Muskegon
Salary:
$25.84 - $32.57 Hourly Location :
Muskegon, MI Job Type:
Full-Time Job Number:
2025-02385 Department:
HealthWest Opening Date:
09/22/2025 Closing Date:
10/7/2025 5:00 PM Eastern
Description of Work A Customer Services Specialist, under direction and review of the Communications and Training Manager acts as processor of agency customer, staff, and community inquiries and facilitates communication and action in response to customer service issues. A person in this classification provides clerical support, develops, distributes member service and orientation information, assures provision of information to the general community, and supports the customer service feedback process, data monitoring, and reporting.
Required Minimum Entrance Qualifications
1. Possess a bachelor's degree from an accredited college or university with a major in Customer Service, Public Health, Social Work, or other Human Service degree field. 2. Have one (1) year work experience in Customer Service, Community Education, Social Work, or at a human service agency. 3. Possess a valid Michigan driver's license or the ability to obtain one within 30 days of employment. 4. Must have reliable transportation that may have to be used to carry out job duties of this classification.
Preferred but not Required 1. Bilingual candidates highly desired. 2. Lived experiences with mental illness/developmental disabilities/substance use disorders valued. 3. Individuals in Recovery and individuals with experience in Armed Services valued.
NOTE: The recruitment for this position utilizes assessment(s) in order to match candidate foundational competencies, personality, and job fit to those required for the position.
Physical Conditions / Work Location
PHYSICAL ACTIVITIES An employee in this class performs generally sedentary activities requiring the occasional lifting of objects weighing thirty five (35) pounds or less.
ENVIRONMENTAL CONDITIONS Although this employee works in the offices of HealthWest, travel throughout the County may be required. Additional Information EVALUATION CONTENT
Applicants for County employment may be subject to a post-offer criminal background check, depending on the nature and assignment of the position. When such check is conducted, an offer of employment is contingent upon the results of the criminal background check. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent. APPLICANT REVIEW PROCEDURE
Any applicant is entitled to a review of any determination or action taken by the County regarding the applicant's employment application. Inquiries should be directed to the County Human Resources Department. PURPOSE
The purpose of this recruitment is to establish an eligible list from which to fill present and future vacancies in this classification in the County system. For each opening, the Department Head has her/his choice of the candidates who meet the required minimum entrance qualifications. This list remains in effect for three months unless exhausted or extended.
The job description can be found online at:
MUSKEGON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
MUSKEGON COUNTY HAS ADOPTED A VETERANS PREFERENCE POLICY THAT
RECOGNIZES QUALIFYING MILITARY SERVICE **Non-Bargaining new hires have the option of either a County contribution to the Health Savings Account (outlined below)
OR
a 3% County contribution to the Lincoln Financial (457b) plan.
CONTRACT SECTION
BENEFIT
Medical Insurance
Health Savings Account (HSA) Plan 1
Single Plan: $2,500 Deductible, **$1,250 Employer HSA Contribution, Out of Pocket Max $4,000. 2 People/Family: $5,000 Deductible, **$2,500 HSA Employer Contribution, Out of Pocket Max $8,000, Co-insurance - 10%
Employer Contributions are prorated based on start date of benefits
No Employee Premium Contributions Per Pay
Prescription Drugs: $10/$40/$80 (After deductible)
Health Savings Account (HSA) Plan 2
Single Plan: $1,650 Deductible, **$800 Employer HSA Contribution, Out of Pocket Max $2,250. 2 People/Family: $3,300 Deductible, **$1,600 Employer HSA Contribution, Out of Pocket Max $4,500
Employer Contributions are prorated based on start date of benefits
Monthly Employee Premium: Single-$161.58, 2 person- $387.80, Family- $484.76
Prescription Drugs: $10/$40/$80 (After deductible)
High Deductible Plan (HD) * This plan is only optional if the employee is not eligible for the HSA,
Single Plan: $750 Deductible, 2 People/Family: $1,500 Deductible, No Employee Premium Contributions Per Pay
Prescription Drugs: $10/$40/$80
Available first of the month following one full month of continuous employment
Lincoln Financial 457b
**In lieu of employer HSA contribution you may be eligible for an employer contribution of 3% into the Lincoln Financial 457b plan
Dental Insurance
15% employee premium contribution
Available first of the month following one full month of continuous employment
Vision Insurance
15% employee premium contribution
Available first of the month following one full month of continuous employment
Benefit Option
In lieu of medical coverage you may be eligible to receive a biweekly benefit option payment. Single: $104.16 or 2Person/Family: $187.50
Retirement
Defined Contribution (DC) Plan through MERS of Michigan with 3% employer and 4.5% employee contribution. There is a 6 year graduated vesting for the employer contribution.
