Lowe's Companies, Inc.
Sales Floor Dept Supervisor - Building Materials
Lowe's Companies, Inc., Scottsdale, Arizona, us, 85261
Overview
Sales Floor Dept Supervisor - Building Materials role at Lowe\'s Companies, Inc. What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: Providing resources and tools to support those directly helping customers provide the best service. Assisting with down stocking and area recovery as well as providing input into merchandising decisions. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. Responsibilities
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities include customer-facing activities (greeting customers, clarifying needs, identifying solutions, closing sales), non-customer-facing activities (down stocking, inventory management, area recovery) and store safety (conducting safety walks, reporting hazards, understanding safety and lifting directions). The supervisor works with leaders to identify approaches and best practices to meet sales and service objectives and communicates them to the team. They may supervise associates in other departments as needed to meet store demands and must communicate upward to management about concerns, issues, praises, and morale. Occasionally, this role may open or close the store or serve as manager-on-duty (MOD). Travel is not regular but may occur for meetings, trainings, or to support neighboring stores/outlets. What\'s We\'re Looking For
Hourly Full Time: generally scheduled 39 to 40 hours; more hours may be required based on store needs. Requires morning, afternoon and evening availability any day of the week. Physical ability to perform tasks that may require prolonged standing, sitting, and other duties. Minimum lift: 25 pounds without assistance; may lift more with or without assistance. Minimum Qualifications
High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment. 1 year of experience in customer service. 1 year of experience supporting Pro customers (for Pro Department Supervisor). Experience directing or supervising teams (with or without direct report responsibility). Experience training, mentoring and developing associates. Experience working cross-functionally. Experience using Microsoft Office Suite. Ability to obtain sales-related licensure or registration as may be required by law. Preferred Qualifications
3 years of retail customer service experience. 3 years of experience supporting Pro customers (Pro Department Supervisor). Leadership experience with direct report responsibility. Experience in home improvement retail and fast-paced environments. Experience in a key carrying role with manager-on-duty responsibilities. Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client). Lowe\u2019s is an equal opportunity employer
and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting pay may vary based on factors including position, location, education, training, and/or experience. For information regarding benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Seniority level
Mid-Senior level Employment type
Full-time Job function
General Business and Customer Service Industries
Retail
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Sales Floor Dept Supervisor - Building Materials role at Lowe\'s Companies, Inc. What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: Providing resources and tools to support those directly helping customers provide the best service. Assisting with down stocking and area recovery as well as providing input into merchandising decisions. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. Responsibilities
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities include customer-facing activities (greeting customers, clarifying needs, identifying solutions, closing sales), non-customer-facing activities (down stocking, inventory management, area recovery) and store safety (conducting safety walks, reporting hazards, understanding safety and lifting directions). The supervisor works with leaders to identify approaches and best practices to meet sales and service objectives and communicates them to the team. They may supervise associates in other departments as needed to meet store demands and must communicate upward to management about concerns, issues, praises, and morale. Occasionally, this role may open or close the store or serve as manager-on-duty (MOD). Travel is not regular but may occur for meetings, trainings, or to support neighboring stores/outlets. What\'s We\'re Looking For
Hourly Full Time: generally scheduled 39 to 40 hours; more hours may be required based on store needs. Requires morning, afternoon and evening availability any day of the week. Physical ability to perform tasks that may require prolonged standing, sitting, and other duties. Minimum lift: 25 pounds without assistance; may lift more with or without assistance. Minimum Qualifications
High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment. 1 year of experience in customer service. 1 year of experience supporting Pro customers (for Pro Department Supervisor). Experience directing or supervising teams (with or without direct report responsibility). Experience training, mentoring and developing associates. Experience working cross-functionally. Experience using Microsoft Office Suite. Ability to obtain sales-related licensure or registration as may be required by law. Preferred Qualifications
3 years of retail customer service experience. 3 years of experience supporting Pro customers (Pro Department Supervisor). Leadership experience with direct report responsibility. Experience in home improvement retail and fast-paced environments. Experience in a key carrying role with manager-on-duty responsibilities. Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client). Lowe\u2019s is an equal opportunity employer
and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting pay may vary based on factors including position, location, education, training, and/or experience. For information regarding benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Seniority level
Mid-Senior level Employment type
Full-time Job function
General Business and Customer Service Industries
Retail
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