Alexandra Lozano Immigration Law PLLC
Client Onboarding Specialist- (Bilingual English/Spanish)
Alexandra Lozano Immigration Law PLLC, Seattle, Washington, us, 98127
Overview
United States – Seattle, WA Job Summary
The Intake Specialist plays a vital role in the process of onboarding potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The Intake Specialist is a professional position that ensures a smooth and efficient client onboarding experience. Key Responsibilities
Meet with potential clients to effectively communicate the firm\'s unique value proposition, services, and benefits. Build and maintain strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions. Review the information provided by potential clients. Sign up new clients, address concerns, and highlight the benefits of working with the firm. Collaborate with attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process. Provide accurate and comprehensive information about the client and their case to facilitate efficient case management. Maintain detailed records of client interactions, consultations, and activities in the firm\'s CRM system. Provide regular updates to management on performance and ensure proper use of systems to guarantee accurate reporting. Handle additional tasks or responsibilities as directed by management. Qualifications
Bachelor’s Degree required. Fully bilingual in Spanish & English. At least 2 years of professional experience, preferably in an immigration law firm. Strong persuasive communication and enjoyment of working directly with current and potential clients. Knowledge of immigration laws, regulations, and processes. Excellent interpersonal and relationship-building skills to establish trust and credibility. Ability to work independently and be a self-starter. Outstanding verbal and written communication skills to convey complex information effectively. Results-oriented mindset with a drive to meet or exceed targets and business objectives. Familiarity with CRM systems and activity tracking tools. Pay Range:
$22 - 27 per hour Amazing Benefits Include
Medical (100% employer paid) Vision $50k life insurance policy 401(k) with 6% employer match, PTO, paid holidays, Employee Assistance Program Fitness Stipend We are excited about the possibility of you joining our team. Apply now and take the next step in your career with Abogada Alexandra Immigration Law, PLLC. Equal Employment Opportunity
Alexandra Lozano Immigration Law PLLC is an equal opportunity employer. We do not discriminate on the basis of any protected group status under applicable law. If you believe you belong to a protected category, you may identify it voluntarily in our appropriate government forms. Completion of any voluntary self-identification surveys is optional and confidential.
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United States – Seattle, WA Job Summary
The Intake Specialist plays a vital role in the process of onboarding potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The Intake Specialist is a professional position that ensures a smooth and efficient client onboarding experience. Key Responsibilities
Meet with potential clients to effectively communicate the firm\'s unique value proposition, services, and benefits. Build and maintain strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions. Review the information provided by potential clients. Sign up new clients, address concerns, and highlight the benefits of working with the firm. Collaborate with attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process. Provide accurate and comprehensive information about the client and their case to facilitate efficient case management. Maintain detailed records of client interactions, consultations, and activities in the firm\'s CRM system. Provide regular updates to management on performance and ensure proper use of systems to guarantee accurate reporting. Handle additional tasks or responsibilities as directed by management. Qualifications
Bachelor’s Degree required. Fully bilingual in Spanish & English. At least 2 years of professional experience, preferably in an immigration law firm. Strong persuasive communication and enjoyment of working directly with current and potential clients. Knowledge of immigration laws, regulations, and processes. Excellent interpersonal and relationship-building skills to establish trust and credibility. Ability to work independently and be a self-starter. Outstanding verbal and written communication skills to convey complex information effectively. Results-oriented mindset with a drive to meet or exceed targets and business objectives. Familiarity with CRM systems and activity tracking tools. Pay Range:
$22 - 27 per hour Amazing Benefits Include
Medical (100% employer paid) Vision $50k life insurance policy 401(k) with 6% employer match, PTO, paid holidays, Employee Assistance Program Fitness Stipend We are excited about the possibility of you joining our team. Apply now and take the next step in your career with Abogada Alexandra Immigration Law, PLLC. Equal Employment Opportunity
Alexandra Lozano Immigration Law PLLC is an equal opportunity employer. We do not discriminate on the basis of any protected group status under applicable law. If you believe you belong to a protected category, you may identify it voluntarily in our appropriate government forms. Completion of any voluntary self-identification surveys is optional and confidential.
#J-18808-Ljbffr