Retiree Insurance
Healthcare Savings Account (HCSP) through MERS of Michigan, employer 3% contribution. Vesting requirement of 6 years.
Life Insurance and AD & D
Equal to employee annual salary to next highest $1,000. Max $200,000
Available first of the month following one full month of continuous employment
Long Term Disability
No cost to the employee, employer paid at 66 2/3% of salary after 6 month waiting period
Available first of the month following one full month of continuous employment
Sick Leave
10 days per year, accumulated .385 days. per pay period
Accrual begins on first day of employment and is available to use on the 90th day of employment.
Annual Leave
13 days, accumulated .500 days per pay period. Increasing to maximum of 24 days with 20 years of eligible County service, see Personnel Rules for accumulation chart.
Accrual begins on first day of employment and is available for use upon hire.
Sick/Annual Leave Cash Payout
Employee may elect up to 80 hours of accumulated vacation and/or sick time to be paid as cash. Future accruals only.
Personal Days
2 days per fiscal year, unused days will be forfeited
Available upon completion of six months of continuous eligible County service
Holidays
13 days
COLA/Longevity
COLA only for employees with 0-4 years of eligible service payment based on the CPI and must be in pay status as of 12/1. Payment of $600 at 5 years of continuous service as of 12/1. Each subsequent year of service will add $100 to the payment for an unlimited maximum.
Voluntary Benefits
(100% employee paid)
Short term disability, critical illness, hospital indemnity, accident insurance, voluntary life insurance for self/spouse/dependents, 457 Investment options (available immediately upon hire), Section 125 (available for Health and Childcare reimbursement)
Available first of the month following one full month of continuous employment
Student Loan Forgiveness
You may be eligible for student loan forgiveness through federal programs designed for people who work in public service including Local government (Public Student Loan Forgiveness, Temporary Expanded PSLF). *Rates and coverage are always subject to change. 01
I understand that HealthWest is a Muskegon County department that is publicly funded by Michigan Medicaid. Therefore, background checks will be run prior to hire to ensure the prospective hire is not excluded from providing clinical services due to a recent felony or misdemeanor conviction.
Yes No
Required Question
$25.84 - $32.57 Hourly Location :
Muskegon, MI Job Type:
Full-Time Job Number:
2025-02385 Department:
HealthWest Opening Date:
09/22/2025 Closing Date:
10/7/2025 5:00 PM Eastern
Description of Work A Customer Services Specialist, under direction and review of the Communications and Training Manager acts as processor of agency customer, staff, and community inquiries and facilitates communication and action in response to customer service issues. A person in this classification provides clerical support, develops, distributes member service and orientation information, assures provision of information to the general community, and supports the customer service feedback process, data monitoring, and reporting.
Required Minimum Entrance Qualifications
1. Possess a bachelor's degree from an accredited college or university with a major in Customer Service, Public Health, Social Work, or other Human Service degree field. 2. Have one (1) year work experience in Customer Service, Community Education, Social Work, or at a human service agency. 3. Possess a valid Michigan driver's license or the ability to obtain one within 30 days of employment. 4. Must have reliable transportation that may have to be used to carry out job duties of this classification.
Preferred but not Required 1. Bilingual candidates highly desired. 2. Lived experiences with mental illness/developmental disabilities/substance use disorders valued. 3. Individuals in Recovery and individuals with experience in Armed Services valued.
NOTE: The recruitment for this position utilizes assessment(s) in order to match candidate foundational competencies, personality, and job fit to those required for the position.
Physical Conditions / Work Location
PHYSICAL ACTIVITIES An employee in this class performs generally sedentary activities requiring the occasional lifting of objects weighing thirty five (35) pounds or less.
ENVIRONMENTAL CONDITIONS Although this employee works in the offices of HealthWest, travel throughout the County may be required. Additional Information EVALUATION CONTENT
Applicants for County employment may be subject to a post-offer criminal background check, depending on the nature and assignment of the position. When such check is conducted, an offer of employment is contingent upon the results of the criminal background check. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent. APPLICANT REVIEW PROCEDURE
Any applicant is entitled to a review of any determination or action taken by the County regarding the applicant's employment application. Inquiries should be directed to the County Human Resources Department. PURPOSE
The purpose of this recruitment is to establish an eligible list from which to fill present and future vacancies in this classification in the County system. For each opening, the Department Head has her/his choice of the candidates who meet the required minimum entrance qualifications. This list remains in effect for three months unless exhausted or extended.
