City Wide Facility Solutions
Director of Operations
City Wide Facility Solutions, Morrisville, North Carolina, United States, 27560
Overview
Are you a B2B sales or account manager with a strong track record of building and managing sales/account management teams? City Wide would like to hear from you. City Wide, the nation's leading management company in the building maintenance industry, is seeking a Director of Operations to join our successful team. In this position, you will serve City Wide Facility Solutions – North Carolina, one of more than 90 markets covered across the United States and Canada. Why City Wide?
City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors and employees. Our values of community, accountability and professionalism guide how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment. What You Will Do
Effectively manage, develop, and lead a team of Account Managers that support our clients Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered Responsible for identifying, hiring and training all operational employees, including but not limited to, Account Managers and Night Managers Develop and maintain positive client relationships and achieve client retention above 90% Develop and maintain impactful, professional relationships with vendors and Independent Contractors Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work Promote and drive cross-selling opportunities with the sales team and drive non-janitorial services Participate in all new client starts for duration of new start Ensure building inspections are completed, followed-up with and all client data is maintained in CRM Lead people development — ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees Work in the field with Account Managers each week and participate as backfill to the Account Managers as needed Travel within market, up to 50% Requirements
5+ years experience in a sales, account management or operations role with increased responsibility Demonstrated track record of success managing a sales and/or account management team Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Relationship Building - Ability to effectively build relationships with customers and co-workers Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas Time Management - Utilize available email and technology to manage multiple tasks efficiently Organization - Have everything labeled and in its place Professional Demeanor - Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone Aptitude - Ability to grasp project concepts, see the big picture, and prioritize work accordingly Conflict Resolution - Ability to deal with others in antagonistic situations Benefits
City Wide Facility Solutions offers competitive compensation and benefits. City Wide Facility Solutions is a fast-growing company with 86 franchise locations across the United States and Canada. Founded in 1961, City Wide is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company's mission to create a Ripple Effect by positively impacting the people and communities we serve. Read more about City Wide at www.gocitywide.com City Wide is an Equal Opportunity Employer.
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Are you a B2B sales or account manager with a strong track record of building and managing sales/account management teams? City Wide would like to hear from you. City Wide, the nation's leading management company in the building maintenance industry, is seeking a Director of Operations to join our successful team. In this position, you will serve City Wide Facility Solutions – North Carolina, one of more than 90 markets covered across the United States and Canada. Why City Wide?
City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors and employees. Our values of community, accountability and professionalism guide how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment. What You Will Do
Effectively manage, develop, and lead a team of Account Managers that support our clients Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered Responsible for identifying, hiring and training all operational employees, including but not limited to, Account Managers and Night Managers Develop and maintain positive client relationships and achieve client retention above 90% Develop and maintain impactful, professional relationships with vendors and Independent Contractors Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work Promote and drive cross-selling opportunities with the sales team and drive non-janitorial services Participate in all new client starts for duration of new start Ensure building inspections are completed, followed-up with and all client data is maintained in CRM Lead people development — ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees Work in the field with Account Managers each week and participate as backfill to the Account Managers as needed Travel within market, up to 50% Requirements
5+ years experience in a sales, account management or operations role with increased responsibility Demonstrated track record of success managing a sales and/or account management team Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Relationship Building - Ability to effectively build relationships with customers and co-workers Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas Time Management - Utilize available email and technology to manage multiple tasks efficiently Organization - Have everything labeled and in its place Professional Demeanor - Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone Aptitude - Ability to grasp project concepts, see the big picture, and prioritize work accordingly Conflict Resolution - Ability to deal with others in antagonistic situations Benefits
City Wide Facility Solutions offers competitive compensation and benefits. City Wide Facility Solutions is a fast-growing company with 86 franchise locations across the United States and Canada. Founded in 1961, City Wide is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company's mission to create a Ripple Effect by positively impacting the people and communities we serve. Read more about City Wide at www.gocitywide.com City Wide is an Equal Opportunity Employer.
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