Mount Sinai Morningside
Senior Director, Patient Financial Services (Backend)- Corporate 42nd Street Ful
Mount Sinai Morningside, New York, New York, us, 10261
Overview
Senior Director, Patient Financial Services (Backend Revenue Cycle) Corporate 42nd Street- Full-Time- Days The Senior Director Patient Financial Services for the Mount Sinai Health System (MSHS) is responsible for hospital-based Billing and Accounts Receivable performance across the medical center. The Senior Director will report to the Vice President Patient Financial Services of the MSHS. The Senior Director is a key leader within the Patient Financial Services Management team, responsible for overseeing teams within the Patient Accounts department, including Billing, Cash application and reconciliation; Denial management and all aspects of Third Party follow-up. The Senior Director is charged with ensuring accurate and timely billing, ensuring quality and productive handling of the Accounts Receivable, fostering and maintaining relationships with third party payers, and protecting and optimizing cash collections. The role drives operational excellence, mentors teams and supports the financial health of the organization.
Responsibilities
Direct daily operations of the teams under their control, and continually work towards reducing days in Accounts Receivable, increasing cash collections, reducing bad debt, decreasing denials and eliminating write-offs due to process issues.
Ensure workflows align with revenue cycle best practices to reduce claim denials, improve cash collections and enhance clean claim rates.
Develop and implement policies and procedures that promote efficiency, data integrity, and regulatory compliance (e.g. NYS, CMS).
Monitor key performance indicators (KPI) such as initial and final denials, payer performance, staff productivity and quality touches, aged AR trends and billing lags.
Collaborate with departments such as coding, IT, clinical service areas and appeals to ensure seamless end-to-end revenue cycle performance.
Lead, coach and mentor a team of managers, supervisors, and account representatives; oversee training, performance evaluations, and staff development.
Maintain strong internal controls and audit readiness for all PFS processes.
Support organizational goals around cash collections and aged Accounts Receivable.
Utilize revenue cycle and EHR systems.
Organize routine meetings with health system business leaders and managed care to review payer issues and denials.
Build effective, collaborative relationships with key stakeholders across departments (e.g., DTP, Human Resources, Managed Care, Finance, and clinical departments).
Collaborate with finance, managed care and DTP contributors to develop and operationalize optimal performance.
Provide leadership and support governance processes to ensure effective, standardized, and compliant practices across the MSHS.
Investigate and resolve denials and coordinate efforts to assist senior revenue cycle leaders with development of innovative strategies and solutions.
Establish and maintain strong working relationships with Revenue Cycle leaders, hospital and department leaders and strategic partners.
Maintain understanding of revenue performance metrics and payer mix; lead team in building plans to achieve best practice performance through analytics, process improvement and technology enhancements.
Maintain strong customer relationships with key strategic partners.
Engage functional partners throughout processes and provide regular reporting to senior management on key performance metrics (e.g., actual versus expected financial targets).
Develop, maintain, and ensure compliance with standardized policies, processes, and programs across the MSHS.
Develop a high-performing team as measured by benchmark process outcomes, audit and compliance results, financial goals, and employee satisfaction.
Stay current with government regulations regarding patient access and insurance.
Establish goals, objectives, and budgets for assigned areas, and monitor to ensure achievement.
Ensure HIPAA privacy and security standards are adhered to.
Performs other duties as assigned.
Qualifications Education
Bachelor’s degree in finance or business-related field; Master’s preferred
Experience
10 years of progressively responsible experience in patient accounts including third party billing rules, follow-up techniques, denial management and team building.
Extensive demonstrated success in a finance department in a large not-for-profit/academic health system facility or corporate environment.
Excellent interpersonal skills, experience presenting to senior management and C-suite leaders.
Financial management skills including analysis of financial data for operations, budgeting, auditing, forecasting, accounting, AR and reserve analysis, staffing, and financial reporting.
Strong leadership skills to motivate cross-departmental teams and consensus-building management styles.
Advanced communication and presentation skills to convey complex finance concepts to non-finance audiences.
Ability to persuade and influence diverse stakeholders to achieve goals.
Ability to analyze and resolve complex problems to develop and administer multifaceted revenue processes.
Ability to build teams and manage change in resistant environments.
Ability to translate KPI levels into finance-based business cases and design efficient processes.
Maintains positive energy during periods of elevated work demands; ability to prioritize in a rapidly changing environment.
Ability to develop and maintain effective relationships at all levels of the organization.
Strong leadership skills.
Working Conditions
Corporate office environment in an academic health system.
About the Mount Sinai Health System The Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees, eight hospitals, and extensive outpatient, research and education capabilities. We are committed to fostering an inclusive environment and delivering outstanding patient care. We encourage participation in creating a culture that ensures fair access to opportunities and supports the success of every individual.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently. We are committed to fostering an environment where all employees feel valued, respected, and empowered to grow.
Compensation The salary range for this role is $169,095 - $253,643 annually. This range may vary by experience, education, and operational need. The listed range does not include bonuses, incentive pay, or other compensation or benefits.
