LensCrafters
Overview
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Requisition ID:
901829 Store #:
001038 LensCrafters Position:
Full-Time LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products. Our stores are focused on delivering quality care and an outstanding customer experience. General Function The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Major Duties & Responsibilities
Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
Provides on-the-job training and guidance to team members making use of Company provided programs.
Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
NPS – Net Promoter Score
% Sales to Plan
Customer Count
Store Operating Profitability
% Saturation of Training
Key Performance Indicators, to include exam growth and retention
Recruits and selects high caliber staff.
Forecasts staffing needs through the use of the labor scheduling model.
Performs administrative duties to include payroll, inventory management, technical application and understanding.
Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations noted through NPS portal.
Leads Doctor of Optometry business partnership and co-planning.
Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS.
Ensures all Company approved safety programs are implemented and maintained consistently per standards.
Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
Maintains safe and fun working environment for all associates/customers.
Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.
Basic Qualifications
High School graduate or equivalent
State licensure (if applicable) and/or ABO Certification in non-licensed states
4+ years management/supervisory experience
Comprehensive knowledge from operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash register, computers and calculators
Ability to manage time under aggressive deadlines
Preferred Qualifications
College degree or equivalent
LensCrafters Final Inspector Certification
LensCrafters Quality, Fitting and Adjusting Program
Previous experience in customer service and retail
Knowledge of current store merchandise
High level of business acumen to include detailed knowledge of LC Dashboard
Pay Range:
77,392.70 - 138,372.91
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Requisition ID:
901829 Store #:
001038 LensCrafters Position:
Full-Time LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products. Our stores are focused on delivering quality care and an outstanding customer experience. General Function The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Major Duties & Responsibilities
Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
Provides on-the-job training and guidance to team members making use of Company provided programs.
Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
NPS – Net Promoter Score
% Sales to Plan
Customer Count
Store Operating Profitability
% Saturation of Training
Key Performance Indicators, to include exam growth and retention
Recruits and selects high caliber staff.
Forecasts staffing needs through the use of the labor scheduling model.
Performs administrative duties to include payroll, inventory management, technical application and understanding.
Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations noted through NPS portal.
Leads Doctor of Optometry business partnership and co-planning.
Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS.
Ensures all Company approved safety programs are implemented and maintained consistently per standards.
Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
Maintains safe and fun working environment for all associates/customers.
Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.
Basic Qualifications
High School graduate or equivalent
State licensure (if applicable) and/or ABO Certification in non-licensed states
4+ years management/supervisory experience
Comprehensive knowledge from operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash register, computers and calculators
Ability to manage time under aggressive deadlines
Preferred Qualifications
College degree or equivalent
LensCrafters Final Inspector Certification
LensCrafters Quality, Fitting and Adjusting Program
Previous experience in customer service and retail
Knowledge of current store merchandise
High level of business acumen to include detailed knowledge of LC Dashboard
Pay Range:
77,392.70 - 138,372.91
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
#J-18808-Ljbffr