Cartier
Overview
New Boutique Opening Austin: Sales Experience Manager at Cartier. Location: Austin, Texas. At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Job Mission
The Sales Experience Manager leads the team to provide exceptional experiences for all clients – achieving or exceeding the boutique’s goals (sales and all other). The Sales Experience Manager motivates the team to cultivate each client encounter into an ongoing and trusted relationship that will continue to drive the Cartier legacy. Key Responsibilities
Business Acumen & Commercial Performance: Contributes to overall Boutique growth; Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s; Prepare and analyze regular sales reporting and Maison tools that provide qualitative analysis for business development; Demonstrate ability to establish strong rapport with partners in Corporate and leaders across the Maison; Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales and client development strategy; Strategize outreach to local prestige market and cultivate current prestige partnerships to increase prestige sales within the boutique; Develop business acumen that assesses and strategizes effectively based on data and local market intelligence Leadership & Team development: Communicates a compelling vision and inspires others to deliver results; Build a high performing team by coaching, providing consistent feedback, and defining appropriate IDP’s and learning opportunities for Assistant Manager direct reports; Proactively and effectively lead and develop teams in partnership with boutique leader / HR on succession, individual development journeys, and career planning; Comfortable developing and leading Assistant Managers and driving their development and career journeys; Skilled in all aspects of performance management and managing a myriad of people situations for optimal performance; Communicate regularly on Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news; Effectively manage the complexity of the day-to-day business operations to support the team; Contribute to building a positive and inclusive culture Client Centricity: Delivers a distinctive client experience; Lead and drive boutique Client Development and Client Experience action plans; Deep development/elaboration and command of client development initiatives; Plan, curate, and execute plans for exceptional client experiences to build long term relationships; Identify client development gaps; create solutions and strategies to execute; Ability to resolve and/or de-escalate complex client challenges independently; Skilled with leading face to face VIP experiences and client interactions; Ability to demonstrate and coach to the selling ceremony and elevated client experience behaviors; Lead by example in all client interactions; Demonstrate strong knowledge of EIP, VIP and High Potential clients Agility and Growth Capability: Continually finds ways to contribute to success; Demonstrate and coach organizational agility; successfully pivot and multi-task in changing environments; Promote, lead, and champion change as a positive and necessary part of the boutique’s success at the individual and group level; Be a subject matter expert in key areas of the business with boutique teams and key regional/corporate partners; Demonstrate self-awareness; proactively source and implement feedback from various sources; Navigate interpersonal group dynamics; uphold Cartier values and create an inclusive boutique culture; Create a positive and productive boutique environment by leveraging savoir-faire to foster collaboration; Look for improvement opportunities within the boutique and take the initiative to propose and implement solutions while ensuring changed behaviors are sustained Operational Excellence: Influence continuous operational improvements and adapt the boutique business model to client journeys; Ensure team members adhere to proper execution of all procedures / compliance; Ensure successful inventory execution; Optimize boutique controllable operating expenses and budget oversight; Support leadership in developing and executing clear actions to improve operations and the client experience; Promote a continuous improvement mindset by collecting feedback from the team; Lead and participate in daily/annual boutique activities including setup/teardown, inventories, audits; Proficient with company tools and applications; Promote knowledge, adoption, and accountability of tools Ambassadorship and Maison Image: Act as Maison ambassador and uphold boutique image; Embrace Cartier values and lead by example; Partner within boutique and Corporate to ensure standards through regular maintenance and care; Promote Maison’s heritage, products, and employer of choice in external interactions including social media Qualifications
Education: Bachelor’s degree in a related field is a plus; Additional language skills are a plus Industry Experience: 7 to 10 years of management, especially in luxury retail or hospitality; Required experience managing direct reports, preferred experience in leading leaders Technical Skills / Abilities: MS Office experience required; SAP knowledge preferred; Experience in complex environments or projects (e.g., multi-location openings, leading events) Personal Skills: Availability to work retail hours (including evenings and weekends), overnight travel for trainings and events; Excellent interpersonal and communication skills; Strong attention to detail and ability to manage multiple tasks; Ability to work in a fast-paced environment; Strong analytical, organizational, and interpersonal skills; Understanding of client service needs; Collaborative approach to foster a positive and inclusive work environment; Ability to motivate and inspire others; Proactive in analyzing business and human resource needs We Offer
Comprehensive benefits including medical, dental, and vision; Health savings accounts; Life insurance, disability benefits, and 401(k) with employer match Wellness reimbursement and paid time off; Volunteer time off for community initiatives At Richemont, We Craft the Future Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, Business Development, and Administrative Industries: Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Cartier. Get notified about new Experience Manager jobs in Austin, TX.
