Quest Diagnostics
Overview
The Customer Connectivity Business Lead provides detailed information and guidance on 3rd party interfaces between Quest Diagnostics and EMR and LIS vendors used by Quest customers. The role oversees Connectivity Operations activities such as customer mapping, certification and pre-implementation. The business lead serves as a primary resource for internal customers to resolve complex pre-implementation, customer database and interface issues. The Connectivity Business Lead oversees the portfolio of projects, collaborates with staffing partners to meet business needs, and supervises core Quest resources supporting strategic initiatives including Mergers and Acquisitions, assessing performance, and participating in hiring and corrective action processes of core Quest employees. This position is hybrid (3 days in office & 2 days WFH) and can be based in Secaucus, NJ or Schaumburg, IL. Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families. Depending on whether it is part-time or full-time, benefits may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 “MyDay” off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities
Ensures high level of accuracy and quality in the deliverables provided to commercial business partners and Connectivity Ops Managers including auditing project documentation. Provides subject matter expertise in the leading laboratory information or EMR systems as defined by Quest Diagnostics client base. Provides subject matter expertise in internal Quest systems; working knowledge of end-to-end cycle of laboratory orders and results and working knowledge of Microsoft Office Suite including Excel and Access. Business escalation point for resolving mailbox or ticket requests, exceptions and other inquiries as needed. Responsible for overall project portfolio performance and metrics. Excellent verbal and written communication skills to interact with internal business partners and external clients; initiates escalation protocols as needed. Participates in documentation of processes including database build and mapping, all lines of business, automated and non-automated strategic implementation process improvements. Responsible for overseeing multiple complex interface implementations projects. Ensures training materials are available to staff augmentation leadership to meet the demands of the business. Constructs and presents process flow diagrams to various internal customers. Provides troubleshooting support to client and client’s vendor(s). Provides 3rd tier support including more complex issues to LIS/EMR interface-related issues. Monitors project portfolio activities and provides feedback to staff augmentation leadership regarding effectiveness of contracted resources. Uses, designs, develops, and maintains automated processes and scripting tools such as Boston Workstation to alleviate manual tasks and expedite interfaces to internal and external systems. Oversees and monitors User Acceptance Testing for internal projects. Identifies new approaches or methods and assists in planning and development of new solutions for customer integration issues. Accounts for time sheets and expenses for core direct reports. Enables and regularly reviews Quest system access for core and non-worker resources. Assures required training for core staff is completed and documented. Focused on delivering a world-class customer experience aligned with Quest Diagnostics’ mission, values, and standards. Qualifications
Education:
Bachelor’s Degree or equivalent experience. Registered as an MLS or MT with the ASCP, strongly preferred. Work Experience:
3 to 6 years of experience with clinical laboratory or EMR systems. Prior, proven experience in complex project management is required – ideally in clinical (hospital or physician) settings; clinical laboratory preferred. Excellent written and verbal communications skills including laboratory medicine terminology. Strong customer service skills. Excellent analytical, problem solving and decision-making skills (technically and from a business perspective). Excellent organizational skills. Ability to multitask required. Familiarity with HL7 standards. Proficient with Microsoft Office Suite. Experience with a commercial Integration Engine Product a plus. Travel: Up to 20%. About the Team: Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Quest Diagnostics
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The Customer Connectivity Business Lead provides detailed information and guidance on 3rd party interfaces between Quest Diagnostics and EMR and LIS vendors used by Quest customers. The role oversees Connectivity Operations activities such as customer mapping, certification and pre-implementation. The business lead serves as a primary resource for internal customers to resolve complex pre-implementation, customer database and interface issues. The Connectivity Business Lead oversees the portfolio of projects, collaborates with staffing partners to meet business needs, and supervises core Quest resources supporting strategic initiatives including Mergers and Acquisitions, assessing performance, and participating in hiring and corrective action processes of core Quest employees. This position is hybrid (3 days in office & 2 days WFH) and can be based in Secaucus, NJ or Schaumburg, IL. Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families. Depending on whether it is part-time or full-time, benefits may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 “MyDay” off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities
Ensures high level of accuracy and quality in the deliverables provided to commercial business partners and Connectivity Ops Managers including auditing project documentation. Provides subject matter expertise in the leading laboratory information or EMR systems as defined by Quest Diagnostics client base. Provides subject matter expertise in internal Quest systems; working knowledge of end-to-end cycle of laboratory orders and results and working knowledge of Microsoft Office Suite including Excel and Access. Business escalation point for resolving mailbox or ticket requests, exceptions and other inquiries as needed. Responsible for overall project portfolio performance and metrics. Excellent verbal and written communication skills to interact with internal business partners and external clients; initiates escalation protocols as needed. Participates in documentation of processes including database build and mapping, all lines of business, automated and non-automated strategic implementation process improvements. Responsible for overseeing multiple complex interface implementations projects. Ensures training materials are available to staff augmentation leadership to meet the demands of the business. Constructs and presents process flow diagrams to various internal customers. Provides troubleshooting support to client and client’s vendor(s). Provides 3rd tier support including more complex issues to LIS/EMR interface-related issues. Monitors project portfolio activities and provides feedback to staff augmentation leadership regarding effectiveness of contracted resources. Uses, designs, develops, and maintains automated processes and scripting tools such as Boston Workstation to alleviate manual tasks and expedite interfaces to internal and external systems. Oversees and monitors User Acceptance Testing for internal projects. Identifies new approaches or methods and assists in planning and development of new solutions for customer integration issues. Accounts for time sheets and expenses for core direct reports. Enables and regularly reviews Quest system access for core and non-worker resources. Assures required training for core staff is completed and documented. Focused on delivering a world-class customer experience aligned with Quest Diagnostics’ mission, values, and standards. Qualifications
Education:
Bachelor’s Degree or equivalent experience. Registered as an MLS or MT with the ASCP, strongly preferred. Work Experience:
3 to 6 years of experience with clinical laboratory or EMR systems. Prior, proven experience in complex project management is required – ideally in clinical (hospital or physician) settings; clinical laboratory preferred. Excellent written and verbal communications skills including laboratory medicine terminology. Strong customer service skills. Excellent analytical, problem solving and decision-making skills (technically and from a business perspective). Excellent organizational skills. Ability to multitask required. Familiarity with HL7 standards. Proficient with Microsoft Office Suite. Experience with a commercial Integration Engine Product a plus. Travel: Up to 20%. About the Team: Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Quest Diagnostics
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