Insight Global
Overview
The Director of Industry Relations will lead strategic engagement with key financial market infrastructures (FMIs), including SWIFT, Payments Canada and Bank of Canada, with a strong focus on cybersecurity risk, operational resilience, and regulatory alignment. The role requires deep understanding of Canadian financial market infrastructure, SWIFT messaging and connectivity standards, and emerging cyber threats across the global payments ecosystem. This role acts as the senior liaison between the organization and external partners, ensuring effective representation in industry committees, forums, and crisis response initiatives, while advancing enterprise-wide understanding of systemic and operational risks. Duties include the below:
Responsibilities
Represent the organization in industry committees and working groups in Canada (e.g., SWIFT CNMG and CNUG forums, Payments Canada advisory councils, BoC FMI forums).
Build and maintain senior-level relationships with Canadian FMIs, SWIFT, and peer institutions to influence risk mitigation strategies and infrastructure evolution.
Represent and act as the single point of contact for all FMIs that TDS is a direct or indirect participant.
Guide internal understanding of the evolving FMI landscape in Canada, including modernization of payments systems (e.g., Lynx, RTR) and related regulatory expectations.
Work with internal stakeholders (e.g., operations, cyber risk, treasury, technology) to ensure preparedness and alignment with FMI and SWIFT compliance mandates.
Track and inform internal strategy based on changes in FMI rulebooks, SWIFT Customer Security Program (CSP) standards, and BoC expectations.
Provide thought leadership on systemic cyber risk issues affecting FMIs, particularly those related to SWIFT and clearing & settlement systems.
Monitor and assess cyber risk developments from global bodies (e.g., FS-ISAC, FSB, CPMI-IOSCO) and translate implications for internal stakeholders.
Lead internal response planning for FMI-related cyber incidents (including SWIFT-related disruptions or market-wide cyber events).
Serve as the point of contact for FMI-related regulatory inquiries or audits concerning SWIFT compliance, cyber resilience, or operational continuity.
Ensure internal policies reflect industry best practices for FMI risk management and cyber resilience.
Consult on CA-Global strategic approach (focusing on ISO readiness and industry mandates) to Payments business and tech teams.
Contact point for all industry initiatives across global FMIs – communicate to GPDS team.
Qualifications
Substantial knowledge of SWIFT messages and ISO20022.
Deep understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.
Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting.
Familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset.
Extensive experience and deep knowledge of SWIFT capabilities/services across banking, capital markets, corporates, market infrastructures and SWIFT standards.
In-depth knowledge of industry, regulatory and compliance spaces to manage Operational, Regulatory, Financial and Reputational risks.
Ability to develop strong business relationships with internal partners and stakeholders to elicit necessary information to provide value-added service.
Confident communicator with strong ability to articulate complex issues simply for external partners and industry SMEs.
Proven ability to mobilize change with internal and external partners and to drive impact.
Ability to lead stakeholders to assess and resolve issues under tight timelines.
Excellent presentation skills with a track record of developing meaningful and succinct presentations to influence strategy and decisions.
Exceptional problem-solving capabilities and the ability to analyze data and provide insights.
Sound analytical skills with the ability to think creatively and solve problems.
Highly motivated with a proven track record of delivering results.
Undergraduate degree required; consulting and/or strategy experience preferred, demonstrating problem-solving, analytical thinking, and stakeholder management.
Tier 1 bank or financial institution experience preferred.
Strong oral and written communication skills.
Ability to work collaboratively and independently, exercising sound judgment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
#J-18808-Ljbffr
Responsibilities
Represent the organization in industry committees and working groups in Canada (e.g., SWIFT CNMG and CNUG forums, Payments Canada advisory councils, BoC FMI forums).
Build and maintain senior-level relationships with Canadian FMIs, SWIFT, and peer institutions to influence risk mitigation strategies and infrastructure evolution.
Represent and act as the single point of contact for all FMIs that TDS is a direct or indirect participant.
Guide internal understanding of the evolving FMI landscape in Canada, including modernization of payments systems (e.g., Lynx, RTR) and related regulatory expectations.
Work with internal stakeholders (e.g., operations, cyber risk, treasury, technology) to ensure preparedness and alignment with FMI and SWIFT compliance mandates.
Track and inform internal strategy based on changes in FMI rulebooks, SWIFT Customer Security Program (CSP) standards, and BoC expectations.
Provide thought leadership on systemic cyber risk issues affecting FMIs, particularly those related to SWIFT and clearing & settlement systems.
Monitor and assess cyber risk developments from global bodies (e.g., FS-ISAC, FSB, CPMI-IOSCO) and translate implications for internal stakeholders.
Lead internal response planning for FMI-related cyber incidents (including SWIFT-related disruptions or market-wide cyber events).
Serve as the point of contact for FMI-related regulatory inquiries or audits concerning SWIFT compliance, cyber resilience, or operational continuity.
Ensure internal policies reflect industry best practices for FMI risk management and cyber resilience.
Consult on CA-Global strategic approach (focusing on ISO readiness and industry mandates) to Payments business and tech teams.
Contact point for all industry initiatives across global FMIs – communicate to GPDS team.
Qualifications
Substantial knowledge of SWIFT messages and ISO20022.
Deep understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.
Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting.
Familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset.
Extensive experience and deep knowledge of SWIFT capabilities/services across banking, capital markets, corporates, market infrastructures and SWIFT standards.
In-depth knowledge of industry, regulatory and compliance spaces to manage Operational, Regulatory, Financial and Reputational risks.
Ability to develop strong business relationships with internal partners and stakeholders to elicit necessary information to provide value-added service.
Confident communicator with strong ability to articulate complex issues simply for external partners and industry SMEs.
Proven ability to mobilize change with internal and external partners and to drive impact.
Ability to lead stakeholders to assess and resolve issues under tight timelines.
Excellent presentation skills with a track record of developing meaningful and succinct presentations to influence strategy and decisions.
Exceptional problem-solving capabilities and the ability to analyze data and provide insights.
Sound analytical skills with the ability to think creatively and solve problems.
Highly motivated with a proven track record of delivering results.
Undergraduate degree required; consulting and/or strategy experience preferred, demonstrating problem-solving, analytical thinking, and stakeholder management.
Tier 1 bank or financial institution experience preferred.
Strong oral and written communication skills.
Ability to work collaboratively and independently, exercising sound judgment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
#J-18808-Ljbffr