Lush North America
Overview
Position:
Store Manager
Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing and supporting sustainable communities, as well as giving back to organizations that can make a difference through our Charity Pot Program.
We Offer:
A fun and funky store atmosphere where individualism is encouraged
A 50% discount off all our products to keep you smelling and feeling fresh
An unconventional retail structure to support your entrepreneurial spirit
The opportunity for growth as Lush loves to promote from within
Store Manager As a Lush Store Manager, you are a true leader who embodies our core values. Whether you’re interacting with customers, motivating your team, or making important business decisions, you keep in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.
As the Store Manager, you’re responsible for:
Recruiting your team
Training and developing your management team
Training and developing your team on brand, product, and service
You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It’s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You will continuously assess your own performance and seek feedback, resources, and opportunities to grow and develop.
Responsibilities:
Sales & Customer Experience:
Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
Building the Brand: educate customers and staff on our brand values and articulate our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other initiatives.
Product Passion: increase product knowledge through continuous learning and consistently make informed product recommendations.
Driving Sales: develop and execute business plans aligned with the American business strategy to achieve short- and long-term goals and improve KPIs.
Team Leadership:
Leadership Practices and Staff Development: coach and develop your team by creating development plans, encouraging learning, coaching behaviors, and providing constructive feedback that inspires and motivates.
Diversity, Equity, Inclusion, and Belonging: actively maintain a diverse team and an inclusive environment by prioritizing DEIB training and initiatives.
Engagement and Performance: analyze performance concerns and create action plans to improve staff engagement with empathy.
Recruitment and Selection: form teams with a diverse mix of styles and perspectives and uphold equal employment opportunity practices in interview and promotion processes.
Operational Excellence:
Policies and Procedures: ensure staff complete training and practice company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination, health and safety, and daily communication within budget.
Stock and Inventory: manage ordering to have the right products in the right amounts at the right times; use inventory reporting tools and create action plans within budget.
Visuals and Merchandising: create and execute merchandising plans to improve KPIs and train staff to maintain a clean and visually appealing store that follows standards.
Scheduling, Time, and Attendance: schedule enough staff with the right skills for peak times and manage breaks and meals to ensure wellbeing and payroll accuracy within labor budget.
Qualifications:
Required:
3-5 years of retail management experience
Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management
Excellent listening and communication skills
Excellent analytical, critical thinking, and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty, and ethical business
Ability to work flexible hours including holidays, evenings, and weekends
Preferred:
Experience with consultation-based customer service models
Ability to train staff through positive coaching and feedback
Track record of developing retail staff careers
Proficiency in Excel, Microsoft Office, and adaptability to other systems
Experience in cross-cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages
At Lush, we believe in fostering a culture of inclusion and respect within a diverse workforce. We recruit from a variety of sources and strive to leverage the gifts that diversity brings. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics defined, protected and enforced by law.
Best of luck on your job search, and don’t forget to follow us to learn more!
Find our Personal Privacy Policy details here.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our largest facilities are on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We act to repair past harm together with Indigenous Peoples, including staff, customers and with leadership from partner organizations and communities.
#J-18808-Ljbffr
Store Manager
Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing and supporting sustainable communities, as well as giving back to organizations that can make a difference through our Charity Pot Program.
We Offer:
A fun and funky store atmosphere where individualism is encouraged
A 50% discount off all our products to keep you smelling and feeling fresh
An unconventional retail structure to support your entrepreneurial spirit
The opportunity for growth as Lush loves to promote from within
Store Manager As a Lush Store Manager, you are a true leader who embodies our core values. Whether you’re interacting with customers, motivating your team, or making important business decisions, you keep in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.
As the Store Manager, you’re responsible for:
Recruiting your team
Training and developing your management team
Training and developing your team on brand, product, and service
You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It’s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You will continuously assess your own performance and seek feedback, resources, and opportunities to grow and develop.
Responsibilities:
Sales & Customer Experience:
Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
Building the Brand: educate customers and staff on our brand values and articulate our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other initiatives.
Product Passion: increase product knowledge through continuous learning and consistently make informed product recommendations.
Driving Sales: develop and execute business plans aligned with the American business strategy to achieve short- and long-term goals and improve KPIs.
Team Leadership:
Leadership Practices and Staff Development: coach and develop your team by creating development plans, encouraging learning, coaching behaviors, and providing constructive feedback that inspires and motivates.
Diversity, Equity, Inclusion, and Belonging: actively maintain a diverse team and an inclusive environment by prioritizing DEIB training and initiatives.
Engagement and Performance: analyze performance concerns and create action plans to improve staff engagement with empathy.
Recruitment and Selection: form teams with a diverse mix of styles and perspectives and uphold equal employment opportunity practices in interview and promotion processes.
Operational Excellence:
Policies and Procedures: ensure staff complete training and practice company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination, health and safety, and daily communication within budget.
Stock and Inventory: manage ordering to have the right products in the right amounts at the right times; use inventory reporting tools and create action plans within budget.
Visuals and Merchandising: create and execute merchandising plans to improve KPIs and train staff to maintain a clean and visually appealing store that follows standards.
Scheduling, Time, and Attendance: schedule enough staff with the right skills for peak times and manage breaks and meals to ensure wellbeing and payroll accuracy within labor budget.
Qualifications:
Required:
3-5 years of retail management experience
Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management
Excellent listening and communication skills
Excellent analytical, critical thinking, and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty, and ethical business
Ability to work flexible hours including holidays, evenings, and weekends
Preferred:
Experience with consultation-based customer service models
Ability to train staff through positive coaching and feedback
Track record of developing retail staff careers
Proficiency in Excel, Microsoft Office, and adaptability to other systems
Experience in cross-cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages
At Lush, we believe in fostering a culture of inclusion and respect within a diverse workforce. We recruit from a variety of sources and strive to leverage the gifts that diversity brings. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics defined, protected and enforced by law.
Best of luck on your job search, and don’t forget to follow us to learn more!
Find our Personal Privacy Policy details here.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our largest facilities are on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We act to repair past harm together with Indigenous Peoples, including staff, customers and with leadership from partner organizations and communities.
#J-18808-Ljbffr