DoorDash
Senior Manager, Merchant Strategy & Operations, Merchant Apps
DoorDash, Seattle, Washington, us, 98127
Senior Manager, Merchant Strategy & Operations, Merchant Apps
About The Team
Today, DoorDash empowers over 500,000 local businesses (“merchants”) by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth.
About The Role
We’re looking for a Senior Manager, Merchant Strategy & Operations, Merchant Apps to shape the vision and execution of DoorDash’s core merchant tools, including the Merchant Portal and Business Manager App. In this role, you’ll help merchants operate seamlessly on our platform by ensuring our products are easily accessible, discoverable, and useful to their DoorDash experience. You’ll match deep customer empathy with analytical rigor to uncover insights, reduce friction, and design strategies that make our apps and surfaces intuitive and essential. Success in this role requires strong cross-functional leadership and the ability to drive impact across product, engineering, sales, and operations.
You’re Excited About This Opportunity Because You Will…
Develop and build the critical tools that our merchants need to run their businesses
Have game-changing impact on our merchants’ operations and experience with DoorDash
Strategize – From first principles, you’ll develop the optimal strategy for best serving our customers.
Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing the broader product and experience roadmap
Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
Lead and collaborate. You’ll work with a cross-functional team, including marketing, design, product, engineering, analytics, sales, and operations to build this experience.
We’re Excited About You Because You Have…
8+ years of experience in consulting, strategy, product management, product operations or related
Direct people management experience
Bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
Proven ability to create clarity and focus in complex and ambiguous problem spaces, and you can articulate that vision to cross-functional partners
Ability to solve analytical problems quickly, and you are experienced in SQL and/or Excel
You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to shape the vision and direction of the company
Exceptional communication skills, with the ability to translate complex ideas into clear, compelling narratives—written, verbal, and visual
Strong business acumen—assessing risks, opportunities, and trade-offs to support short-term needs and long-term goals
A bachelors’ degree
We expect this position to be filled by 11/16/25
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked.
The national base pay range for this position within the United States, including Illinois and Colorado.
$170,000—$250,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Pursuant to the San Francisco Fair Chance Ordinance and other local hiring regulations, we will consider qualified applicants in a manner consistent with applicable law. If you need any accommodations, please inform your recruiting contact upon initial connection.
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Software Development
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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About The Role
We’re looking for a Senior Manager, Merchant Strategy & Operations, Merchant Apps to shape the vision and execution of DoorDash’s core merchant tools, including the Merchant Portal and Business Manager App. In this role, you’ll help merchants operate seamlessly on our platform by ensuring our products are easily accessible, discoverable, and useful to their DoorDash experience. You’ll match deep customer empathy with analytical rigor to uncover insights, reduce friction, and design strategies that make our apps and surfaces intuitive and essential. Success in this role requires strong cross-functional leadership and the ability to drive impact across product, engineering, sales, and operations.
You’re Excited About This Opportunity Because You Will…
Develop and build the critical tools that our merchants need to run their businesses
Have game-changing impact on our merchants’ operations and experience with DoorDash
Strategize – From first principles, you’ll develop the optimal strategy for best serving our customers.
Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing the broader product and experience roadmap
Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
Lead and collaborate. You’ll work with a cross-functional team, including marketing, design, product, engineering, analytics, sales, and operations to build this experience.
We’re Excited About You Because You Have…
8+ years of experience in consulting, strategy, product management, product operations or related
Direct people management experience
Bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
Proven ability to create clarity and focus in complex and ambiguous problem spaces, and you can articulate that vision to cross-functional partners
Ability to solve analytical problems quickly, and you are experienced in SQL and/or Excel
You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to shape the vision and direction of the company
Exceptional communication skills, with the ability to translate complex ideas into clear, compelling narratives—written, verbal, and visual
Strong business acumen—assessing risks, opportunities, and trade-offs to support short-term needs and long-term goals
A bachelors’ degree
We expect this position to be filled by 11/16/25
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked.
The national base pay range for this position within the United States, including Illinois and Colorado.
$170,000—$250,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Pursuant to the San Francisco Fair Chance Ordinance and other local hiring regulations, we will consider qualified applicants in a manner consistent with applicable law. If you need any accommodations, please inform your recruiting contact upon initial connection.
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Software Development
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr