TD
Store Manager II – Waterville at TD
Work Location:
Waterville, Maine, États-Unis d'Amérique Hours:
40 Pay Details:
$86,840 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate\'s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business:
Services bancaires personnels et commerciaux Job Description
The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers. Depth & Scope
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions, as required Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria) Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results Accountable for achieving both Store and individual performance metrics Ability to manage multiple store locations and/or a diverse and complex customer base, if required Acts as peer mentor to developing store managers Requires deep expert knowledge of the business, banking and bank operations Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps Provides coaching, mentorship and guidance to others within area of expertise Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational) Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners Originates loan applications, handles Conditions of Lending and conducts loan closings Maintains an active registration status with NMLS Education & Experience
Undergraduate degree or equivalent experience 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies 4+ years of proven leadership and coaching experience required Small Business and Consumer lending experience required Knowledge of Bank product lines and services as well as an understanding of Store operations and security Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives Strong financial analysis skills Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers Excellent verbal and written communication skills Demonstrated ability to lead and motivate team members Proficient with Microsoft Office suite Notary License (preferred) Customer Accountabilities
Manages the service and advice team promoting a positive customer and colleague experience Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines Actively promotes the Bank\'s presence/brand within the community through participation and leadership in community business groups Builds relationships by promoting a client/customer centered organization Contributes to the execution and achievement of the team and the store\'s service customer experience targets Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting Ensures overall colleague scheduling is optimal to meet customer demands Provides ownership/oversight of complex daily operational/administrative duties Shareholder Accountabilities
Creates store-specific strategies to grow the business Uses reporting to identify opportunities to acquire and deepen customer relationships Partners with Specialists to grow and advise new and existing customers Works with partners across lines of business to grow the Store Portfolio Manages the Store budget to meet expense and revenue objectives Drives One TD integration across Retail and other lines of business Proactively reaches out to prospects to develop and deepen relationships Identifies and develops relationships to generate demand for TD products and services Achieves objectives for Operational Excellence Ensures due diligence to support the accuracy of customer transactions Follows bank operating policies and procedures Maintains risk management culture and controls Ensures colleagues are knowledgeable and compliant with conduct standards Collaborates with Wealth and Business Banking to stay abreast of market trends Employee/Team Accountabilities
Leads, coaches and develops store teammates to create a legendary customer experience Coaches teammates to provide the best advice to TD Bank customers Manages the overall team with leadership and guidance Sets targets and objectives and holds the team accountable Grows team expertise to align with business demand Leads a high performing team with ongoing feedback and performance reviews Ensures compliance with HR policies and manages colleague risk Shares knowledge and communicates issues across functions Supports an environment where challenges are escalated and positive milestones celebrated Recruits to build a diverse, qualified workforce Establishes and fosters a cohesive team and an equitable work environment Acts as a brand ambassador for the bank OCC Language
Regulatory statements regarding loan originator and mortgage licensing compliance Eligibility for employment under Regulation Z and SAFE Act requirements Background and credit checks required by federal law Physical Requirements
See detailed occupational requirements; occasional travel and predominantly sedentary work with varied physical tasks as described in the role information. Who We Are
TD is a leading global financial institution with a culture focused on customer experience and growth. Total Rewards, development programs, and a commitment to diversity are part of our employee value proposition. Note
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program.
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Waterville, Maine, États-Unis d'Amérique Hours:
40 Pay Details:
$86,840 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate\'s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business:
Services bancaires personnels et commerciaux Job Description
The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers. Depth & Scope
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions, as required Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria) Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results Accountable for achieving both Store and individual performance metrics Ability to manage multiple store locations and/or a diverse and complex customer base, if required Acts as peer mentor to developing store managers Requires deep expert knowledge of the business, banking and bank operations Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps Provides coaching, mentorship and guidance to others within area of expertise Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational) Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners Originates loan applications, handles Conditions of Lending and conducts loan closings Maintains an active registration status with NMLS Education & Experience
Undergraduate degree or equivalent experience 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies 4+ years of proven leadership and coaching experience required Small Business and Consumer lending experience required Knowledge of Bank product lines and services as well as an understanding of Store operations and security Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives Strong financial analysis skills Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers Excellent verbal and written communication skills Demonstrated ability to lead and motivate team members Proficient with Microsoft Office suite Notary License (preferred) Customer Accountabilities
Manages the service and advice team promoting a positive customer and colleague experience Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines Actively promotes the Bank\'s presence/brand within the community through participation and leadership in community business groups Builds relationships by promoting a client/customer centered organization Contributes to the execution and achievement of the team and the store\'s service customer experience targets Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting Ensures overall colleague scheduling is optimal to meet customer demands Provides ownership/oversight of complex daily operational/administrative duties Shareholder Accountabilities
Creates store-specific strategies to grow the business Uses reporting to identify opportunities to acquire and deepen customer relationships Partners with Specialists to grow and advise new and existing customers Works with partners across lines of business to grow the Store Portfolio Manages the Store budget to meet expense and revenue objectives Drives One TD integration across Retail and other lines of business Proactively reaches out to prospects to develop and deepen relationships Identifies and develops relationships to generate demand for TD products and services Achieves objectives for Operational Excellence Ensures due diligence to support the accuracy of customer transactions Follows bank operating policies and procedures Maintains risk management culture and controls Ensures colleagues are knowledgeable and compliant with conduct standards Collaborates with Wealth and Business Banking to stay abreast of market trends Employee/Team Accountabilities
Leads, coaches and develops store teammates to create a legendary customer experience Coaches teammates to provide the best advice to TD Bank customers Manages the overall team with leadership and guidance Sets targets and objectives and holds the team accountable Grows team expertise to align with business demand Leads a high performing team with ongoing feedback and performance reviews Ensures compliance with HR policies and manages colleague risk Shares knowledge and communicates issues across functions Supports an environment where challenges are escalated and positive milestones celebrated Recruits to build a diverse, qualified workforce Establishes and fosters a cohesive team and an equitable work environment Acts as a brand ambassador for the bank OCC Language
Regulatory statements regarding loan originator and mortgage licensing compliance Eligibility for employment under Regulation Z and SAFE Act requirements Background and credit checks required by federal law Physical Requirements
See detailed occupational requirements; occasional travel and predominantly sedentary work with varied physical tasks as described in the role information. Who We Are
TD is a leading global financial institution with a culture focused on customer experience and growth. Total Rewards, development programs, and a commitment to diversity are part of our employee value proposition. Note
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program.
#J-18808-Ljbffr