#J-18808-Ljbffr
New Boutique Opening Austin: Sales Experience Manager at Cartier. Location: Austin, Texas. At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Job Mission
The Sales Experience Manager leads the team to provide exceptional experiences for all clients – achieving or exceeding the boutique’s goals (sales and all other). The Sales Experience Manager motivates the team to cultivate each client encounter into an ongoing and trusted relationship that will continue to drive the Cartier legacy. Key Responsibilities
Business Acumen & Commercial Performance: Contributes to overall Boutique growth; Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s; Prepare and analyze regular sales reporting and Maison tools that provide qualitative analysis for business development; Demonstrate ability to establish strong rapport with partners in Corporate and leaders across the Maison; Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales and client development strategy; Strategize outreach to local prestige market and cultivate current prestige partnerships to increase prestige sales within the boutique; Develop business acumen that assesses and strategizes effectively based on data and local market intelligence Leadership & Team development: Communicates a compelling vision and inspires others to deliver results; Build a high performing team by coaching, providing consistent feedback, and defining appropriate IDP’s and learning opportunities for Assistant Manager direct reports; Proactively and effectively lead and develop teams in partnership with boutique leader / HR on succession, individual development journeys, and career planning; Comfortable developing and leading Assistant Managers and driving their development and career journeys; Skilled in all aspects of performance management and managing a myriad of people situations for optimal performance; Communicate regularly on Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news; Effectively manage the complexity of the day-to-day business operations to support the team; Contribute to building a positive and inclusive culture Client Centricity: Delivers a distinctive client experience; Lead and drive boutique Client Development and Client Experience action plans; Deep development/elaboration and command of client development initiatives; Plan, curate, and execute plans for exceptional client experiences to build long term relationships; Identify client development gaps; create solutions and strategies to execute; Ability to resolve and/or de-escalate complex client challenges independently; Skilled with leading face to face VIP experiences and client interactions; Ability to demonstrate and coach to the selling ceremony and elevated client experience behaviors; Lead by example in all client interactions; Demonstrate strong knowledge of EIP, VIP and High Potential clients Agility and Growth Capability: Continually finds ways to contribute to success; Demonstrate and coach organizational agility; successfully pivot and multi-task in changing environments; Promote, lead, and champion change as a positive and necessary part of the boutique’s success at the individual and group level; Be a subject matter expert in key areas of the business with boutique teams and key regional/corporate partners; Demonstrate self-awareness; proactively source and implement feedback from various sources; Navigate interpersonal group dynamics; uphold Cartier values and create an inclusive boutique culture; Create a positive and productive boutique environment by leveraging savoir-faire to foster collaboration; Look for improvement opportunities within the boutique and take the initiative to propose and implement solutions while ensuring changed behaviors are sustained Operational Excellence: Influence continuous operational improvements and adapt the boutique business model to client journeys; Ensure team members adhere to proper execution of all procedures / compliance; Ensure successful inventory execution; Optimize boutique controllable operating expenses and budget oversight; Support leadership in developing and executing clear actions to improve operations and the client experience; Promote a continuous improvement mindset by collecting feedback from the team; Lead and participate in daily/annual boutique activities including setup/teardown, inventories, audits; Proficient with company tools and applications; Promote knowledge, adoption, and accountability of tools Ambassadorship and Maison Image: Act as Maison ambassador and uphold boutique image; Embrace Cartier values and lead by example; Partner within boutique and Corporate to ensure standards through regular maintenance and care; Promote Maison’s heritage, products, and employer of choice in external interactions including social media Qualifications
Education: Bachelor’s degree in a related field is a plus; Additional language skills are a plus Industry Experience: 7 to 10 years of management, especially in luxury retail or hospitality; Required experience managing direct reports, preferred experience in leading leaders Technical Skills / Abilities: MS Office experience required; SAP knowledge preferred; Experience in complex environments or projects (e.g., multi-location openings, leading events) Personal Skills: Availability to work retail hours (including evenings and weekends), overnight travel for trainings and events; Excellent interpersonal and communication skills; Strong attention to detail and ability to manage multiple tasks; Ability to work in a fast-paced environment; Strong analytical, organizational, and interpersonal skills; Understanding of client service needs; Collaborative approach to foster a positive and inclusive work environment; Ability to motivate and inspire others; Proactive in analyzing business and human resource needs We Offer
Comprehensive benefits including medical, dental, and vision; Health savings accounts; Life insurance, disability benefits, and 401(k) with employer match Wellness reimbursement and paid time off; Volunteer time off for community initiatives At Richemont, We Craft the Future Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, Business Development, and Administrative Industries: Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Cartier. Get notified about new Experience Manager jobs in Austin, TX.
#J-18808-Ljbffr