TELUS Digital
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Senior Director, CX Transformation
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TELUS Digital TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. We design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. Location : This role will operate remotely in the United States or Canada or be based out of one of our major North American office locations. The Opportunity : We are seeking a visionary and results-driven
Senior Director, CX Transformation
to lead and scale our global Contact Center as a Service (CCaaS) practice. Responsibilities : Develop, lead, and scale the CCaaS practice; establish and evolve service offerings; build and manage high-performance teams; drive strategic planning and execution; and establish partner/vendor relationships. Develop and execute go-to-market strategies Drive year-over-year growth in bookings, revenue, and margin Lead strategic planning cycles and ensure alignment with corporate objectives Own end-to-end practice-level P&L accountability Qualifications : 15+ years of experience in contact center transformation, consulting, or related CX transformation roles; proven track record of successfully delivering large-scale CCaaS implementations; knowledge of CX digitization, including contact center modernization, agent training, and process optimization. Proven experience leading CCaaS transformation across multiple verticals Deep understanding of CX industry trends and best practices Strong understanding of contact center technologies, AI applications, and digital channels Ability to translate business challenges into technology-driven CX solutions Equal Opportunity Employer : TELUS Digital is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace. What We'll Offer : Competitive salary range, annual performance bonus, healthcare benefits, 401K matching, employee share purchase plan, and more.
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Senior Director, CX Transformation
role at
TELUS Digital TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. We design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. Location : This role will operate remotely in the United States or Canada or be based out of one of our major North American office locations. The Opportunity : We are seeking a visionary and results-driven
Senior Director, CX Transformation
to lead and scale our global Contact Center as a Service (CCaaS) practice. Responsibilities : Develop, lead, and scale the CCaaS practice; establish and evolve service offerings; build and manage high-performance teams; drive strategic planning and execution; and establish partner/vendor relationships. Develop and execute go-to-market strategies Drive year-over-year growth in bookings, revenue, and margin Lead strategic planning cycles and ensure alignment with corporate objectives Own end-to-end practice-level P&L accountability Qualifications : 15+ years of experience in contact center transformation, consulting, or related CX transformation roles; proven track record of successfully delivering large-scale CCaaS implementations; knowledge of CX digitization, including contact center modernization, agent training, and process optimization. Proven experience leading CCaaS transformation across multiple verticals Deep understanding of CX industry trends and best practices Strong understanding of contact center technologies, AI applications, and digital channels Ability to translate business challenges into technology-driven CX solutions Equal Opportunity Employer : TELUS Digital is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace. What We'll Offer : Competitive salary range, annual performance bonus, healthcare benefits, 401K matching, employee share purchase plan, and more.
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