Center for Digital Governmtent
Utilities Operations - Systems Programmer II
Center for Digital Governmtent, Annapolis, Maryland, United States, 21403
Overview
Utilities Operations - Systems Programmer II. This is professional and technical full performance level work managing, maintaining and improving hardware and software systems in support of the County's local and wide area networks and operating systems in a mainframe and file server environment. Responsibilities
Manages, schedules, installs and upgrades hardware, software and computer equipment to create Local and Wide Area Networks. Prepares and maintains all relevant documentation. Installs, configures, and supports major multiple operating software, hardware and mobile devices, and network management software to support network-attached file servers, workstations, printers, communication routers, and related equipment and assist users. Runs backups of network data, and archives as required. Verifies all software parameters for security and operational efficiency. Tests systems for integrity and performance. Troubleshoots, diagnoses, and resolves computer problems in both network/telecommunications and stand-alone environments. Provides technical support to other CMMS users and DPW CMMS team. Advises, trains, and assists users on optimum use of CMMS system and ensures the users are following the latest Policy & Procedure and/or Standard Operating Procedures. Assesses and Corrects Problems: Runs backups of network data and archives as required. Researches, evaluates, and tests new technologies for existing and proposed network systems, recommending new enhancements as needed. Provide technical support to external customers concerning the daily care of servers, desktop computers, network-attached printers, mobile devices, and multimedia network devices. Provide guidance to staff. Work with contractors, vendors, and employees concerning hardware, software, servers, and mainframe systems. Information Assurance: Performs plant site visits to inventory process equipment and verify nameplate data to ensure CMMS database accuracy. Schedules and conducts backup of large equipment and spare parts data files. Maintains and manages CMMS preventive maintenance guidelines and SOPs to ensure the latest document is linked to the correct asset in the CMMS system. Reviews, prepares and migrates legacy and web system application systems and associated documentation from development environments into production. Monitors and ensures the integrity of all production environments. Provides input regarding development of CMMS divisional policies, standards, and procedures governing CMMS operations, maintenance, database quality assurance and security administration functions. Tracks and monitors PC and CMMS software problems to ensure timely resolution. Assists end users by troubleshooting hardware, software, data entry, data communications, and related problems. Provides user training and documentation for the use of hardware and software-related applications. Assists with the creation and maintenance of standard procedures and policies for Utility Operations and the Help Center as related to PC setup, installation, and problem diagnosis. Perform related duties as required. Knowledge, Skills, And Abilities
Considerable knowledge of a wide array of hardware and software operating systems, cabling, power requirements, and equipment related to Local and Wide Area Networks. Considerable knowledge of network management and router configuration, personal computer equipment and data communications networks. Knowledge of computer science principles and practices, including relational databases, structured design and programming, data communications, QA, IT security and knowledge-based systems. Skill in the design, development, implementation, and maintenance of relational databases using SQL or cloud-based platforms. Skill in evaluating, analyzing, troubleshooting and resolving network connectivity, server, hardware, and software problems. Ability to operate computer hardware, peripherals, multimedia devices, routers, bridges, modems, and other networked devices. Knowledge of QA and IT security principles and practices. Knowledge of CMMS (e.g., VueWorks, Maximo, SAP), Web application developers (e.g., WebSphere) and JCL. Ability to understand and apply QA and IT security practices and department policy and standards. Ability to work with and train non-technical staff and managers. Ability to establish and maintain effective working relationships with internal and external customers. Ability to communicate effectively orally and in writing; present information through charts and graphs. Ability to read and comprehend complex technical manuals; ability to evaluate and recommend software packages. Ability to operate specialized mechanical and electrical equipment and software. Ability to plan, schedule, and coordinate special projects and assignments; ability to develop and implement training for end users. Minimum Qualifications
Graduation from an accredited four-year college or university with major coursework in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies; and two or more years of experience in telecommunications, computer operating systems, and database management. Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement. Supplemental Qualifications Preference will be given to those with a minimum of five (5) years’ experience using CMMS software in a plant or facilities maintenance environment and a minimum of four (4) years hands-on experience in maintenance on process plant equipment/systems or facilities engineering.
