Tailored Brands, Inc.
Overview
As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience. Reports To Regional Manager. Responsibilities
Inspire store team to achieve their best performance Execute to maximize growth and potential Create an engaged and inclusive store environment Elevate the customer experience through operational excellence Exceed customer expectations in all interactions Leads store staff in meeting sales, service, and operational expectations Sets clear performance expectations and ensures store team is trained in sales, customer service, and operations to meet company standards Models company values and leads by example as an active coach Communicates priorities and sales driving information effectively to maximize business opportunities Guides team to identify, recommend and implement changes to improve productivity Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment Achieves store business plans, including sales, customer service and operational goals Develops game plans and follows up on execution to maximize sales and drive consistent performance results Partners and presents opportunities with fact-based information and recommendations using store data to inform decisions Participates in driving business outreach opportunities and communicates leads to the appropriate managers Identifies performance opportunities and collaborates with Regional Manager to address issues Ensures store schedule accuracy to staff properly for initiatives, Ship-from-Store, and operations while maintaining sales coverage Ensures store staff is trained on all internal operational functions Stays informed on corporate communications, directives, initiatives, policies, and procedures Implements store programs to increase efficiencies in sales, service, operations, and branding Create an engaged and inclusive store environment where opinions and contributions are recognized and valued Foster a culture of learning and development with leveraged training tools Serve as a role model to all store team members with enthusiastic motivational leadership Creates a steady pipeline of external talent through recruitment Holds regular store meetings ensuring all team members are up to date with company directives Ensure the store team is trained on customer service expectations and delivers an exceptional customer experience Lead the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS) Leverage customer feedback to take appropriate actions and resolve concerns Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction Qualifications
Minimum 3 years of experience leading, managing, and developing retail teams Creative individual with good judgement and a pulse on the business Self-motivated, results oriented, strategic thinker Strong organizational and leadership skills Excellent written and verbal communication skills Active listening and problem-solving skills Proven ability to train and develop high performing store teams Proficient in technology systems, applications, Microsoft Office, and video conferencing Ability to operate a computer and POS system Physical Requirements
Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs, climb a ladder to reach merchandise and/or supplies, and discern fabric patterns and colors Equal Employment Opportunity:
Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
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As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience. Reports To Regional Manager. Responsibilities
Inspire store team to achieve their best performance Execute to maximize growth and potential Create an engaged and inclusive store environment Elevate the customer experience through operational excellence Exceed customer expectations in all interactions Leads store staff in meeting sales, service, and operational expectations Sets clear performance expectations and ensures store team is trained in sales, customer service, and operations to meet company standards Models company values and leads by example as an active coach Communicates priorities and sales driving information effectively to maximize business opportunities Guides team to identify, recommend and implement changes to improve productivity Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment Achieves store business plans, including sales, customer service and operational goals Develops game plans and follows up on execution to maximize sales and drive consistent performance results Partners and presents opportunities with fact-based information and recommendations using store data to inform decisions Participates in driving business outreach opportunities and communicates leads to the appropriate managers Identifies performance opportunities and collaborates with Regional Manager to address issues Ensures store schedule accuracy to staff properly for initiatives, Ship-from-Store, and operations while maintaining sales coverage Ensures store staff is trained on all internal operational functions Stays informed on corporate communications, directives, initiatives, policies, and procedures Implements store programs to increase efficiencies in sales, service, operations, and branding Create an engaged and inclusive store environment where opinions and contributions are recognized and valued Foster a culture of learning and development with leveraged training tools Serve as a role model to all store team members with enthusiastic motivational leadership Creates a steady pipeline of external talent through recruitment Holds regular store meetings ensuring all team members are up to date with company directives Ensure the store team is trained on customer service expectations and delivers an exceptional customer experience Lead the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS) Leverage customer feedback to take appropriate actions and resolve concerns Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction Qualifications
Minimum 3 years of experience leading, managing, and developing retail teams Creative individual with good judgement and a pulse on the business Self-motivated, results oriented, strategic thinker Strong organizational and leadership skills Excellent written and verbal communication skills Active listening and problem-solving skills Proven ability to train and develop high performing store teams Proficient in technology systems, applications, Microsoft Office, and video conferencing Ability to operate a computer and POS system Physical Requirements
Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs, climb a ladder to reach merchandise and/or supplies, and discern fabric patterns and colors Equal Employment Opportunity:
Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
#J-18808-Ljbffr