#J-18808-Ljbffr
Senior Director, Patient Financial Services (Backend Revenue Cycle) Corporate 42nd Street- Full-Time- Days The Senior Director Patient Financial Services for the Mount Sinai Health System (MSHS) is responsible for hospital-based Billing and Accounts Receivable performance across the medical center. The Senior Director will report to the Vice President Patient Financial Services of the MSHS. The Senior Director is a key leader within the Patient Financial Services Management team, responsible for overseeing teams within the Patient Accounts department, including Billing, Cash application and reconciliation; Denial management and all aspects of Third Party follow-up. The Senior Director is charged with ensuring accurate and timely billing, ensuring quality and productive handling of the Accounts Receivable, fostering and maintaining relationships with third party payers, and protecting and optimizing cash collections. The role drives operational excellence, mentors teams and supports the financial health of the organization.
Responsibilities
Direct daily operations of the teams under their control, and continually work towards reducing days in Accounts Receivable, increasing cash collections, reducing bad debt, decreasing denials and eliminating write-offs due to process issues.
Ensure workflows align with revenue cycle best practices to reduce claim denials, improve cash collections and enhance clean claim rates.
Develop and implement policies and procedures that promote efficiency, data integrity, and regulatory compliance (e.g. NYS, CMS).
Monitor key performance indicators (KPI) such as initial and final denials, payer performance, staff productivity and quality touches, aged AR trends and billing lags.
Collaborate with departments such as coding, IT, clinical service areas and appeals to ensure seamless end-to-end revenue cycle performance.
Lead, coach and mentor a team of managers, supervisors, and account representatives; oversee training, performance evaluations, and staff development.
Maintain strong internal controls and audit readiness for all PFS processes.
Support organizational goals around cash collections and aged Accounts Receivable.
Utilize revenue cycle and EHR systems.
Organize routine meetings with health system business leaders and managed care to review payer issues and denials.
Build effective, collaborative relationships with key stakeholders across departments (e.g., DTP, Human Resources, Managed Care, Finance, and clinical departments).
Collaborate with finance, managed care and DTP contributors to develop and operationalize optimal performance.
Provide leadership and support governance processes to ensure effective, standardized, and compliant practices across the MSHS.
Investigate and resolve denials and coordinate efforts to assist senior revenue cycle leaders with development of innovative strategies and solutions.
Establish and maintain strong working relationships with Revenue Cycle leaders, hospital and department leaders and strategic partners.
Maintain understanding of revenue performance metrics and payer mix; lead team in building plans to achieve best practice performance through analytics, process improvement and technology enhancements.
Maintain strong customer relationships with key strategic partners.
Engage functional partners throughout processes and provide regular reporting to senior management on key performance metrics (e.g., actual versus expected financial targets).
Develop, maintain, and ensure compliance with standardized policies, processes, and programs across the MSHS.
Develop a high-performing team as measured by benchmark process outcomes, audit and compliance results, financial goals, and employee satisfaction.
Stay current with government regulations regarding patient access and insurance.
Establish goals, objectives, and budgets for assigned areas, and monitor to ensure achievement.
Ensure HIPAA privacy and security standards are adhered to.
Performs other duties as assigned.
Qualifications Education
Bachelor’s degree in finance or business-related field; Master’s preferred
Experience
10 years of progressively responsible experience in patient accounts including third party billing rules, follow-up techniques, denial management and team building.
Extensive demonstrated success in a finance department in a large not-for-profit/academic health system facility or corporate environment.
Excellent interpersonal skills, experience presenting to senior management and C-suite leaders.
Financial management skills including analysis of financial data for operations, budgeting, auditing, forecasting, accounting, AR and reserve analysis, staffing, and financial reporting.
Strong leadership skills to motivate cross-departmental teams and consensus-building management styles.
Advanced communication and presentation skills to convey complex finance concepts to non-finance audiences.
Ability to persuade and influence diverse stakeholders to achieve goals.
Ability to analyze and resolve complex problems to develop and administer multifaceted revenue processes.
Ability to build teams and manage change in resistant environments.
Ability to translate KPI levels into finance-based business cases and design efficient processes.
Maintains positive energy during periods of elevated work demands; ability to prioritize in a rapidly changing environment.
Ability to develop and maintain effective relationships at all levels of the organization.
Strong leadership skills.
Working Conditions
Corporate office environment in an academic health system.
About the Mount Sinai Health System The Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees, eight hospitals, and extensive outpatient, research and education capabilities. We are committed to fostering an inclusive environment and delivering outstanding patient care. We encourage participation in creating a culture that ensures fair access to opportunities and supports the success of every individual.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently. We are committed to fostering an environment where all employees feel valued, respected, and empowered to grow.
Compensation The salary range for this role is $169,095 - $253,643 annually. This range may vary by experience, education, and operational need. The listed range does not include bonuses, incentive pay, or other compensation or benefits.
#J-18808-Ljbffr