Capistrano Valley Toyota
Part Time Business Development Center (BDC) Representative
Capistrano Valley Toyota, San Juan Capistrano, California, United States, 92675
Overview
Part Time Business Development Center (BDC) Representative at Capistrano Valley Toyota. The role answers incoming telephone calls, greets visitors, and handles service inquiries and internet questions. Performs clerical and administrative duties for the Service department. Responsibilities
Answer inbound service calls and coordinate schedules of service advisors and service appointments. Receive, process, and coordinate all incoming service inquiries, service requests, and internet queries. Provide administrative assistance as needed and maintain required paperwork and records. Follow up with prospective customers as appropriate and establish personal goals aligned with dealership productivity standards. Maintain an owner follow-up system to encourage repeat and referral business and contribute to customer satisfaction. Continually learn about product updates, features, accessories, inventory, and their benefits to customers. Follow all company policies and procedures and attend required training sessions and meetings. Support online customers by setting appointments and coordinate questions with appropriate department personnel. Demonstrate behaviors consistent with the company values in all interactions with customers, co-workers, and vendors. Qualifications
1+ years' experience required (sales experience preferred). 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) is a plus. Excellent telephone, writing, and typing skills. Strong computer and internet skills, including Microsoft Office suite. Automotive industry knowledge or experience is a plus. Engaging, curious, with a helpful attitude; driven, confident, and able to work in a performance- and process-driven environment. Ability to follow up with customers and manage timelines effectively. Strong organizational and time-management skills; professional appearance and work ethic. Bilingual skills are a plus. Self-starter and self-motivator. Benefits
Health, Dental, Vision, Life 401K Health & Wellness Program Community involvement Company-paid vacation and holidays
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Part Time Business Development Center (BDC) Representative at Capistrano Valley Toyota. The role answers incoming telephone calls, greets visitors, and handles service inquiries and internet questions. Performs clerical and administrative duties for the Service department. Responsibilities
Answer inbound service calls and coordinate schedules of service advisors and service appointments. Receive, process, and coordinate all incoming service inquiries, service requests, and internet queries. Provide administrative assistance as needed and maintain required paperwork and records. Follow up with prospective customers as appropriate and establish personal goals aligned with dealership productivity standards. Maintain an owner follow-up system to encourage repeat and referral business and contribute to customer satisfaction. Continually learn about product updates, features, accessories, inventory, and their benefits to customers. Follow all company policies and procedures and attend required training sessions and meetings. Support online customers by setting appointments and coordinate questions with appropriate department personnel. Demonstrate behaviors consistent with the company values in all interactions with customers, co-workers, and vendors. Qualifications
1+ years' experience required (sales experience preferred). 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) is a plus. Excellent telephone, writing, and typing skills. Strong computer and internet skills, including Microsoft Office suite. Automotive industry knowledge or experience is a plus. Engaging, curious, with a helpful attitude; driven, confident, and able to work in a performance- and process-driven environment. Ability to follow up with customers and manage timelines effectively. Strong organizational and time-management skills; professional appearance and work ethic. Bilingual skills are a plus. Self-starter and self-motivator. Benefits
Health, Dental, Vision, Life 401K Health & Wellness Program Community involvement Company-paid vacation and holidays
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