Montefiore Health System
Epic Orders Senior Application Analyst (JR226859)
Montefiore Health System, Yonkers, New York, United States
Epic Orders Senior Application Analyst
To heal, to teach, to discover and to advance the health of the communities we serve. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates. Overview
We are seeking a Senior Application Analyst with Epic Orders and/or Ambulatory or Clin Doc certification. In this role, you will use your extensive knowledge of clinical or business requirements, application capabilities, and your technical skills. The Epic Orders Senior Application Analyst is responsible for the implementation of new applications, upgrades, and modifications to existing systems and assisting in the coordination of these efforts. Responsibilities
Install new applications, new components, and upgrade existing applications. Configure application settings and validate configurations performed by Application Analysts. Provide go-live and rollout support. Support users on new applications, modules, and functionality. Oversee analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification. Provide advanced application troubleshooting support for the application(s). Resolve critical issues independently as necessary. Determine how a new system, upgrade, or new component can best meet the needs of the users. Analyze business/clinical needs and requirements. Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution. Utilize extensive knowledge of the system to reveal potential issues related to user requests. Evaluate the operational workflow that is applied to the system. Create system specifications from user requirements. Create test plans and test new systems, version upgrades, and any system modifications. Document all outcomes of testing. Design database queries and create reports utilizing a report-writing tool. Proactively monitor the application(s) to recommend improvements and ways to increase efficiency. Write and maintain accurate and current documentation. Participate in the maintenance of training materials and disseminate materials to users. Provide timely, effective, and professional customer support on a 24x7 rotating basis. Act as a liaison to the vendor for Montefiore IT. Manage vendor communications needed for support, issue resolution and escalation. Coordinate vendor activities including hardware or software installation. Assist Application Analysts and other team members as necessary. Encourage, assist, and foster development of co-workers’ skills and proficiency. Utilize strong client liaison skills in developing working relationships with clients. Work with clients to develop sound business improvements. Meet with or speak with users regularly to discuss open requests, current needs, and any outstanding issues. Create workbench reports, including Bugsy reporting. Manage supply workflows, inpatient provider workflows and charges for providers, nursing and ancillary support staff. Manage hospital outpatient department workflow content for areas such as EEG/EMG, PFT, and Dialysis. Requirements
Bachelor’s degree or equivalent experience. Epic certification in Orders. (Epic certification in Ambulatory or Clin Doc will also be considered). 5+ years of related clinical or business experience. Application/System implementation, troubleshooting, testing, and support experience. Full life cycle of implementation with go-live support experience. Strong desktop skills including Word, Excel, Teams, SharePoint, PowerPoint, Visio. Knowledge of clinical area or business area to be supported. Programming or other technical skills beneficial. Strong analytical and problem-solving skills. Critical thinking skills. Strong interpersonal skills with customers, vendors, peers and management. Presentation skills. Excellent written and verbal communication skills. On a rotational basis, provide remote 24 x 7 on-call support. On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its affiliates. MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT. Desired
Reporting experience. Epic Bugsy preferred. Montefiore requires employees to be available to work on-site when required, and to be vaccinated, including for Flu. Montefiore Health System is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, disability, or any other protected category.
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To heal, to teach, to discover and to advance the health of the communities we serve. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates. Overview
We are seeking a Senior Application Analyst with Epic Orders and/or Ambulatory or Clin Doc certification. In this role, you will use your extensive knowledge of clinical or business requirements, application capabilities, and your technical skills. The Epic Orders Senior Application Analyst is responsible for the implementation of new applications, upgrades, and modifications to existing systems and assisting in the coordination of these efforts. Responsibilities
Install new applications, new components, and upgrade existing applications. Configure application settings and validate configurations performed by Application Analysts. Provide go-live and rollout support. Support users on new applications, modules, and functionality. Oversee analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification. Provide advanced application troubleshooting support for the application(s). Resolve critical issues independently as necessary. Determine how a new system, upgrade, or new component can best meet the needs of the users. Analyze business/clinical needs and requirements. Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution. Utilize extensive knowledge of the system to reveal potential issues related to user requests. Evaluate the operational workflow that is applied to the system. Create system specifications from user requirements. Create test plans and test new systems, version upgrades, and any system modifications. Document all outcomes of testing. Design database queries and create reports utilizing a report-writing tool. Proactively monitor the application(s) to recommend improvements and ways to increase efficiency. Write and maintain accurate and current documentation. Participate in the maintenance of training materials and disseminate materials to users. Provide timely, effective, and professional customer support on a 24x7 rotating basis. Act as a liaison to the vendor for Montefiore IT. Manage vendor communications needed for support, issue resolution and escalation. Coordinate vendor activities including hardware or software installation. Assist Application Analysts and other team members as necessary. Encourage, assist, and foster development of co-workers’ skills and proficiency. Utilize strong client liaison skills in developing working relationships with clients. Work with clients to develop sound business improvements. Meet with or speak with users regularly to discuss open requests, current needs, and any outstanding issues. Create workbench reports, including Bugsy reporting. Manage supply workflows, inpatient provider workflows and charges for providers, nursing and ancillary support staff. Manage hospital outpatient department workflow content for areas such as EEG/EMG, PFT, and Dialysis. Requirements
Bachelor’s degree or equivalent experience. Epic certification in Orders. (Epic certification in Ambulatory or Clin Doc will also be considered). 5+ years of related clinical or business experience. Application/System implementation, troubleshooting, testing, and support experience. Full life cycle of implementation with go-live support experience. Strong desktop skills including Word, Excel, Teams, SharePoint, PowerPoint, Visio. Knowledge of clinical area or business area to be supported. Programming or other technical skills beneficial. Strong analytical and problem-solving skills. Critical thinking skills. Strong interpersonal skills with customers, vendors, peers and management. Presentation skills. Excellent written and verbal communication skills. On a rotational basis, provide remote 24 x 7 on-call support. On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its affiliates. MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT. Desired
Reporting experience. Epic Bugsy preferred. Montefiore requires employees to be available to work on-site when required, and to be vaccinated, including for Flu. Montefiore Health System is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, disability, or any other protected category.
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