Virginia Department of Transportation
H3109 - IT Support Spec Wage
Virginia Department of Transportation, Lynchburg, Virginia, us, 24513
Overview
Perform special duties as assigned. Responsible for agency-specific end user support services. Provide problem management, troubleshooting, and escalations to resolve customer problems. Create tech tips, job aids, and other tools to enhance customer experience. Work with VITA, NG and internal IT staff to ensure problems are resolved in a timely manner. Responsibilities
Help Request: Ensure the accurate assignment of help requests to VDOT ITD. IT Support: Provide support to the assigned information technology program area. Ensure activities are performed in compliance with VDOT and COV policies, procedures, and guidelines. Provide expert level support services to enhance IT troubleshooting for agency field staff for both hardware and software needs. Incident Resolution: Complete incident resolution at the highest levels of customer service. Perform duties as assigned. Training Tools: Develop and implement user training tools on activities related to the assigned information technology program area. What Will Make You Successful
Ability to troubleshoot hardware and software issues and communicate solutions to staff and customers. Knowledge of customer service processes, procedures, and practices. Knowledge of the fundamental concepts, practices and procedures related to information technology. Skill in the delivery of exemplary customer service. Skill in the use of Microsoft Desktop products including Windows 11, SharePoint 365, Outlook, Office 365, and Mobile Device Management. Minimum Qualifications
Ability to communicate effectively orally and in writing with individuals and groups. Skill in delivering customer service with a customer-first attitude. Skill in the use of Microsoft Desktop products including Windows, SharePoint, and Microsoft Office Suite. Skill in the use of troubleshooting tools and managing and administering desktops and wireless devices. Skill in working with help request tracking and reporting tools. Additional Considerations
A combination of training, experience, or education in Computer Science, Information Systems, or related field desired. Knowledge of VDOT\'s computer applications and how they operate in a desktop environment. Competency Model
Information not provided in full; refer to official sources for details. Employment details
Seniority level: Entry level Employment type: Part-time Job function: Information Technology Industries: Government Administration Physical Requirements
VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct. Location
Lynchburg, VA Note: The description includes boilerplate and references not essential to the role. This refinement preserves the core duties and qualifications while removing extraneous text.
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Perform special duties as assigned. Responsible for agency-specific end user support services. Provide problem management, troubleshooting, and escalations to resolve customer problems. Create tech tips, job aids, and other tools to enhance customer experience. Work with VITA, NG and internal IT staff to ensure problems are resolved in a timely manner. Responsibilities
Help Request: Ensure the accurate assignment of help requests to VDOT ITD. IT Support: Provide support to the assigned information technology program area. Ensure activities are performed in compliance with VDOT and COV policies, procedures, and guidelines. Provide expert level support services to enhance IT troubleshooting for agency field staff for both hardware and software needs. Incident Resolution: Complete incident resolution at the highest levels of customer service. Perform duties as assigned. Training Tools: Develop and implement user training tools on activities related to the assigned information technology program area. What Will Make You Successful
Ability to troubleshoot hardware and software issues and communicate solutions to staff and customers. Knowledge of customer service processes, procedures, and practices. Knowledge of the fundamental concepts, practices and procedures related to information technology. Skill in the delivery of exemplary customer service. Skill in the use of Microsoft Desktop products including Windows 11, SharePoint 365, Outlook, Office 365, and Mobile Device Management. Minimum Qualifications
Ability to communicate effectively orally and in writing with individuals and groups. Skill in delivering customer service with a customer-first attitude. Skill in the use of Microsoft Desktop products including Windows, SharePoint, and Microsoft Office Suite. Skill in the use of troubleshooting tools and managing and administering desktops and wireless devices. Skill in working with help request tracking and reporting tools. Additional Considerations
A combination of training, experience, or education in Computer Science, Information Systems, or related field desired. Knowledge of VDOT\'s computer applications and how they operate in a desktop environment. Competency Model
Information not provided in full; refer to official sources for details. Employment details
Seniority level: Entry level Employment type: Part-time Job function: Information Technology Industries: Government Administration Physical Requirements
VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct. Location
Lynchburg, VA Note: The description includes boilerplate and references not essential to the role. This refinement preserves the core duties and qualifications while removing extraneous text.
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