Nationwide Insurance
Technical Director, Line of Business - Risk Management (Business Auto)
Nationwide Insurance, Phila, Pennsylvania, United States
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
Nationwide Insurance, recognized as the 8th largest commercial carrier in the U.S., continues to advance its commitment to technical excellence across its Risk Management organization. With approximately 100 dedicated associates and technical staff, our team supports a diverse commercial portfolio that includes traditional, middle market, and national accounts. Our business spans key industry segments such as manufacturing, construction, senior living and community care, service industries, and more.
As part of our strategic focus on specialized risk practices, we are seeking a Technical Director to lead our risk management efforts in Business Auto. This position can be filled remotely and carries a national scope, making it ideal for a seasoned professional with deep expertise in fleet safety, vehicle operations, and auto liability risk management, and a passion for driving innovation and technical leadership.
The successful candidate will be a recognized authority in business auto exposures, with a strong background in multi-line commercial insurance and a demonstrated ability to influence underwriting strategy, claims handling, and technical direction. This role will serve as a national resource, providing expert consultation to underwriting, claims, and field risk management teams, while also representing Nationwide in industry forums, client engagements, and thought leadership initiatives.
We are seeking individuals with strong credentials—such as CSP, CDS, TRS, ARM, CDL, TRIP, or other relevant certifications—and a proven track record of thought leadership, technical innovation, and collaborative impact. Experience in fleet safety programs, driver behavior analytics, vehicle telematics, regulatory compliance, and injury prevention is highly valued. The ability to translate complex technical and operational risks into actionable strategies that support profitable growth and retention is essential.
This is a unique opportunity to shape the future of business auto risk management at Nationwide, working alongside a high-performing team and contributing to the success of our commercial lines business.
Job Description Summary
The Technical Director for Risk Management is responsible for developing and executing strategic plans for specific line(s) of business from a risk management perspective that drives profitable growth and portfolio mix across the entire CLESS organization. This role involves developing policies, procedures, standards, directing strategy implementation, and providing technical expert consulting for their line of business. Portfolio management and market trend analysis will be key to providing a broader strategic impact. This role will offer expertise on regulatory issues, specific risks, risk improvement initiatives, business projects, agency relationships and report optimization. The role also will provide high-level technical and risk management services to our field organization, underwriting, agents, and our customers through consultation, training and educational development resources for their line of business. Key Responsibilities:
Develop and Execute Risk Strategies: Design and implement risk management strategies tailored to specific lines of business, ensuring alignment with the company’s risk appetite across all CLESS business units. Lead Research and Analysis: Conduct in-depth portfolio reviews and market trend analyses for the assigned line of business, evaluating the broader impact on internal stakeholders and business partners. Deliver Technical Expertise: Provide expert evaluations and strategic recommendations for specialized risk management opportunities, including innovative business models and operational enhancements. Drive Growth and Profitability: Collaborate with Industry Practice Underwriting Leaders, Line of Business Underwriting Leaders, and Risk Management Industry Leaders to support account expansion and profitability. Enhance Service Delivery: Partner with the RMCS National Field Organization to improve client service experience and satisfaction. Support Quality Assurance: Contribute to the QA process and help develop line-of-business-specific risk management guidelines and best practices. Maintain Technical Proficiency: Stay current on regulatory changes, industry trends, technical innovations, and continuing education relevant to the assigned line of business. Advance Tools and Services: Work with the RMCS Capabilities team to maintain and enhance tools and services from a line-of-business perspective. Provide High-Level Consultation: Deliver advanced technical support and risk management services to individual policyholders as needed. Promote Thought Leadership: Create and share externally facing content—such as presentations, articles, and guidance—that supports industry initiatives from a line-of-business viewpoint. May perform other responsibilities as assigned. Reporting Relationships: Reports to Associate Vice President, Technical Specialization & Consultative Services Typical Skills and Experiences: Education: Bachelor's degree or post-graduate studies preferred Licenses/Certifications/Designations: Relevant professional certifications/licenses (i.e. CSP, ARM, PE, CFPS, CPCU, CIH, CRM). Experience: Minimum of ten years of experience in commercial risk management with expertise from a line of business perspective. Knowledge, Abilities and Skills: Extensive knowledge of insurance products, safety, and risk management concepts. Strong organizational and relationship-building skills. Thorough understanding of risk management principles and property/casualty products. Ability to monitor industry conditions and communicate effectively with business partners. Proven ability to oversee portfolio management and drive technical direction for line of business. Additional skills needed include Strategic Planning, Organizational Capabilities, Analytical Thinking, Technical Leadership, Influencing, Collaboration, and Communication. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: A valid driver's license and a safe driving record are required. Requires regular travel up to 35%. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
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The Technical Director for Risk Management is responsible for developing and executing strategic plans for specific line(s) of business from a risk management perspective that drives profitable growth and portfolio mix across the entire CLESS organization. This role involves developing policies, procedures, standards, directing strategy implementation, and providing technical expert consulting for their line of business. Portfolio management and market trend analysis will be key to providing a broader strategic impact. This role will offer expertise on regulatory issues, specific risks, risk improvement initiatives, business projects, agency relationships and report optimization. The role also will provide high-level technical and risk management services to our field organization, underwriting, agents, and our customers through consultation, training and educational development resources for their line of business. Key Responsibilities:
Develop and Execute Risk Strategies: Design and implement risk management strategies tailored to specific lines of business, ensuring alignment with the company’s risk appetite across all CLESS business units. Lead Research and Analysis: Conduct in-depth portfolio reviews and market trend analyses for the assigned line of business, evaluating the broader impact on internal stakeholders and business partners. Deliver Technical Expertise: Provide expert evaluations and strategic recommendations for specialized risk management opportunities, including innovative business models and operational enhancements. Drive Growth and Profitability: Collaborate with Industry Practice Underwriting Leaders, Line of Business Underwriting Leaders, and Risk Management Industry Leaders to support account expansion and profitability. Enhance Service Delivery: Partner with the RMCS National Field Organization to improve client service experience and satisfaction. Support Quality Assurance: Contribute to the QA process and help develop line-of-business-specific risk management guidelines and best practices. Maintain Technical Proficiency: Stay current on regulatory changes, industry trends, technical innovations, and continuing education relevant to the assigned line of business. Advance Tools and Services: Work with the RMCS Capabilities team to maintain and enhance tools and services from a line-of-business perspective. Provide High-Level Consultation: Deliver advanced technical support and risk management services to individual policyholders as needed. Promote Thought Leadership: Create and share externally facing content—such as presentations, articles, and guidance—that supports industry initiatives from a line-of-business viewpoint. May perform other responsibilities as assigned. Reporting Relationships: Reports to Associate Vice President, Technical Specialization & Consultative Services Typical Skills and Experiences: Education: Bachelor's degree or post-graduate studies preferred Licenses/Certifications/Designations: Relevant professional certifications/licenses (i.e. CSP, ARM, PE, CFPS, CPCU, CIH, CRM). Experience: Minimum of ten years of experience in commercial risk management with expertise from a line of business perspective. Knowledge, Abilities and Skills: Extensive knowledge of insurance products, safety, and risk management concepts. Strong organizational and relationship-building skills. Thorough understanding of risk management principles and property/casualty products. Ability to monitor industry conditions and communicate effectively with business partners. Proven ability to oversee portfolio management and drive technical direction for line of business. Additional skills needed include Strategic Planning, Organizational Capabilities, Analytical Thinking, Technical Leadership, Influencing, Collaboration, and Communication. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: A valid driver's license and a safe driving record are required. Requires regular travel up to 35%. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
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