Information Technology Technician - Level 1

We are seeking a self-motivated knowledgeable and proactive Level 1 IT Technician to join our fast-growing dynamic team. The ideal candidate will be responsible for handling urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150 remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting. Excellent communication skills is a must to effectively assist users across the organization. Main Responsibilities Contact Center Support Configure and maintain workstations, headsets, and desk setups Coordinate moves, additions, and changes (MACs) for contact center staff Manage inventory and track equipment for new-hire onboarding Home Office Support Image and deploy computers; troubleshoot hardware and software issues in a timely manner. Maintain peripherals (printers, scanners, etc.) and phone systems Oversee home-office inventory White-Glove Executive Support Remote Clinic Support Provide desktop, printer, phone, peripheral, and software support for 180+ clinics Execute clinic adds, moves, and wiring changes as part of special projects Gather data, update and manage clinic inventory documentation Preferred Qualifications & Experience Experience with a trouble-ticketing system (e.g., Service Desk) Proficient in Microsoft Windows 10 and 11 environments Strong knowledge of Microsoft Office, Teams, and SharePoint Printer troubleshooting (HP, Epson, Canon) Network troubleshooting: modems, routers, ethernet wiring, wireless networking Phone systems: RJ-11 and VoIP configuration and support Fax: RJ-11 and e-Fax troubleshooting Experience creating and maintaining knowledgebase articles Proven multi-tasking abilities and excellent organizational skills Document all support activities and maintain accurate records of incidents and resolutions. Must Possess: Excellent problem-solving skills. Excellent communicate skills to effectively work with team members and end-users to understand their technical needs. Ability to clearly communicate technical information clearly to non-technical users. Strong organizational skills with attention to detail. Join us as a Level 1 IT Technician where you can contribute your expertise while growing your career in a supportive environment. We look forward to welcoming you to our team! Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: Monday through Friday Ability to Commute : Parsippany-Troy Hills, NJ 07054 (Required) Willingness to travel: 25% (Required) Work Location: 35 Waterview Boulevard, Parsippany, NJ