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Utilities Operations - Systems Programmer II. This is professional and technical full performance level work managing, maintaining and improving hardware and software systems in support of the County's local and wide area networks and operating systems in a mainframe and file server environment. Responsibilities
Manages, schedules, installs and upgrades hardware, software and computer equipment to create Local and Wide Area Networks. Prepares and maintains all relevant documentation. Installs, configures, and supports major multiple operating software, hardware and mobile devices, and network management software to support network-attached file servers, workstations, printers, communication routers, and related equipment and assist users. Runs backups of network data, and archives as required. Verifies all software parameters for security and operational efficiency. Tests systems for integrity and performance. Troubleshoots, diagnoses, and resolves computer problems in both network/telecommunications and stand-alone environments. Provides technical support to other CMMS users and DPW CMMS team. Advises, trains, and assists users on optimum use of CMMS system and ensures the users are following the latest Policy & Procedure and/or Standard Operating Procedures. Assesses and Corrects Problems: Runs backups of network data and archives as required. Researches, evaluates, and tests new technologies for existing and proposed network systems, recommending new enhancements as needed. Provide technical support to external customers concerning the daily care of servers, desktop computers, network-attached printers, mobile devices, and multimedia network devices. Provide guidance to staff. Work with contractors, vendors, and employees concerning hardware, software, servers, and mainframe systems. Information Assurance: Performs plant site visits to inventory process equipment and verify nameplate data to ensure CMMS database accuracy. Schedules and conducts backup of large equipment and spare parts data files. Maintains and manages CMMS preventive maintenance guidelines and SOPs to ensure the latest document is linked to the correct asset in the CMMS system. Reviews, prepares and migrates legacy and web system application systems and associated documentation from development environments into production. Monitors and ensures the integrity of all production environments. Provides input regarding development of CMMS divisional policies, standards, and procedures governing CMMS operations, maintenance, database quality assurance and security administration functions. Tracks and monitors PC and CMMS software problems to ensure timely resolution. Assists end users by troubleshooting hardware, software, data entry, data communications, and related problems. Provides user training and documentation for the use of hardware and software-related applications. Assists with the creation and maintenance of standard procedures and policies for Utility Operations and the Help Center as related to PC setup, installation, and problem diagnosis. Perform related duties as required. Knowledge, Skills, And Abilities
Considerable knowledge of a wide array of hardware and software operating systems, cabling, power requirements, and equipment related to Local and Wide Area Networks. Considerable knowledge of network management and router configuration, personal computer equipment and data communications networks. Knowledge of computer science principles and practices, including relational databases, structured design and programming, data communications, QA, IT security and knowledge-based systems. Skill in the design, development, implementation, and maintenance of relational databases using SQL or cloud-based platforms. Skill in evaluating, analyzing, troubleshooting and resolving network connectivity, server, hardware, and software problems. Ability to operate computer hardware, peripherals, multimedia devices, routers, bridges, modems, and other networked devices. Knowledge of QA and IT security principles and practices. Knowledge of CMMS (e.g., VueWorks, Maximo, SAP), Web application developers (e.g., WebSphere) and JCL. Ability to understand and apply QA and IT security practices and department policy and standards. Ability to work with and train non-technical staff and managers. Ability to establish and maintain effective working relationships with internal and external customers. Ability to communicate effectively orally and in writing; present information through charts and graphs. Ability to read and comprehend complex technical manuals; ability to evaluate and recommend software packages. Ability to operate specialized mechanical and electrical equipment and software. Ability to plan, schedule, and coordinate special projects and assignments; ability to develop and implement training for end users. Minimum Qualifications
Graduation from an accredited four-year college or university with major coursework in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies; and two or more years of experience in telecommunications, computer operating systems, and database management. Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement. Supplemental Qualifications Preference will be given to those with a minimum of five (5) years’ experience using CMMS software in a plant or facilities maintenance environment and a minimum of four (4) years hands-on experience in maintenance on process plant equipment/systems or facilities engineering.
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