you are applying to return to this page to access the FAQs.
Refer your Family and Friends to apply at https://careers.ntta.org
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.