CaptivateIQ
This range is provided by CaptivateIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $225,000.00/yr - $300,000.00/yr
CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It\'s time to rethink ROI - your return on incentives - with CaptivateIQ.
With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.
About The Role CaptivateIQ is seeking a VP of Technical Services to unite and lead the Customer Education, Professional Services, and Technical Support teams under a singular strategy. This newly architected role, reporting to the SVP of Customer Experience, is central to our mission of building a truly self-service, AI-powered enterprise platform - and to revolutionizing how we deliver customer enablement, onboarding, and product guidance at scale.
This is not an “operational tweak” role - you\'ll be responsible for transforming how we deliver technical services: reducing support dependency, accelerating time-to-value, and enabling customers to self-solve with confidence.
Job Location The candidate selected for this opportunity must reside near one of the following locations:
Austin, TX
Menlo Park, CA
Remote
Raleigh, NC
Nashville, TN
Toronto, Canada
Strategy & Innovation Responsibilities
Innovation: Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey
Strategy: Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, driving convergence toward digital-first, AI-powered experiences
Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates
Transformation Of Customer Education, Support, And Professional Services Responsibilities
Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery
Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting
Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks
Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks
Operational Excellence & Customer Impact Responsibilities
Regularly engage with customers, beyond escalation management, to form long-term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer
Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities
Establish, monitor, and continuously evolve KPIs aligned to digital adoption, reduced ticket volume, faster implementation times, improved NPS, and tangible customer value realization
Instill a culture of curiosity, ownership, and customer obsession across all Technical Services teams - foster the culture of experimentation and innovation
Requirements
Prior director, senior director, or VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS or product-led organizations
Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions
Comfort with ambiguity and “blank sheet” problem solving; entrepreneurial drive; strong internal pitch/advocacy skills
Nice to Have
Experience in digital transformation, product management, design thinking facilitation, or leading AI- or automation-forward initiatives
Skills & Behaviors
Visionary leadership: able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company
Change orchestration: proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles
Customer-obsessed systems thinking: always grounding decisions in the realities of diverse customer personas and their end-to-end experience
Highly collaborative and influential: excels at working cross-functionally; inspires action across levels and disciplines
Data- and outcome-oriented: comfortable setting, monitoring, and iterating against ambitious goals
Benefits
(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days
One-time expense on your 1-year work anniversary
Annual stipends for professional development and caretaking
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support DEI goals
Notice for Prospective Candidates
Only emails from @captivateiq.com should be trusted
We are aware of active recruitment scams using the CaptivateIQ name. Please note, we will never ask for sensitive personal information or requests that violate standard interview practices. CaptivateIQ participates in E-Verify, a web-based system that confirms eligibility to work in the United States.
The OTE range in USD represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and location of the selected candidate. Our OTE is part of CaptivateIQ\'s total rewards package.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Software Development
Referrals increase your chances of interviewing at CaptivateIQ by 2x
Sign in to set job alerts for “Vice President of Technical Services” roles.
Austin, TX $150,000.00-$160,000.00
Austin, TX $72,000.00-$115,000.00
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Base pay range $225,000.00/yr - $300,000.00/yr
CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It\'s time to rethink ROI - your return on incentives - with CaptivateIQ.
With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.
About The Role CaptivateIQ is seeking a VP of Technical Services to unite and lead the Customer Education, Professional Services, and Technical Support teams under a singular strategy. This newly architected role, reporting to the SVP of Customer Experience, is central to our mission of building a truly self-service, AI-powered enterprise platform - and to revolutionizing how we deliver customer enablement, onboarding, and product guidance at scale.
This is not an “operational tweak” role - you\'ll be responsible for transforming how we deliver technical services: reducing support dependency, accelerating time-to-value, and enabling customers to self-solve with confidence.
Job Location The candidate selected for this opportunity must reside near one of the following locations:
Austin, TX
Menlo Park, CA
Remote
Raleigh, NC
Nashville, TN
Toronto, Canada
Strategy & Innovation Responsibilities
Innovation: Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey
Strategy: Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, driving convergence toward digital-first, AI-powered experiences
Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates
Transformation Of Customer Education, Support, And Professional Services Responsibilities
Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery
Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting
Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks
Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks
Operational Excellence & Customer Impact Responsibilities
Regularly engage with customers, beyond escalation management, to form long-term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer
Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities
Establish, monitor, and continuously evolve KPIs aligned to digital adoption, reduced ticket volume, faster implementation times, improved NPS, and tangible customer value realization
Instill a culture of curiosity, ownership, and customer obsession across all Technical Services teams - foster the culture of experimentation and innovation
Requirements
Prior director, senior director, or VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS or product-led organizations
Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions
Comfort with ambiguity and “blank sheet” problem solving; entrepreneurial drive; strong internal pitch/advocacy skills
Nice to Have
Experience in digital transformation, product management, design thinking facilitation, or leading AI- or automation-forward initiatives
Skills & Behaviors
Visionary leadership: able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company
Change orchestration: proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles
Customer-obsessed systems thinking: always grounding decisions in the realities of diverse customer personas and their end-to-end experience
Highly collaborative and influential: excels at working cross-functionally; inspires action across levels and disciplines
Data- and outcome-oriented: comfortable setting, monitoring, and iterating against ambitious goals
Benefits
(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days
One-time expense on your 1-year work anniversary
Annual stipends for professional development and caretaking
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support DEI goals
Notice for Prospective Candidates
Only emails from @captivateiq.com should be trusted
We are aware of active recruitment scams using the CaptivateIQ name. Please note, we will never ask for sensitive personal information or requests that violate standard interview practices. CaptivateIQ participates in E-Verify, a web-based system that confirms eligibility to work in the United States.
The OTE range in USD represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and location of the selected candidate. Our OTE is part of CaptivateIQ\'s total rewards package.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Software Development
Referrals increase your chances of interviewing at CaptivateIQ by 2x
Sign in to set job alerts for “Vice President of Technical Services” roles.
Austin, TX $150,000.00-$160,000.00
Austin, TX $72,000.00-$115,000.00
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr