Aon
Senior Casualty Claims Consultant - Commercial Claims
Aon, Denver, Colorado, United States, 80285
Overview
Aon is looking for a Senior Casualty Claims Consultant. The Casualty Claims Risk Consultant delivers tactical, client-specific casualty claims services on assigned accounts in support of Aon’s core brokerage services. Work style: Virtual work from home.
Responsibilities
Identify client exposures and provide customized casualty consulting services for clients to help them reduce and lead their Total Cost of Risk.
Ensure the highest level of service from claims administrators.
Improve client claim outcomes by examining and analyzing key elements and related costs of their claims programs and build best-practice-oriented approaches to claims cost containment.
Introduce appropriate Aon resources and provide project management to ensure commitments are met and results are achieved.
Establish project plans and budgets.
May require limited involvement in business development opportunities as dictated by geographic needs.
Participate in telephonic or in-person claim reviews designed to result in file resolution, including documenting claim-specific outcomes, action plans, and the appropriateness of reserving where applicable; attend periodic on-site client meetings regarding service delivery and stewardship.
Skills and Experience That Will Lead to Success
Develop strategic client plans and associated budgets.
Deliver appropriate client services as outlined in the selected service plans as agreed with Account Executive/Client.
Handle delivery of agreed client services to ensure content quality and timely delivery.
Meet or exceed assigned billable hours and utilization goals.
Communicate and collaborate with manager and Account Executives to identify opportunities for new business development.
Establish rapport and maintain positive working relationships with clients and colleagues.
Adhere to established Best Practices and make recommendations for improvement, when appropriate.
Maintain knowledge/skills as an insurance professional and possess excellent written and verbal communication skills.
Provide advocacy on behalf of assigned clients relating to services rendered by carriers and/or TPAs, including review and revision of account instructions, addressing client service concerns, and negotiating renewal pricing and terms.
Participate in telephonic or in-person claim reviews, with documentation of outcomes and action plans.
Interact with other Aon teams and external partners to ensure consistency of services.
Minimum Qualifications and Requirements
Proven performer with strong technical knowledge and work experience adjusting or managing general liability claims, or multi-line claims experience with emphasis on casualty lines of coverage.
Maintain knowledge/skills as an insurance professional and possess excellent written and verbal communication skills.
Fluent in Microsoft Office Suite, particularly Excel, Word and PowerPoint.
Education
Bachelor’s degree or equivalent relevant experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or other legally protected status. Reasonable accommodations are provided to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. For accommodation requests, please contact ReasonableAccommodations@Aon.com.
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Responsibilities
Identify client exposures and provide customized casualty consulting services for clients to help them reduce and lead their Total Cost of Risk.
Ensure the highest level of service from claims administrators.
Improve client claim outcomes by examining and analyzing key elements and related costs of their claims programs and build best-practice-oriented approaches to claims cost containment.
Introduce appropriate Aon resources and provide project management to ensure commitments are met and results are achieved.
Establish project plans and budgets.
May require limited involvement in business development opportunities as dictated by geographic needs.
Participate in telephonic or in-person claim reviews designed to result in file resolution, including documenting claim-specific outcomes, action plans, and the appropriateness of reserving where applicable; attend periodic on-site client meetings regarding service delivery and stewardship.
Skills and Experience That Will Lead to Success
Develop strategic client plans and associated budgets.
Deliver appropriate client services as outlined in the selected service plans as agreed with Account Executive/Client.
Handle delivery of agreed client services to ensure content quality and timely delivery.
Meet or exceed assigned billable hours and utilization goals.
Communicate and collaborate with manager and Account Executives to identify opportunities for new business development.
Establish rapport and maintain positive working relationships with clients and colleagues.
Adhere to established Best Practices and make recommendations for improvement, when appropriate.
Maintain knowledge/skills as an insurance professional and possess excellent written and verbal communication skills.
Provide advocacy on behalf of assigned clients relating to services rendered by carriers and/or TPAs, including review and revision of account instructions, addressing client service concerns, and negotiating renewal pricing and terms.
Participate in telephonic or in-person claim reviews, with documentation of outcomes and action plans.
Interact with other Aon teams and external partners to ensure consistency of services.
Minimum Qualifications and Requirements
Proven performer with strong technical knowledge and work experience adjusting or managing general liability claims, or multi-line claims experience with emphasis on casualty lines of coverage.
Maintain knowledge/skills as an insurance professional and possess excellent written and verbal communication skills.
Fluent in Microsoft Office Suite, particularly Excel, Word and PowerPoint.
Education
Bachelor’s degree or equivalent relevant experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or other legally protected status. Reasonable accommodations are provided to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. For accommodation requests, please contact ReasonableAccommodations@Aon.com.
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