Broward County
Information Technology Specialist (E911 Project Manager)
Broward County, Fort Lauderdale, Florida, us, 33336
Overview
The Broward County Board of County Commissioners is seeking qualified candidates for Information Technology Specialist-Project Manager for our E911 section. The E911 Section of the Communications and Technology Division is responsible for the implementation of lifecycle, strategic, and operational projects to enhance the overall call-handling process for over 1.3 million 911 and Text to 911 calls annually. The E911 section provides technology solutions to enhance the call processing environment and ongoing support for high availability of mission-critical systems located at six Public Safety Answering Points (PSAP). The team has key projects including Voice Recording System Refresh, Next Generation 911 (NG911), implementation of a new PSAP, Data Warehouse, Asset Inventory, voice network upgrades, and exploration of emerging technology. This position supports the transition to NG911 and the project portfolio as part of our team. General Description This project-funded position provides project management leadership over key E911 projects and assists with project activities for other 911 projects. The ITS - Project Manager will lead organizing, planning, and executing project management responsibilities primarily for software integration, consulting services, and vendor integration projects. Projects are delivered on time, within budget, and to high quality standards in alignment with customer expectations. This project-funded role is dependent on annual capital funds and will participate in all aspects of project management including procurement of hardware/software/services, project lifecycle, vendor management, contract amendments, budget management, resource management, and consulting. Note : This position does not offer a remote working option. Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field. One year of relevant experience may be substituted for each year of required education. Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to the area of assignment including related project management or closely related experience. Travel between the Public Safety Answering Points (PSAP) within Broward County is required. Special Certifications and Licenses
Position requires possession and maintenance of a valid Florida E Class Driver's License. Possession of or eligibility to obtain basic CJIS Security Awareness Level 4 certification. Possession of a Project Management Professional Certification is a plus. Preferences
Masters Degree or higher in Computer Science, MIS, CIS, Business, or closely related field Experience managing cross-functional large projects IT Project management experience working with technical and end user staff on software development or software integration projects PMP, CAPM, and PgMP Extensive experience with Vendor Management Experience with executing the procurement process for hardware, software, and services Knowledge and experience with Voice, Data Networks, or Automatic Call Distribution Systems (ACD) General Responsibilities
Provides high-level technical expertise and project management direction for multiple large-scale IT initiatives, including research, analysis, design, development, and implementation of projects. Reviews County-wide IT strategic direction and recommends incorporation of emerging technologies; implements approved approaches. Reviews programming techniques and recommends IT solutions, enhancement plans, and cost-benefit analyses. Supervises professional and technical personnel in assigned teams. Plans, organizes and implements approved emerging technologies.
Administers County-wide technological specialty functions. Performs project management responsibilities for large-scale complex IT projects. Reviews system designs, development of applications, and documentation for accuracy, timeliness, and adherence to standards. Documents deployment, security, quality assurance, change controls, and compliance. Develops project plans, directs and monitors work, identifies resource needs, performs quality and risk reviews, and mitigates risks. Manages multiple E911 projects of varying complexity and serves as liaison with PSAP operations and E911 staff for training and acceptance testing related to assigned projects. Provides vendor management to ensure vendors meet project and contractual commitments. Participates in PMO meetings and process improvement updates for E911. Tracks key project milestones and adjusts plans and resources to meet deliverables. Coordinates and communicates with stakeholders at all levels; develops presentations for project updates. Maintains extensive knowledge and use of project management methodologies and tools; follows Change Management processes. Performs related work as assigned. Physical Demands
Physical demands refer to requirements for physical exertion and coordination of movement. Sedentary work with occasional walking or standing and up to 10 pounds of force; extended keyboard operations may be required. Unavoidable Hazards (Work Environment)
None. Competencies
Tech Savvy : Anticipates and adopts innovations in digital and technology applications; regularly experiments with technologies to improve performance. Manages Complexity : Makes sense of complex information to solve problems; analyzes root causes and outcomes. Action Oriented : Takes on opportunities and challenges with urgency; acts decisively and persists as needed. Plans and Aligns : Plans and prioritizes work to meet commitments; aligns with relevant workgroups. Optimizes Work Processes : Identifies efficient processes and fosters continuous improvement. Courage : Addresses difficult issues openly and constructively. Self-Development : Seeks growth opportunities and develops plans to apply new knowledge. County Core Values
Collaborates : Builds partnerships to meet shared objectives. Customer focus : Delivers customer-centric solutions. Instills trust : Demonstrates honesty and integrity. Values differences : Recognizes value of diverse perspectives. EEO and ADA Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. We provide equal opportunity and reasonable accommodations to qualified persons with disabilities. If you require assistance due to a disability, contact Prof Standards in advance at 954-357-6500 or email Profstandards@broward.org. Emergency Management and County-wide Responsibilities
During emergencies, all County employees may be required to perform emergency service duties and be available for deployment. All employees must comply with the County's Employee Code of Ethics, and maintain effective relationships with diverse groups.
