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Support.com

Senior Divisional Business Risk & Control Officer Technology

Support.com, Charlotte, North Carolina, United States, 28245

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Overview Senior Director Division Business Risk & Control Officer

The Business Control Director Senior is a critical role with a mandate to drive transformation of First Line of Defense risk and control functions across the line of business. As part of the First Line of Defense, the Business Control Director Senior is accountable for maintaining a robust First Line risk and control environment that enables the bank to operate within its Board-approved risk appetite, fosters a strong risk and control culture, and is responsible to evolving business needs and regulatory expectations. As a First Line leader, the Business Control Director Senior engages with their respective line of business(es) to drive rigor and consistency in risk identification, assessment, monitoring, and reporting, and to ensure that effective controls are proactively integrated into key business processes. The Business Control Director Senior is a trusted advisor to line of business leadership and a leader who sets the 'tone from the top' within the bank. As controls are implemented and risk is managed in the right way, we enable the business to go faster in a safe manner.

Position Responsibilities Risk & Control Functional Leadership

Focused on enhancing the risk ownership and culture within the line of business. Leads a team of risk and control colleagues. Develops and executes on a plan to increase the completeness of the controls inventory within the line of business and to expand the reach and frequency of control testing. Engages with business leaders and holds them accountable as risk and control owners.

Focused on performing end-to-end standard and thematic risk reviews of processes, identifying new risk and control themes and trends, owning special projects, identifying, and executing on opportunities to re-engineer inefficient processes and controls to be automated, preventative, and sustainable, identifying continuous improvement opportunities, utilizing, and promoting utilization of analytics to identify issues, and assisting with implementations of changes to frameworks.

Risk & Control Advisory

Serves as a senior Business Control leader, liaising with risk and control owners and their teams as well as business leaders to provide proactive advice and input on key business and control decisions. Ensures risk and control owners are accountable, enabling them to clearly articulate and manage the risk profile of a process, demonstrating active, robust risk management to key stakeholders and senior business leaders. Provides credible challenge to business leaders and robust oversight to continuous monitoring plans and risk and control assessments. Oversees creation of governance materials and reporting for relevant internal risk management oversight including committees and business meetings.

Regulatory Engagement & Remediation

The primary contact for regulatory matters related to risk and control for the line of business. Owns remediation plans and processes for line of business. Articulates and demonstrates risk and control environment to key stakeholders including 1LOD, 2LOD, 3LOD, senior business leaders, board, and regulators as needed.

Organizational, Financial & Talent Management

Responsible for the leadership and talent management of risk and control colleagues and the financial management of their team.

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