Bailey Information Technology, LLC
Project Manager I-Quality Control Lead
Bailey Information Technology, LLC, Ashburn, Virginia, United States, 22011
Overview
Project Manager I – Quality Control Lead Location: Remote + commutable to Ashburn, VA / Orlando, FL / San Antonio, TX Clearance Requirement: Top Secret Responsibilities
Develop and maintain Quality Control SOP. Conduct ticket reviews, audits, and compliance checks. Monitor and report performance against AQLs. Collect customer satisfaction feedback and propose improvements. Support ISO/DHS compliance audits. Qualifications
Bachelor’s degree in Quality Assurance, IT, or related field. 3+ years QC experience, preferably in IT Service Desk. Knowledge of HDI, ITIL, and CBP quality standards. Strong analytical and reporting skills.
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Project Manager I – Quality Control Lead Location: Remote + commutable to Ashburn, VA / Orlando, FL / San Antonio, TX Clearance Requirement: Top Secret Responsibilities
Develop and maintain Quality Control SOP. Conduct ticket reviews, audits, and compliance checks. Monitor and report performance against AQLs. Collect customer satisfaction feedback and propose improvements. Support ISO/DHS compliance audits. Qualifications
Bachelor’s degree in Quality Assurance, IT, or related field. 3+ years QC experience, preferably in IT Service Desk. Knowledge of HDI, ITIL, and CBP quality standards. Strong analytical and reporting skills.
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