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The Broward County Board of County Commissioners is seeking qualified candidates for Information Technology Specialist-Project Manager for our E911 section. The E911 Section of the Communications and Technology Division is responsible for the implementation of lifecycle, strategic, and operational projects to enhance the overall call-handling process for over 1.3 million 911 and Text to 911 calls annually. The E911 section provides technology solutions to enhance the call processing environment and ongoing support for high availability of mission-critical systems located at six Public Safety Answering Points (PSAP). The team has key projects including Voice Recording System Refresh, Next Generation 911 (NG911), implementation of a new PSAP, Data Warehouse, Asset Inventory, voice network upgrades, and exploration of emerging technology. This position supports the transition to NG911 and the project portfolio as part of our team. General Description This project-funded position provides project management leadership over key E911 projects and assists with project activities for other 911 projects. The ITS - Project Manager will lead organizing, planning, and executing project management responsibilities primarily for software integration, consulting services, and vendor integration projects. Projects are delivered on time, within budget, and to high quality standards in alignment with customer expectations. This project-funded role is dependent on annual capital funds and will participate in all aspects of project management including procurement of hardware/software/services, project lifecycle, vendor management, contract amendments, budget management, resource management, and consulting. Note : This position does not offer a remote working option. Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field. One year of relevant experience may be substituted for each year of required education. Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to the area of assignment including related project management or closely related experience. Travel between the Public Safety Answering Points (PSAP) within Broward County is required. Special Certifications and Licenses
Position requires possession and maintenance of a valid Florida E Class Driver's License. Possession of or eligibility to obtain basic CJIS Security Awareness Level 4 certification. Possession of a Project Management Professional Certification is a plus. Preferences
Masters Degree or higher in Computer Science, MIS, CIS, Business, or closely related field Experience managing cross-functional large projects IT Project management experience working with technical and end user staff on software development or software integration projects PMP, CAPM, and PgMP Extensive experience with Vendor Management Experience with executing the procurement process for hardware, software, and services Knowledge and experience with Voice, Data Networks, or Automatic Call Distribution Systems (ACD) General Responsibilities
Provides high-level technical expertise and project management direction for multiple large-scale IT initiatives, including research, analysis, design, development, and implementation of projects. Reviews County-wide IT strategic direction and recommends incorporation of emerging technologies; implements approved approaches. Reviews programming techniques and recommends IT solutions, enhancement plans, and cost-benefit analyses. Supervises professional and technical personnel in assigned teams. Plans, organizes and implements approved emerging technologies.
Administers County-wide technological specialty functions. Performs project management responsibilities for large-scale complex IT projects. Reviews system designs, development of applications, and documentation for accuracy, timeliness, and adherence to standards. Documents deployment, security, quality assurance, change controls, and compliance. Develops project plans, directs and monitors work, identifies resource needs, performs quality and risk reviews, and mitigates risks. Manages multiple E911 projects of varying complexity and serves as liaison with PSAP operations and E911 staff for training and acceptance testing related to assigned projects. Provides vendor management to ensure vendors meet project and contractual commitments. Participates in PMO meetings and process improvement updates for E911. Tracks key project milestones and adjusts plans and resources to meet deliverables. Coordinates and communicates with stakeholders at all levels; develops presentations for project updates. Maintains extensive knowledge and use of project management methodologies and tools; follows Change Management processes. Performs related work as assigned. Physical Demands
Physical demands refer to requirements for physical exertion and coordination of movement. Sedentary work with occasional walking or standing and up to 10 pounds of force; extended keyboard operations may be required. Unavoidable Hazards (Work Environment)
None. Competencies
Tech Savvy : Anticipates and adopts innovations in digital and technology applications; regularly experiments with technologies to improve performance. Manages Complexity : Makes sense of complex information to solve problems; analyzes root causes and outcomes. Action Oriented : Takes on opportunities and challenges with urgency; acts decisively and persists as needed. Plans and Aligns : Plans and prioritizes work to meet commitments; aligns with relevant workgroups. Optimizes Work Processes : Identifies efficient processes and fosters continuous improvement. Courage : Addresses difficult issues openly and constructively. Self-Development : Seeks growth opportunities and develops plans to apply new knowledge. County Core Values
Collaborates : Builds partnerships to meet shared objectives. Customer focus : Delivers customer-centric solutions. Instills trust : Demonstrates honesty and integrity. Values differences : Recognizes value of diverse perspectives. EEO and ADA Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. We provide equal opportunity and reasonable accommodations to qualified persons with disabilities. If you require assistance due to a disability, contact Prof Standards in advance at 954-357-6500 or email Profstandards@broward.org. Emergency Management and County-wide Responsibilities
During emergencies, all County employees may be required to perform emergency service duties and be available for deployment. All employees must comply with the County's Employee Code of Ethics, and maintain effective relationships with diverse groups.
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