Medline Industries, LP
Overview
Medline has an immediate opening for a Product Support Specialist in our Urology division. The Product Support Specialist will provide in depth knowledge and support to various internal product and sales teams. Responsibilities
Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group. Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses. Accurately cross-reference and/or research external brands to identify corresponding Medline products. Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items. Report product issues/concerns. Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items. Provide administrative support and respond to sales rep questions as needed. Qualifications
Education
High school diploma or equivalent. Work Experience
At least 1 year customer service experience. Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Preferred Qualifications
Bachelor’s degree. Previous healthcare experience. Salary and Benefits
Base pay range: $22.00/hr - $30.75/hr The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Seniority level
Entry level Employment type
Full-time Job function
Other Industries: Medical Equipment Manufacturing
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Medline has an immediate opening for a Product Support Specialist in our Urology division. The Product Support Specialist will provide in depth knowledge and support to various internal product and sales teams. Responsibilities
Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group. Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses. Accurately cross-reference and/or research external brands to identify corresponding Medline products. Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items. Report product issues/concerns. Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items. Provide administrative support and respond to sales rep questions as needed. Qualifications
Education
High school diploma or equivalent. Work Experience
At least 1 year customer service experience. Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Preferred Qualifications
Bachelor’s degree. Previous healthcare experience. Salary and Benefits
Base pay range: $22.00/hr - $30.75/hr The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Seniority level
Entry level Employment type
Full-time Job function
Other Industries: Medical Equipment Manufacturing
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