The job description can be found online at:
MUSKEGON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
MUSKEGON COUNTY HAS ADOPTED A VETERANS PREFERENCE POLICY THAT
RECOGNIZES QUALIFYING MILITARY SERVICE **Non-Bargaining new hires have the option of either a County contribution to the Health Savings Account (outlined below)
OR
a 3% County contribution to the Lincoln Financial (457b) plan.
CONTRACT SECTION
BENEFIT
Medical Insurance
Health Savings Account (HSA) Plan 1
Single Plan: $2,500 Deductible, **$1,250 Employer HSA Contribution, Out of Pocket Max $4,000. 2 People/Family: $5,000 Deductible, **$2,500 HSA Employer Contribution, Out of Pocket Max $8,000, Co-insurance - 10%
Employer Contributions are prorated based on start date of benefits
No Employee Premium Contributions Per Pay
Prescription Drugs: $10/$40/$80 (After deductible)
Health Savings Account (HSA) Plan 2
Single Plan: $1,650 Deductible, **$800 Employer HSA Contribution, Out of Pocket Max $2,250. 2 People/Family: $3,300 Deductible, **$1,600 Employer HSA Contribution, Out of Pocket Max $4,500
Employer Contributions are prorated based on start date of benefits
Monthly Employee Premium: Single-$161.58, 2 person- $387.80, Family- $484.76
Prescription Drugs: $10/$40/$80 (After deductible)
High Deductible Plan (HD) * This plan is only optional if the employee is not eligible for the HSA,
Single Plan: $750 Deductible, 2 People/Family: $1,500 Deductible, No Employee Premium Contributions Per Pay
Prescription Drugs: $10/$40/$80
Available first of the month following one full month of continuous employment
Lincoln Financial 457b
**In lieu of employer HSA contribution you may be eligible for an employer contribution of 3% into the Lincoln Financial 457b plan
Dental Insurance
15% employee premium contribution
Available first of the month following one full month of continuous employment
Vision Insurance
15% employee premium contribution
Available first of the month following one full month of continuous employment
Benefit Option
In lieu of medical coverage you may be eligible to receive a biweekly benefit option payment. Single: $104.16 or 2Person/Family: $187.50
Retirement
Defined Contribution (DC) Plan through MERS of Michigan with 3% employer and 4.5% employee contribution. There is a 6 year graduated vesting for the employer contribution.
Retiree Insurance
Healthcare Savings Account (HCSP) through MERS of Michigan, employer 3% contribution. Vesting requirement of 6 years.
Life Insurance and AD & D
Equal to employee annual salary to next highest $1,000. Max $200,000
Available first of the month following one full month of continuous employment
Long Term Disability
No cost to the employee, employer paid at 66 2/3% of salary after 6 month waiting period
Available first of the month following one full month of continuous employment
Sick Leave
10 days per year, accumulated .385 days. per pay period
Accrual begins on first day of employment and is available to use on the 90th day of employment.
Annual Leave
13 days, accumulated .500 days per pay period. Increasing to maximum of 24 days with 20 years of eligible County service, see Personnel Rules for accumulation chart.
Accrual begins on first day of employment and is available for use upon hire.
Sick/Annual Leave Cash Payout
Employee may elect up to 80 hours of accumulated vacation and/or sick time to be paid as cash. Future accruals only.
Personal Days
2 days per fiscal year, unused days will be forfeited
Available upon completion of six months of continuous eligible County service
Holidays
13 days
COLA/Longevity
COLA only for employees with 0-4 years of eligible service payment based on the CPI and must be in pay status as of 12/1. Payment of $600 at 5 years of continuous service as of 12/1. Each subsequent year of service will add $100 to the payment for an unlimited maximum.
Voluntary Benefits
(100% employee paid)
Short term disability, critical illness, hospital indemnity, accident insurance, voluntary life insurance for self/spouse/dependents, 457 Investment options (available immediately upon hire), Section 125 (available for Health and Childcare reimbursement)
Available first of the month following one full month of continuous employment
Student Loan Forgiveness
You may be eligible for student loan forgiveness through federal programs designed for people who work in public service including Local government (Public Student Loan Forgiveness, Temporary Expanded PSLF). *Rates and coverage are always subject to change. 01
I understand that HealthWest is a Muskegon County department that is publicly funded by Michigan Medicaid. Therefore, background checks will be run prior to hire to ensure the prospective hire is not excluded from providing clinical services due to a recent felony or misdemeanor conviction.
Yes No
Required Question