Hollywood Casino Tunica
DIRECTOR OF CASINO OPERATIONS MULTI PROP
Hollywood Casino Tunica, Jackson, Mississippi, United States
DIRECTOR OF CASINO OPERATIONS MULTI PROP
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Essential Duties And Responsibilities Responsible for directing the overall operations and staff of the Table Games/Slots/Performance/Sportsbook Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Provides direction to Table Games/Slots/Performance/Sportsbook leadership and oversees all Casino Operations game protection and overall Slot operations. Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Manages departmental expenditures and resources. Assigns duties to leadership of Table Games/Slots/Performance/Sportsbook and creates/approves work schedules for efficient business performance. Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management to maximize profitability for all areas of responsibility. Observes and monitors staff performance and plan work processes to ensure efficient operations and adherence to Table Games/Slots/Performance/Sportsbook policies and procedures. Recommends and approves changes in status of team members including but not limited to changes from full time to part time, promotions, and transfers. Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. Protects and preserves assets of the company. Responsible for the overall integrity of daily Casino operations. Participate with the Executive Management Team in developing innovative, strategic and tactical operating plans to support property objectives. Accountable to maximize daily revenue and effectively manage costs, labor and cash control. Develop and manage departmental expense and capital budgets to support operational objectives. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters. Qualification Requirements Bachelor's degree (B.A./ B.S.) from four-year college or university; or minimum of ten years’ experience in a comparable Casino Operations leadership position; or equivalent combination of education and experience. Excellent skills in both written and oral communication. Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Casino Operations operating systems. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must have extensive knowledge of all Casino Operations. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Supervisory Responsibilities Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees regarding performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling). Equal Opportunity Employer
#J-18808-Ljbffr
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Essential Duties And Responsibilities Responsible for directing the overall operations and staff of the Table Games/Slots/Performance/Sportsbook Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Provides direction to Table Games/Slots/Performance/Sportsbook leadership and oversees all Casino Operations game protection and overall Slot operations. Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Manages departmental expenditures and resources. Assigns duties to leadership of Table Games/Slots/Performance/Sportsbook and creates/approves work schedules for efficient business performance. Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management to maximize profitability for all areas of responsibility. Observes and monitors staff performance and plan work processes to ensure efficient operations and adherence to Table Games/Slots/Performance/Sportsbook policies and procedures. Recommends and approves changes in status of team members including but not limited to changes from full time to part time, promotions, and transfers. Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. Protects and preserves assets of the company. Responsible for the overall integrity of daily Casino operations. Participate with the Executive Management Team in developing innovative, strategic and tactical operating plans to support property objectives. Accountable to maximize daily revenue and effectively manage costs, labor and cash control. Develop and manage departmental expense and capital budgets to support operational objectives. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters. Qualification Requirements Bachelor's degree (B.A./ B.S.) from four-year college or university; or minimum of ten years’ experience in a comparable Casino Operations leadership position; or equivalent combination of education and experience. Excellent skills in both written and oral communication. Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Casino Operations operating systems. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must have extensive knowledge of all Casino Operations. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Supervisory Responsibilities Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees regarding performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling). Equal Opportunity Employer
#J-18808-Ljbffr