Varicent
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Vice President, Customer Success
role at
Varicent
At Varicent, we’re redefining how organizations achieve revenue success with cutting-edge SaaS solutions. Our platform enables revenue leaders worldwide to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent is recognized as a market leader across several industry benchmarks and reports and is trusted by a diverse range of global customers.
Innovate with purpose: Build impactful solutions for customers worldwide.
Join excellence: Work in a diverse, collaborative, and innovative team.
Shape the future: Lead in redefining revenue optimization.
Grow together: Unlock your potential in a supportive environment.
We’re looking for a Vice President of Customer Success to lead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA.
This is a high-impact leadership role driving customer outcomes, adoption, renewals, and expansion opportunities while representing the voice of the customer across the organization. You’ll partner closely with Product, Engineering, Sales, Renewals, Services, and Support teams to ensure every customer gets maximum value from our platform.
If you’re passionate about customer advocacy, building world-class teams, and driving revenue growth, this is your opportunity to make a measurable impact.
What You Will Do
Drive Customer Success Outcomes
Hold steady renewal rates and reduce down sell & churn
Expand revenue in accounts through new products and expansion opportunities
Influence future lifetime value through higher product adoption, customer engagement and overall customer health scores with constant identification of where the risks are within the customer base
Ensure Success Planning Workshops proceed for all appropriate Customers and drive execution to the resulting Customer Success Plans
Expand customer advocacy and referenceable customers
Tailor CS programs to meet the needs of customers at various stages in the customer journey and different segmentation needs
Prescriptively guide customers towards proven / recommended approaches to satisfying their business needs
Address escalated client issues with speed and urgency, orchestrating resources across the company and enforce the creation and management of “get well plans”
Travel to client sites domestically or internationally
Measure Effectiveness of Customer Success
Define and manage operational OKRs for the team in support of the Company’s objectives
Track and report metrics and measures of business performance and customer health; product use, NRR, churn, upsell
Recruit, Develop and Lead World-Class Customer Success Team
Attract high-potential individual contributors and leaders into the team
Refine onboarding process for new team members
Share knowledge within the team and encourage continuous learning
Drive continual knowledge improvement for emerging product offerings
Collaborate Across Company To Drive Customer Success
Influence company-wide culture of Customer Success
Drive company-wide CS processes and metrics
Work with Sales to align on customer strategies, renewal forecasting, and account opportunities
Partner with Product to inform customers of latest features and advocate for enhancements
Align with Renewal Team around measurement and forecasting
Success Outcomes
1-3 Months:
Build relationships with CS leaders, assess team structure, review customer health metrics, establish baseline OKRs, meet top strategic customers, and align on ownership and renewal forecasting.
4-6 Months:
Deliver improvements in customer health scores, refine CS programs by journey stage, reduce escalations, improve renewal forecast accuracy, and demonstrate early expansion impact.
7 Months & Beyond:
Deliver year-over-year improvements in renewals and NRR, establish repeatable CS operating model, embed customer feedback into product and services, and build leadership bench strength.
What You Will Bring
12+ years of Go-To-Market leadership in technology or SaaS, with at least 5 years in Customer Success
5-7 years of experience managing managers, directors, and senior leaders
Proven experience driving growth within existing accounts through expansion sales and high retention
Ability to translate strategies into initiatives and track delivery
Effective cross-functional communication across internal and external stakeholders
Results-focused with ability to drive both activity and outcomes
Experience partnering with Product, Services and Support teams
Strong customer empathy and passion for revenue growth; capable leader who inspires
Executive presence and business communication skills; multilingual is a plus
Bachelor’s degree
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accommodations@varicent.com
Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact.
Job Details
Seniority level: Executive
Employment type: Full-time
Job function: Management
Industries: Software Development
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Vice President, Customer Success
role at
Varicent
At Varicent, we’re redefining how organizations achieve revenue success with cutting-edge SaaS solutions. Our platform enables revenue leaders worldwide to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent is recognized as a market leader across several industry benchmarks and reports and is trusted by a diverse range of global customers.
Innovate with purpose: Build impactful solutions for customers worldwide.
Join excellence: Work in a diverse, collaborative, and innovative team.
Shape the future: Lead in redefining revenue optimization.
Grow together: Unlock your potential in a supportive environment.
We’re looking for a Vice President of Customer Success to lead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA.
This is a high-impact leadership role driving customer outcomes, adoption, renewals, and expansion opportunities while representing the voice of the customer across the organization. You’ll partner closely with Product, Engineering, Sales, Renewals, Services, and Support teams to ensure every customer gets maximum value from our platform.
If you’re passionate about customer advocacy, building world-class teams, and driving revenue growth, this is your opportunity to make a measurable impact.
What You Will Do
Drive Customer Success Outcomes
Hold steady renewal rates and reduce down sell & churn
Expand revenue in accounts through new products and expansion opportunities
Influence future lifetime value through higher product adoption, customer engagement and overall customer health scores with constant identification of where the risks are within the customer base
Ensure Success Planning Workshops proceed for all appropriate Customers and drive execution to the resulting Customer Success Plans
Expand customer advocacy and referenceable customers
Tailor CS programs to meet the needs of customers at various stages in the customer journey and different segmentation needs
Prescriptively guide customers towards proven / recommended approaches to satisfying their business needs
Address escalated client issues with speed and urgency, orchestrating resources across the company and enforce the creation and management of “get well plans”
Travel to client sites domestically or internationally
Measure Effectiveness of Customer Success
Define and manage operational OKRs for the team in support of the Company’s objectives
Track and report metrics and measures of business performance and customer health; product use, NRR, churn, upsell
Recruit, Develop and Lead World-Class Customer Success Team
Attract high-potential individual contributors and leaders into the team
Refine onboarding process for new team members
Share knowledge within the team and encourage continuous learning
Drive continual knowledge improvement for emerging product offerings
Collaborate Across Company To Drive Customer Success
Influence company-wide culture of Customer Success
Drive company-wide CS processes and metrics
Work with Sales to align on customer strategies, renewal forecasting, and account opportunities
Partner with Product to inform customers of latest features and advocate for enhancements
Align with Renewal Team around measurement and forecasting
Success Outcomes
1-3 Months:
Build relationships with CS leaders, assess team structure, review customer health metrics, establish baseline OKRs, meet top strategic customers, and align on ownership and renewal forecasting.
4-6 Months:
Deliver improvements in customer health scores, refine CS programs by journey stage, reduce escalations, improve renewal forecast accuracy, and demonstrate early expansion impact.
7 Months & Beyond:
Deliver year-over-year improvements in renewals and NRR, establish repeatable CS operating model, embed customer feedback into product and services, and build leadership bench strength.
What You Will Bring
12+ years of Go-To-Market leadership in technology or SaaS, with at least 5 years in Customer Success
5-7 years of experience managing managers, directors, and senior leaders
Proven experience driving growth within existing accounts through expansion sales and high retention
Ability to translate strategies into initiatives and track delivery
Effective cross-functional communication across internal and external stakeholders
Results-focused with ability to drive both activity and outcomes
Experience partnering with Product, Services and Support teams
Strong customer empathy and passion for revenue growth; capable leader who inspires
Executive presence and business communication skills; multilingual is a plus
Bachelor’s degree
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accommodations@varicent.com
Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact.
Job Details
Seniority level: Executive
Employment type: Full-time
Job function: Management
Industries: Software Development
#J-18808-Ljbffr