Customer Training Lead

At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. We are seeking a Customer Training Lead who will empower our customers to maximize efficiencies and scale their use of our products. This role sits at the intersection of training, technology, and customer success—focused on creating impactful learning experiences that drive product adoption, efficiency, and long-term value. The ideal candidate will combine strong technical and analytical expertise with customer-centric thinking and people skills. They will leverage AI-powered tools to design, iterate, and deliver training content, while also applying behavioral nudges to guide customers toward best practices. Key Responsibilities Design and deliver customer training programs that maximize efficiency and product adoption. Leverage AI tools to create, refine, and scale content (guides, tutorials, workshops, self-service modules). Incorporate behavioral nudges and adoption strategies to encourage best practices and long-term product usage. Collaborate with Product, Customer Success, and cross-functional stakeholders to align training with evolving customer needs. Analyze training effectiveness using data and feedback, continuously iterating to improve customer outcomes. Act as a trusted advisor for customers, ensuring they have the knowledge and confidence to scale their use of our platform. Stay ahead of industry trends in AI, training methodologies, and customer education to bring innovative approaches to the role. What You'll Need (required) 8+ years of experience in customer training or enablement roles. Strong analytics and technical skills with the ability to translate data into actionable insights. Demonstrated success in building and scaling customer-facing content or programs. Strong cross-functional collaboration skills and ability to partner effectively with Product, Customer Success, and other internal teams. Excellent communication and facilitation skills, with a customer-first mindset. Prior experience with Learning Management Systems (examples include Moodle, Canvas, Blackboard, TalentLMS, Docebo, etc.) Familiarity with AI-driven tools for content creation, iteration, and delivery In-Office Connection: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in office four days a week as this offers the chance to immerse yourself in the energy of our headquarters, collaborate with the founder, and experience our new customer experience center. What You'll Need (preferred) Experience in SaaS or technology-driven environments. Background in learning design, adult learning theory, or instructional design. Exposure to behavioral science techniques for customer adoption. Strong project management and organizational skills. Diversity & Inclusion We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique as the communities we are building for. It's up to us to create a company where anyone can bring their authentic self to work every day. project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

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