PetSmart
Overview
Retail Operations Manager
at PetSmart, focused on driving operational excellence in stores while upholding the company’s vision, mission, values, and strategy. Responsibility includes merchandising and inventory management, pet care operations, opening and/or closing, leading associates, financial outcomes, and maintaining a safe and organized environment. Benefits
Benefits that benefit you include paid weekly, full-time hours, health benefits (medical, dental, vision), 401k, tuition assistance, associate discounts and perks, paid time off for full-time associates, career pathing, and development opportunities. Job Summary
PetSmart’s Process Leader (Retail Operations Manager) shares responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Responsibilities
People Leadership: Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development, including training, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinate staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validate completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience: Accountable for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, and care for species across habitats (bird, reptile, small animal, cricket, fish). Oversees inventory management and pricing processes, including accuracy, receiving, stocking, counts, product rotations, and planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversees Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Makes sound merchandising decisions regarding discretionary space and discontinued merchandise. Maintains store standards and leads a culture of empowerment by ensuring compliance with Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for taking immediate action when a sick/injured pet is identified in store. Shared responsibility with store opening and closing procedures and addressing pet parent concerns. Expense Management: Drives opportunities to grow the business and holds associates accountable for store P&L, including sales and shrink targets. Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies and other store metrics. Collaborates with Home Office partners to submit and follow up on store-related work orders and purchase card allocation. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexible schedule including evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, especially in maintaining a visually appealing store layout. Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities per PetSmart policies and procedures. Responsible for employment decisions and associate development. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Requires reaching with hands and arms; may involve stooping, kneeling, crouching, talking, and hearing. Depth perception required. Reasonable accommodations may be made for disabilities. Occasionally lift and/or move up to 50 pounds; occasionally team lift more than 100 pounds. Specific vision abilities required; depth perception noted. Exposure to moving mechanical parts, wet environments with pet hair, moderate noise; occasional exposure to high noise levels. Interaction with live animals is common. Do what you love Join us to make a meaningful impact every day. You may help a customer choose their first fish, celebrate a pet’s birthday, or see a pet parent’s smile after a grooming. PetSmart cherishes diversity and the perspectives of our 50,000 associates, united by a passion for pets. We invite you to join our team and share your story. Apply now. This job summary describes the general nature and level of work associates/leaders perform. You will receive a copy of the actual job description at hire. Exact pay rate will be based on experience, training, skills, and store location. PetSmart pays at least the local minimum wage and offers benefits as described at 2024 benefits information. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18 years old unless local law requires otherwise. For applicants in Waterloo, San Francisco, or Los Angeles locations: fair chance policies apply in hiring and consideration of applicants with arrest and conviction records.
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Retail Operations Manager
at PetSmart, focused on driving operational excellence in stores while upholding the company’s vision, mission, values, and strategy. Responsibility includes merchandising and inventory management, pet care operations, opening and/or closing, leading associates, financial outcomes, and maintaining a safe and organized environment. Benefits
Benefits that benefit you include paid weekly, full-time hours, health benefits (medical, dental, vision), 401k, tuition assistance, associate discounts and perks, paid time off for full-time associates, career pathing, and development opportunities. Job Summary
PetSmart’s Process Leader (Retail Operations Manager) shares responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Responsibilities
People Leadership: Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development, including training, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinate staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validate completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience: Accountable for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, and care for species across habitats (bird, reptile, small animal, cricket, fish). Oversees inventory management and pricing processes, including accuracy, receiving, stocking, counts, product rotations, and planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversees Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Makes sound merchandising decisions regarding discretionary space and discontinued merchandise. Maintains store standards and leads a culture of empowerment by ensuring compliance with Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for taking immediate action when a sick/injured pet is identified in store. Shared responsibility with store opening and closing procedures and addressing pet parent concerns. Expense Management: Drives opportunities to grow the business and holds associates accountable for store P&L, including sales and shrink targets. Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies and other store metrics. Collaborates with Home Office partners to submit and follow up on store-related work orders and purchase card allocation. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexible schedule including evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, especially in maintaining a visually appealing store layout. Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities per PetSmart policies and procedures. Responsible for employment decisions and associate development. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Requires reaching with hands and arms; may involve stooping, kneeling, crouching, talking, and hearing. Depth perception required. Reasonable accommodations may be made for disabilities. Occasionally lift and/or move up to 50 pounds; occasionally team lift more than 100 pounds. Specific vision abilities required; depth perception noted. Exposure to moving mechanical parts, wet environments with pet hair, moderate noise; occasional exposure to high noise levels. Interaction with live animals is common. Do what you love Join us to make a meaningful impact every day. You may help a customer choose their first fish, celebrate a pet’s birthday, or see a pet parent’s smile after a grooming. PetSmart cherishes diversity and the perspectives of our 50,000 associates, united by a passion for pets. We invite you to join our team and share your story. Apply now. This job summary describes the general nature and level of work associates/leaders perform. You will receive a copy of the actual job description at hire. Exact pay rate will be based on experience, training, skills, and store location. PetSmart pays at least the local minimum wage and offers benefits as described at 2024 benefits information. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18 years old unless local law requires otherwise. For applicants in Waterloo, San Francisco, or Los Angeles locations: fair chance policies apply in hiring and consideration of applicants with arrest and conviction records.
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