U.S. Bank
Overview
Join to apply for the
Branch Manager 4 - Phoenix Main, AZ
role at
U.S. Bank . At U.S. Bank, we’re committed to helping customers and communities make better financial decisions. A career with U.S. Bank offers opportunities to grow and develop from Day One. Responsibilities
Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. Lead and manage branch(es) to achieve goals and ensure compliance with banking laws and regulations. Coach, develop, mentor, and train team members with independent judgement in performing duties. Identify financial resources for customers and provide direction and recommendations to products and services to help customers reach their financial goals through collaboration with partners (wealth, business banking, mortgage, or payment services). Act as leader for customer experience, motivate and direct the team, expand the customer base and promote U.S. Bank products and services in the local market/community. Provide day-to-day management of team members and make decisions regarding candidate selection, employee compensation, promotion, discipline and termination. Adapt to new digital programs, products, services and technology platforms; teach digital fluency and financial literacy to team members and customers; advocate for digital solutions focused on customer benefits and drive initiatives to increase digital usage. Plan and execute customer market share growth at branch level by building relationships and collaborating with partners to promote U.S. Bank products and services. Deliver an exceptional customer experience, deepen relationships, proactively identify ways to add value, and develop long-term relationships. Observe customer experience within the branch to identify opportunities to exceed expectations and manage feedback. Establish, maintain and manage an effective advisory and service environment through the customer engagement model. Communicate possible alternative methods of product and service delivery to increase usage. Apply financial acumen, critical thinking and problem-solving to meet needs. Maintain knowledge of U.S. Bank products and services. Partner with district, regional and divisional leadership to optimize human capital resources. Focus on growing revenue, managing expenses, and exceeding customer expectations, aiming to become central in customers’ lives. Participate in local market/community activities to promote U.S. Bank growth and culture; encourage team members to engage with the community and volunteer. Ensure compliance with banking laws and regulations and provide continuous compliance training. Ensure documentation/reporting meets quality standards; limit losses and exposure. Maintain NMLS registration under the S.A.F.E. Act and Regulation Z; comply with legal/regulatory requirements, including a satisfactory criminal and credit record. Adhere to the U.S. Bank Code of Ethics and all anti-money-laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements. Participate in required corporate and business line training; follow account opening procedures and internal suspicious activity referral processes; understand customer activity patterns relevant to the position. Performs other duties as assigned or required. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act and Regulation Z. A background and credit check may be required as part of the enrollment process. Basic Qualifications
Bachelor’s degree, or equivalent work experience Four to five years of experience in sales, retail management, or banking Preferred Skills/Experience
Thorough product/service knowledge and knowledge of regulatory, policy and compliance issues Strong understanding of retail product philosophy, policies, procedures, documentation, and systems Knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques Analytical skills to evaluate credit requests, prepare budgets and identify market trends Strong interpersonal communication, leadership, relationship management, time management and sales abilities Ability to evaluate and resolve problems with minimal guidance Demonstrated success in a retail sales environment Working knowledge of employment practices including rewards and recognition, employee development, and change management Benefits
Our benefits and total rewards consider our team members’ whole selves. Benefits include (may vary by role, location or hours): Healthcare (medical, dental, vision) Life insurance Disability (short-term and long-term) Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation and holidays Adoption assistance Sick and Safe Leave U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected status. We participate in E-Verify where required. Posting may be closed earlier due to high volume of applicants. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Banking
#J-18808-Ljbffr
Join to apply for the
Branch Manager 4 - Phoenix Main, AZ
role at
U.S. Bank . At U.S. Bank, we’re committed to helping customers and communities make better financial decisions. A career with U.S. Bank offers opportunities to grow and develop from Day One. Responsibilities
Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. Lead and manage branch(es) to achieve goals and ensure compliance with banking laws and regulations. Coach, develop, mentor, and train team members with independent judgement in performing duties. Identify financial resources for customers and provide direction and recommendations to products and services to help customers reach their financial goals through collaboration with partners (wealth, business banking, mortgage, or payment services). Act as leader for customer experience, motivate and direct the team, expand the customer base and promote U.S. Bank products and services in the local market/community. Provide day-to-day management of team members and make decisions regarding candidate selection, employee compensation, promotion, discipline and termination. Adapt to new digital programs, products, services and technology platforms; teach digital fluency and financial literacy to team members and customers; advocate for digital solutions focused on customer benefits and drive initiatives to increase digital usage. Plan and execute customer market share growth at branch level by building relationships and collaborating with partners to promote U.S. Bank products and services. Deliver an exceptional customer experience, deepen relationships, proactively identify ways to add value, and develop long-term relationships. Observe customer experience within the branch to identify opportunities to exceed expectations and manage feedback. Establish, maintain and manage an effective advisory and service environment through the customer engagement model. Communicate possible alternative methods of product and service delivery to increase usage. Apply financial acumen, critical thinking and problem-solving to meet needs. Maintain knowledge of U.S. Bank products and services. Partner with district, regional and divisional leadership to optimize human capital resources. Focus on growing revenue, managing expenses, and exceeding customer expectations, aiming to become central in customers’ lives. Participate in local market/community activities to promote U.S. Bank growth and culture; encourage team members to engage with the community and volunteer. Ensure compliance with banking laws and regulations and provide continuous compliance training. Ensure documentation/reporting meets quality standards; limit losses and exposure. Maintain NMLS registration under the S.A.F.E. Act and Regulation Z; comply with legal/regulatory requirements, including a satisfactory criminal and credit record. Adhere to the U.S. Bank Code of Ethics and all anti-money-laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements. Participate in required corporate and business line training; follow account opening procedures and internal suspicious activity referral processes; understand customer activity patterns relevant to the position. Performs other duties as assigned or required. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act and Regulation Z. A background and credit check may be required as part of the enrollment process. Basic Qualifications
Bachelor’s degree, or equivalent work experience Four to five years of experience in sales, retail management, or banking Preferred Skills/Experience
Thorough product/service knowledge and knowledge of regulatory, policy and compliance issues Strong understanding of retail product philosophy, policies, procedures, documentation, and systems Knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques Analytical skills to evaluate credit requests, prepare budgets and identify market trends Strong interpersonal communication, leadership, relationship management, time management and sales abilities Ability to evaluate and resolve problems with minimal guidance Demonstrated success in a retail sales environment Working knowledge of employment practices including rewards and recognition, employee development, and change management Benefits
Our benefits and total rewards consider our team members’ whole selves. Benefits include (may vary by role, location or hours): Healthcare (medical, dental, vision) Life insurance Disability (short-term and long-term) Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation and holidays Adoption assistance Sick and Safe Leave U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected status. We participate in E-Verify where required. Posting may be closed earlier due to high volume of applicants. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Banking
#J-18808-Ljbffr