Capital One
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Project Manager, PULSE Operations
role at
Capital One
This role supports strategic planning within the Client Services Department in PULSE Operations by developing and enhancing compliance processes such as complaint, issues, control, process, and audit management. It requires deep knowledge of company policies and compliance frameworks, experience in cross-functional implementation within customer-facing teams, hands-on leadership to coach peers on process adherence, and skills in creating KPIs and reporting progress to executive leadership.
General Responsibilities:
Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports. Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time. Leveraging problem solving and influencing skills to ensure project plans deliver on intent Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery Building relationships and collaborating with key stakeholders to ensure delivery of commitments Exhibit outstanding influencing skills to effectively drive project / program efforts Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment. Display a passion for coaching and developing a team of associates through their leadership style Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes Basic Qualifications:
Bachelor’s Degree or Military experience At least 4 Years of Project Management experience At least 3 years of Change Management experience Preferred Qualifications:
Masters / MBA degree Experience in Compliance PMP, Lean, Agile or Six Sigma certification The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Houston, TX: $132,800 - $151,600 for Manager, Project Management
McLean, VA: $146,100 - $166,700 for Manager, Project Management
Richmond, VA: $132,800 - $151,600 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Project Manager, PULSE Operations
role at
Capital One
This role supports strategic planning within the Client Services Department in PULSE Operations by developing and enhancing compliance processes such as complaint, issues, control, process, and audit management. It requires deep knowledge of company policies and compliance frameworks, experience in cross-functional implementation within customer-facing teams, hands-on leadership to coach peers on process adherence, and skills in creating KPIs and reporting progress to executive leadership.
General Responsibilities:
Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports. Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time. Leveraging problem solving and influencing skills to ensure project plans deliver on intent Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery Building relationships and collaborating with key stakeholders to ensure delivery of commitments Exhibit outstanding influencing skills to effectively drive project / program efforts Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment. Display a passion for coaching and developing a team of associates through their leadership style Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes Basic Qualifications:
Bachelor’s Degree or Military experience At least 4 Years of Project Management experience At least 3 years of Change Management experience Preferred Qualifications:
Masters / MBA degree Experience in Compliance PMP, Lean, Agile or Six Sigma certification The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Houston, TX: $132,800 - $151,600 for Manager, Project Management
McLean, VA: $146,100 - $166,700 for Manager, Project Management
Richmond, VA: $132,800 - $151,600 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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