American Red Cross
Apheresis Telerecruitment Representative
American Red Cross, Pomona, California, United States, 91768
Overview
Apheresis Telerecruitment Representative – Join to apply for the Apheresis Telerecruitment Representative role at American Red Cross. Job Summary
Recruit blood donors by telephone, schedule appointments, coordinate reminders and maintain records to increase the number of donors and blood products to meet the collections goals. Provide support, development and/or leadership guidance to all volunteers. Key Responsibilities
Contact by telephone current apheresis and/or whole blood donors to recruit for donation, following a process and appropriate script and escalating difficult calls to senior colleagues. Schedule appointments to ensure maximum number of donors are scheduled each day. Maintain daily production standard, including phone calls and appointments per hour. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. Provide support, guided by senior colleagues, to help fixed site recruitment manager develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Pay Rate & Schedule
Pay Rate: Starting rate $16.00-16.50 per hour (possibly more for areas with a higher cost of living). Schedule: Sunday 9:00AM - 5:30PM, Monday through Wednesday 10:00AM - 5:30PM & Thursday from 9:00AM - 5:30PM Pacific time. Training: Must have the ability to work a flexible schedule for the first 4-6 weeks of training. Qualifications
Education: High School or equivalent required. Experience: 1 year of related experience preferred. Skills & Abilities: Ability to work on a team. Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and the ability to work in a fast-paced environment is required. Benefits For You
Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws. Job Posting Details
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Apheresis Telerecruitment Representative – Join to apply for the Apheresis Telerecruitment Representative role at American Red Cross. Job Summary
Recruit blood donors by telephone, schedule appointments, coordinate reminders and maintain records to increase the number of donors and blood products to meet the collections goals. Provide support, development and/or leadership guidance to all volunteers. Key Responsibilities
Contact by telephone current apheresis and/or whole blood donors to recruit for donation, following a process and appropriate script and escalating difficult calls to senior colleagues. Schedule appointments to ensure maximum number of donors are scheduled each day. Maintain daily production standard, including phone calls and appointments per hour. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. Provide support, guided by senior colleagues, to help fixed site recruitment manager develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Pay Rate & Schedule
Pay Rate: Starting rate $16.00-16.50 per hour (possibly more for areas with a higher cost of living). Schedule: Sunday 9:00AM - 5:30PM, Monday through Wednesday 10:00AM - 5:30PM & Thursday from 9:00AM - 5:30PM Pacific time. Training: Must have the ability to work a flexible schedule for the first 4-6 weeks of training. Qualifications
Education: High School or equivalent required. Experience: 1 year of related experience preferred. Skills & Abilities: Ability to work on a team. Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and the ability to work in a fast-paced environment is required. Benefits For You
Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws. Job Posting Details
Referrals increase your chances of interviewing at American Red Cross. Get notified about new Representative jobs in Pomona, CA.
#J-18808-Ljbffr