General Dynamics Information Technology
Windows Desktop Engineer - TS/SCI w/Poly
General Dynamics Information Technology, Baltimore, Maryland, United States
Overview
WINDOWS DESKTOP ENGINEER Advance how our customers operate while you advance your career. Join GDIT as a Windows Desktop Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT Responsibilities
Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes. System Maintenance and Optimization: Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards. Incident and Problem Management: Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements. Collaboration and Project Support: Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions. User Support and Training: Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting. Documentation and Reporting: Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required. What You’ll Need To Succeed
Education: Bachelor of Arts/Bachelor of Science Experience: 5+ years of related experience Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies Security clearance level: TS/SCI w/ Poly US citizenship required Role requirements: Strong understanding of hardware components, peripheral devices, and drivers. Experience with system imaging, deployment, and management tools (SCCM, MDT). Advanced troubleshooting skills and ability to diagnose complex issues. Excellent communication and interpersonal skills. Strong documentation and organizational skills. Experience with scripting and automation (e.g., PowerShell). Knowledge of ITIL framework and best practices. Experience with endpoint security solutions. Familiarity with cloud services and integration (e.g., Microsoft Azure). Required Skills and Abilities: Proficiency with Active Directory, Group Policy, and network configurations. This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required. Location: On Site Certification Required: CompTIA Security+ CE About the Employer and Benefits
GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #GREENWAY The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: Total Rewards At GDIT: Our benefits package for all US-based employees includes medical, dental, vision, 401(k) with company match, paid time off, disability and life insurance, and other benefits. We regularly review our Total Rewards package to ensure our offerings are competitive. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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WINDOWS DESKTOP ENGINEER Advance how our customers operate while you advance your career. Join GDIT as a Windows Desktop Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT Responsibilities
Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes. System Maintenance and Optimization: Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards. Incident and Problem Management: Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements. Collaboration and Project Support: Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions. User Support and Training: Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting. Documentation and Reporting: Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required. What You’ll Need To Succeed
Education: Bachelor of Arts/Bachelor of Science Experience: 5+ years of related experience Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies Security clearance level: TS/SCI w/ Poly US citizenship required Role requirements: Strong understanding of hardware components, peripheral devices, and drivers. Experience with system imaging, deployment, and management tools (SCCM, MDT). Advanced troubleshooting skills and ability to diagnose complex issues. Excellent communication and interpersonal skills. Strong documentation and organizational skills. Experience with scripting and automation (e.g., PowerShell). Knowledge of ITIL framework and best practices. Experience with endpoint security solutions. Familiarity with cloud services and integration (e.g., Microsoft Azure). Required Skills and Abilities: Proficiency with Active Directory, Group Policy, and network configurations. This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required. Location: On Site Certification Required: CompTIA Security+ CE About the Employer and Benefits
GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #GREENWAY The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: Total Rewards At GDIT: Our benefits package for all US-based employees includes medical, dental, vision, 401(k) with company match, paid time off, disability and life insurance, and other benefits. We regularly review our Total Rewards package to ensure our offerings are competitive. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr