Stryker
Account Services Representative (HYBRID)
Join to apply for the
Account Services Representative (HYBRID)
role at
Stryker Account Services Representative (HYBRID)
Join to apply for the
Account Services Representative (HYBRID)
role at
Stryker Get AI-powered advice on this job and more exclusive features. As our Account Services Rep. you will primarily be supporting our Joint Replacement Sales reps with hospital orders, billing and collections. You will predominantly be e-mail support, order entry into an Oracle and a Web Ops system with phone support as needed. You will also be handling dispute ops resolution and be expected to engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships.
This is a hybrid role which is defined as the ability to go onsite and attend meetings and trainings as needed. This role will work 8-5 Mon-Friday CST except during month end where you need to be available to work as needed including the weekend.
What You Will Do
Provide phone support for inquiries from sales and healthcare professionals. Provide feedback and suggestions to improve service levels, internal processes and customer support methodology. Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing. Prepare product or service reports by collecting and analyzing customer information. Coordinate sequence and release of back orders according to stock availability. Implement and support Quality initiatives throughout branch. Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
What You Need:
Mandatory:
2+ years of order entry customer service experience required High school diploma required Located near: Little Rock, AR; New Orleans, LA; Houston, TX, Austin, TX or San Antonio, TX
Preferred:
Bachelor’s degree preferred 2+ years' experience with phone and/or e-mail support strongly preferred.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Medical Equipment Manufacturing Referrals increase your chances of interviewing at Stryker by 2x Get notified about new Account Services Representative jobs in
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Join to apply for the
Account Services Representative (HYBRID)
role at
Stryker Account Services Representative (HYBRID)
Join to apply for the
Account Services Representative (HYBRID)
role at
Stryker Get AI-powered advice on this job and more exclusive features. As our Account Services Rep. you will primarily be supporting our Joint Replacement Sales reps with hospital orders, billing and collections. You will predominantly be e-mail support, order entry into an Oracle and a Web Ops system with phone support as needed. You will also be handling dispute ops resolution and be expected to engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships.
This is a hybrid role which is defined as the ability to go onsite and attend meetings and trainings as needed. This role will work 8-5 Mon-Friday CST except during month end where you need to be available to work as needed including the weekend.
What You Will Do
Provide phone support for inquiries from sales and healthcare professionals. Provide feedback and suggestions to improve service levels, internal processes and customer support methodology. Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing. Prepare product or service reports by collecting and analyzing customer information. Coordinate sequence and release of back orders according to stock availability. Implement and support Quality initiatives throughout branch. Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
What You Need:
Mandatory:
2+ years of order entry customer service experience required High school diploma required Located near: Little Rock, AR; New Orleans, LA; Houston, TX, Austin, TX or San Antonio, TX
Preferred:
Bachelor’s degree preferred 2+ years' experience with phone and/or e-mail support strongly preferred.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Medical Equipment Manufacturing Referrals increase your chances of interviewing at Stryker by 2x Get notified about new Account Services Representative jobs in
Houston, TX . Associate Sales Account Manager - Houston, TX
Houston, TX $90,000.00-$120,000.00 1 month ago SaaS Account Manager - (OTE $150,000/year USD), CXT Software
Account Representative - State Farm Agent Team Member
Houston, TX $40,000.00-$65,000.00 10 months ago Account Representative - State Farm Agent Team Member
Alvin, TX $50,000.00-$75,000.00 8 months ago Key Account Manager - Non Traditional (Central)
Houston, TX $100,000.00-$115,000.00 3 weeks ago Account Representative - Pharma (Oncology)
Houston, TX $86,225.00-$115,640.00 1 month ago Houston, TX $51,200.00-$85,500.00 2 weeks ago Houston, TX $45,000.00-$50,000.00 5 days ago Houston, TX $75,000.00-$100,000.00 1 week ago Account Representative - State Farm Agent Team Member
Sugar Land, TX $40,000.00-$60,000.00 2 years ago Houston, TX $70,000.00-$78,000.00 3 days ago Houston, TX $55,000.00-$70,000.00 1 month ago Houston, TX $57,000.00-$63,000.00 2 days ago Dealership Account Manager - Houston, TX
Houston, TX $50,000.00-$150,000.00 1 month ago Houston, TX $102,700.00-$190,900.00 1 week ago Houston, TX $70,000.00-$80,000.00 3 weeks ago Houston, TX $102,700.00-$190,900.00 2 days ago Account Representative - State Farm Agent Team Member
Cypress, TX $55,000.00-$75,000.00 2 years ago Account Representative/Operations Associate - Logistics
Houston, TX $55,000.00-$60,000.00 1 week ago Outside Sales Account Manager - Industrial Supply Southeast Houston
Houston, TX $55,000.00-$70,000.00 2 weeks ago Houston, TX $34,000.00-$110,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr