Hilton
Front Office Supervisor - Palmer House Hilton
Hilton, Chicago, Illinois, United States, 60290
Overview
Join the
Palmer House Hilton
as a full-time Front Desk Supervisor and experience the opulence and beauty of Chicago’s most iconic hotel. Be a part of 150 years of world-class service and carry it forward into the next century. Centrally located in downtown Chicago’s loop and accessible to public transportation, it’s easy to get to. If you’re ready to welcome guests from all over the world at Illinois largest Hilton Hotel & Resorts property, then we want you to be a part of our team! The ideal candidate has open availability, a minimum of 2 years in customer service, and a minimum of 2 years in a supervisory/managerial role. Hilton preferred but not required. Pay Rate:
$27.00 per hour and based on applicable and specialized experience. Benefits
Flexible schedules Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Front Office Upselling Bonus Program
Responsibilities
Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work Demonstrate a thorough knowledge of hotel information including room categories, rates, packages, promotions, the local area and other general product knowledge; answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Assign work and supervise team member performance in all Front Office procedures including check-in/check-out, lobby traffic and flow, telephone operator services, and determining room rates and availability Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Monitor, observe, and assist in evaluating team member performance Lead pre-shift meetings, inform, and train team members
Qualifications
We look for demonstrated alignment with Hilton’s values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. Additional key attributes include Quality, Productivity, Dependability, Customer Focus, and Adaptability.
Work Details
Work Locations:
The Palmer House Hilton Schedule:
Full-time Brand:
Hilton Hotels & Resorts Job Function:
Guest Services, Operations, and Front Office
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Join the
Palmer House Hilton
as a full-time Front Desk Supervisor and experience the opulence and beauty of Chicago’s most iconic hotel. Be a part of 150 years of world-class service and carry it forward into the next century. Centrally located in downtown Chicago’s loop and accessible to public transportation, it’s easy to get to. If you’re ready to welcome guests from all over the world at Illinois largest Hilton Hotel & Resorts property, then we want you to be a part of our team! The ideal candidate has open availability, a minimum of 2 years in customer service, and a minimum of 2 years in a supervisory/managerial role. Hilton preferred but not required. Pay Rate:
$27.00 per hour and based on applicable and specialized experience. Benefits
Flexible schedules Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Front Office Upselling Bonus Program
Responsibilities
Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work Demonstrate a thorough knowledge of hotel information including room categories, rates, packages, promotions, the local area and other general product knowledge; answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Assign work and supervise team member performance in all Front Office procedures including check-in/check-out, lobby traffic and flow, telephone operator services, and determining room rates and availability Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Monitor, observe, and assist in evaluating team member performance Lead pre-shift meetings, inform, and train team members
Qualifications
We look for demonstrated alignment with Hilton’s values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. Additional key attributes include Quality, Productivity, Dependability, Customer Focus, and Adaptability.
Work Details
Work Locations:
The Palmer House Hilton Schedule:
Full-time Brand:
Hilton Hotels & Resorts Job Function:
Guest Services, Operations, and Front Office
#J-18808-Ljbffr