Lowell General Hospital
Overview
Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. We are seeking a full-time Customer Service Lead for Our Service Response Center. Apply today to learn more! Location:
Lowell General Hospital - 295 Varnum Avenue - Lowell, MA Hours:
40 Hours - 11:00am - 7:30pm - Every other weekend (Sat-Sun) and every other holiday is required with pay differentials Job Overview
This position is responsible for quality service excellence audits, monthly equipment and safety inspections, inter-department customer relations (SRC ASCOM) and supervision of Service Tracking to maintain inpatient testing flow. This position will also perform various other tasks to aid the shift they are assigned to by the Environmental Services department, including covering shift positions when scheduling constraints arise. Minimum Qualifications
High School Diploma or Equivalent. One (1) year of related experience. Duties and Responsibilities
Performs beginning and end of shift lead checklist and completes equipment rounding. Carries the Transport Lead Ascom and Service Tracking alert pager to support patient flow. Ensures the IVR phone system is followed by shift staff when taking requests from Service Tracking. Performs monthly safety and equipment inspections to maintain compliance with regulatory standards (TJC, DPH, IC). Supports Management with department process improvement projects and initiatives. Performs monthly Quality Service Excellence Audits. Performs daily transport walk log inspections and maintains documents on file. Analyzes Service Tracking patient flow daily and prioritizes requests based on SLAs. Participates in ES/Transport Monthly Safety Committee. Coordinates and follows up on Transport equipment repairs with Facilities/BioMed to ensure Environment of Care readiness. About Lowell General
For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most. Magnet Designation
The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, achieving a fourth designation in March 2025. The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent have achieved a fourth consecutive Magnet designation. Tufts Medicine is an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity or expression, marital status or any other characteristic protected by law. We will provide reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive benefits. Please contact us to request accommodation by emailing careers@tuftsmedicine.org.
#J-18808-Ljbffr
Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. We are seeking a full-time Customer Service Lead for Our Service Response Center. Apply today to learn more! Location:
Lowell General Hospital - 295 Varnum Avenue - Lowell, MA Hours:
40 Hours - 11:00am - 7:30pm - Every other weekend (Sat-Sun) and every other holiday is required with pay differentials Job Overview
This position is responsible for quality service excellence audits, monthly equipment and safety inspections, inter-department customer relations (SRC ASCOM) and supervision of Service Tracking to maintain inpatient testing flow. This position will also perform various other tasks to aid the shift they are assigned to by the Environmental Services department, including covering shift positions when scheduling constraints arise. Minimum Qualifications
High School Diploma or Equivalent. One (1) year of related experience. Duties and Responsibilities
Performs beginning and end of shift lead checklist and completes equipment rounding. Carries the Transport Lead Ascom and Service Tracking alert pager to support patient flow. Ensures the IVR phone system is followed by shift staff when taking requests from Service Tracking. Performs monthly safety and equipment inspections to maintain compliance with regulatory standards (TJC, DPH, IC). Supports Management with department process improvement projects and initiatives. Performs monthly Quality Service Excellence Audits. Performs daily transport walk log inspections and maintains documents on file. Analyzes Service Tracking patient flow daily and prioritizes requests based on SLAs. Participates in ES/Transport Monthly Safety Committee. Coordinates and follows up on Transport equipment repairs with Facilities/BioMed to ensure Environment of Care readiness. About Lowell General
For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most. Magnet Designation
The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, achieving a fourth designation in March 2025. The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent have achieved a fourth consecutive Magnet designation. Tufts Medicine is an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity or expression, marital status or any other characteristic protected by law. We will provide reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive benefits. Please contact us to request accommodation by emailing careers@tuftsmedicine.org.
#J-18808-Ljbffr