Subaru of America
Zone Retailer Training Manager (MSP Zone)
Subaru of America, Minneapolis, Minnesota, United States, 55400
Love. It's what makes Subaru, Subaru. As a leading auto brand in the US, we strive to be More Than a Car Company. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise.
Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.
Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.
SUMMARY
Responsible for the delivery of high-quality engaging, informative, and accurate coaching and education of all non-technical Retailer, District, and Zone Staff, and for acting as the zone subject matter expert for the Subaru brand, processes, initiatives, carlines, and vehicle technologies.
MAJOR RESPONSIBILITIES
Develop and execute training engagements to support on-boarding, new-product launches, and as-needed training through a variety of training mediums including in-person, on-car, and web/virtual engagements. Identify training gaps and needs for the zone through analysis of OBI reports, internal research, and third-party studies. Responsible for reviewing, monitoring, and administrating any initiatives in both Service and Purchase OLP and Service and Purchase NPS. Prioritizes District/Retailer needs for most effective execution of product training, sales process training and customer experience improvement. Closely collaborate with other Zone, Regional, and National Training teams to support initiatives that inform, educate, and evaluate Zone, District, and Retail Staff. Go-to expert in the zone for all Subaru Brand, Product, Technology, and Skill related curriculum - including Love Encore and Starlink. Manage and oversee additional initiatives and projects as assigned by the zone director. Contribute to ensuring overall customer experience improvement initiatives through training support and collaboration with Customer Experience Teams. Contributes to overall fixed operations (non-technical) improvement initiatives through training support and collaboration with Aftersales Teams. Coordinates and/or provides support at marketing events, displays, and auto shows as needed. Consummate expert of the navigation and reporting within OBI, PINNACLE and Foundations systems. Manage Zone training budget to support training and promotional needs. Source and coordinate off-site venues to conduct instructor-led presentations, vehicle walkarounds, and other training engagements. Zone escalation point person for the district managers for the Owner Loyalty Survey Exception process. REQUIRED SKILLS AND ABILITIES
Exemplifies STARFULLNESS!: energetic, inspiring, positive, empowering, inclusive, informative, and dedicated to fostering improvement in others. Extraordinary communication, facilitation, coaching, and 1-on-1 skills in any environment. Maintain certification in all Sales/Fixed Operations Brand, Product, Technology, and Skills Courses. Must possess a valid driver's license and maintain a driving record that satisfied the requirements of SOA Driving Record Evaluation Criteria Policy. Must be approved as an "Authorized Driver" by Risk Management to operate vehicles prior to vehicle operation. Must be able operate all Subaru products including manual transmissions vehicles. Ability to work evenings and weekends to support events and training. EDUCATIONAL & EXPERIENCE REQUIREMENTS:
4 Year college degree or equivalent experience (6 - 8 Years) COMPENSATION:
The recruiting base salary range for this full-time position is $92,100 - $120,000 / year. WHY JOIN US?
In addition to competitive salary, Subaru offers an amazing benefits package that includes:
Medical, Dental, Vision Plans Pension, Profit Sharing, and 401K Match Offerings 15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays Tuition Reimbursement Program: $15,000 yearly benefit Vehicle Discount Programs Learning & Development:
Professional growth and development opportunities Direct partnership with senior leadership Formal Mentorship Program LinkedIn Learning License
#J-18808-Ljbffr
Develop and execute training engagements to support on-boarding, new-product launches, and as-needed training through a variety of training mediums including in-person, on-car, and web/virtual engagements. Identify training gaps and needs for the zone through analysis of OBI reports, internal research, and third-party studies. Responsible for reviewing, monitoring, and administrating any initiatives in both Service and Purchase OLP and Service and Purchase NPS. Prioritizes District/Retailer needs for most effective execution of product training, sales process training and customer experience improvement. Closely collaborate with other Zone, Regional, and National Training teams to support initiatives that inform, educate, and evaluate Zone, District, and Retail Staff. Go-to expert in the zone for all Subaru Brand, Product, Technology, and Skill related curriculum - including Love Encore and Starlink. Manage and oversee additional initiatives and projects as assigned by the zone director. Contribute to ensuring overall customer experience improvement initiatives through training support and collaboration with Customer Experience Teams. Contributes to overall fixed operations (non-technical) improvement initiatives through training support and collaboration with Aftersales Teams. Coordinates and/or provides support at marketing events, displays, and auto shows as needed. Consummate expert of the navigation and reporting within OBI, PINNACLE and Foundations systems. Manage Zone training budget to support training and promotional needs. Source and coordinate off-site venues to conduct instructor-led presentations, vehicle walkarounds, and other training engagements. Zone escalation point person for the district managers for the Owner Loyalty Survey Exception process. REQUIRED SKILLS AND ABILITIES
Exemplifies STARFULLNESS!: energetic, inspiring, positive, empowering, inclusive, informative, and dedicated to fostering improvement in others. Extraordinary communication, facilitation, coaching, and 1-on-1 skills in any environment. Maintain certification in all Sales/Fixed Operations Brand, Product, Technology, and Skills Courses. Must possess a valid driver's license and maintain a driving record that satisfied the requirements of SOA Driving Record Evaluation Criteria Policy. Must be approved as an "Authorized Driver" by Risk Management to operate vehicles prior to vehicle operation. Must be able operate all Subaru products including manual transmissions vehicles. Ability to work evenings and weekends to support events and training. EDUCATIONAL & EXPERIENCE REQUIREMENTS:
4 Year college degree or equivalent experience (6 - 8 Years) COMPENSATION:
The recruiting base salary range for this full-time position is $92,100 - $120,000 / year. WHY JOIN US?
In addition to competitive salary, Subaru offers an amazing benefits package that includes:
Medical, Dental, Vision Plans Pension, Profit Sharing, and 401K Match Offerings 15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays Tuition Reimbursement Program: $15,000 yearly benefit Vehicle Discount Programs Learning & Development:
Professional growth and development opportunities Direct partnership with senior leadership Formal Mentorship Program LinkedIn Learning License
#J-18808-Ljbffr