Charter Schools USA
Overview
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Business Systems Administrator
role at
Charter Schools USA .
Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts.
Job Purpose As a Business Systems Administrator, you will serve as the system owner for a number of business systems other than financial and HR systems. These systems include the Service Desk and other IT and general business systems. You will oversee the daily operation of these systems, assisting with the design, implementation, access controls, and continuous improvement cycle with the business and service owners. The Business Systems Admin collaborates with other systems administrators to facilitate and improve workflow, increase reliability, and decrease business risk.
How You Will Impact Education
Collaborates with various business and service owners to evaluate system needs and design new or modify the system to meet changing business requirements.
Reviews the architecture of the current system and works with business and technical staff to recommend solutions that result in more effective systems.
Reviews new technology and processes to determine feasibility with existing systems; prepares data flow diagrams and process flow analyses for current and new automation to ensure maximum system utilization.
Coordinates with vendors, internal technical staff, management, and system users for the development of documentation and implementation of training and procedures for new systems and programs.
Leads and/or participates in design discussions to define user requirements and translate them to solutions, advises users on best practices and cross functional dependencies.
Analyzes data flow, processes, and configurations to recommend enhancements that will increase quality and efficiency.
Provides escalated troubleshooting support to customers, as needed.
Supports the deployment and testing of configuration changes.
Manage projects such as complex enterprise application upgrades, and configurations.
Performs general data migration and ETL functions as needed.
Conducts system audits, as well as deliver accurate reports and data analysis.
Coordinates with relevant groups to ensure proper access controls, security settings, permissions, and data security are in place to protect staff and the company.
Aids in the process of maintaining and improving data quality and accuracy.
Required Qualifications and Skills
Strong customer service orientation
Active and attentive listener
Regularly monitor and verify the integrity of data sources and assist with effective data management
Collect relevant data from appropriate sources including websites, databases, surveys, and internal collection tools
Demonstrates excellent oral, written, and interpersonal skills
Ability to communicate ideas in both technical and user-friendly language
Ability to communicate in a timely and professional manner
Ability to flowchart data paths
Ability to work independently with general guidance on outcomes and objectives
Organized and able to successfully multitask
Ability to conduct research into systems issues and products as required
Effective documentation and reporting skills
Job Requirements
Bachelor's Degree from an accredited institution or equivalent combination of education and experience
2+ years proven experience in system administration
1+ years' experience managing Freshservice tenant for MSPs or equivalent experience
Adherence to best practices for change management
Ability to query and display large data sets while maximizing the performance of workbook
Good working knowledge of SQL and ETL methods and tools, as needed
May perform other duties as assigned
Work Environment Usual office working conditions.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No physical exertion required
Travel within or outside of state
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education
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Business Systems Administrator
role at
Charter Schools USA .
Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts.
Job Purpose As a Business Systems Administrator, you will serve as the system owner for a number of business systems other than financial and HR systems. These systems include the Service Desk and other IT and general business systems. You will oversee the daily operation of these systems, assisting with the design, implementation, access controls, and continuous improvement cycle with the business and service owners. The Business Systems Admin collaborates with other systems administrators to facilitate and improve workflow, increase reliability, and decrease business risk.
How You Will Impact Education
Collaborates with various business and service owners to evaluate system needs and design new or modify the system to meet changing business requirements.
Reviews the architecture of the current system and works with business and technical staff to recommend solutions that result in more effective systems.
Reviews new technology and processes to determine feasibility with existing systems; prepares data flow diagrams and process flow analyses for current and new automation to ensure maximum system utilization.
Coordinates with vendors, internal technical staff, management, and system users for the development of documentation and implementation of training and procedures for new systems and programs.
Leads and/or participates in design discussions to define user requirements and translate them to solutions, advises users on best practices and cross functional dependencies.
Analyzes data flow, processes, and configurations to recommend enhancements that will increase quality and efficiency.
Provides escalated troubleshooting support to customers, as needed.
Supports the deployment and testing of configuration changes.
Manage projects such as complex enterprise application upgrades, and configurations.
Performs general data migration and ETL functions as needed.
Conducts system audits, as well as deliver accurate reports and data analysis.
Coordinates with relevant groups to ensure proper access controls, security settings, permissions, and data security are in place to protect staff and the company.
Aids in the process of maintaining and improving data quality and accuracy.
Required Qualifications and Skills
Strong customer service orientation
Active and attentive listener
Regularly monitor and verify the integrity of data sources and assist with effective data management
Collect relevant data from appropriate sources including websites, databases, surveys, and internal collection tools
Demonstrates excellent oral, written, and interpersonal skills
Ability to communicate ideas in both technical and user-friendly language
Ability to communicate in a timely and professional manner
Ability to flowchart data paths
Ability to work independently with general guidance on outcomes and objectives
Organized and able to successfully multitask
Ability to conduct research into systems issues and products as required
Effective documentation and reporting skills
Job Requirements
Bachelor's Degree from an accredited institution or equivalent combination of education and experience
2+ years proven experience in system administration
1+ years' experience managing Freshservice tenant for MSPs or equivalent experience
Adherence to best practices for change management
Ability to query and display large data sets while maximizing the performance of workbook
Good working knowledge of SQL and ETL methods and tools, as needed
May perform other duties as assigned
Work Environment Usual office working conditions.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No physical exertion required
Travel within or outside of state
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education
#J-18808-Ljbffr